Recap: Australian supermarket casheir here.
The place: The kiosk/smoke shop - means i sell smokes, lighters, prepaid phone credit, answer customer queries...oh, and process an express line for groceries (15 items or less). This means i have 2 lines to serve, at once.
So, when it's busy...it all turns to hell.
So, the rules of customer bitching:
1) One person bitching at a time. When i'm turned away from you, and am talking to another customer, this is not your cue to start bitching at me.
2) When you have your refund, or exchange, or whatever you wanted, please GET OUT. You can see the crazy line (10+ people). There's nothing else you can want from me. I *will* ignore your continued bitching.
The other, special rules from yesterday...
3) If you want to take a product out of the store, you must pay for it. Don't start searching for your wallet only after i've quoted you the total.
4) If there are multiple customers standing at my two queues, I will serve the ones who are not on cell phones - no matter who came up first.
Gah...crazies out in full force....glad i'm not working for another few days!
- hobbsee
hobbsee wrote in 
customers_suck - 2007-07-01 16:23:00
- The rules of customer bitching....
Congrats on being able to serve two lines almost at once, that's awesome!
if you're just chatting about little susie's hickey or some other gossip, it will NOT kill you (the shopper) to *GASP* spend 2-3 minutes listening to the cashier (and the voices only in their head)
geez people, wait your turn. we learned this is school. crowding the cashier will result in her helping everyone else first!
yeh I know the feeling
Working at the service desk, I have to do the same, can I mention that the desk for ciggies is behind me, behind a big partition about 5 ft high (i'm 5 ft 2") So it's a bit hard to see people
Re: yeh I know the feeling
Ours is the same - I've got the feeling that we work for the same chain. Your store is red and yellow too?
While not looking where they were going. I couldn't even get the man's attention. I hope someone bitched him out for that.