customers_suck

Dear customers,

If you ask for a particular brand of prepaid phone credit, say, optus, for a particular amount, say $30, I will repeat it back to you, to check that this is correct.  When you say "yes, that's correct", then I go order and  print said voucher.   Sometimes this will require it calling up the host, so it'll give me the ticket to scan, so you can pay for it, but not the voucher itself, in which case i'll tell you "don't walk away until you have the voucher, it's coming in a minute" (else you'll have paid for something you didn't get, which isn't cool).

The appropriate reactions are not:

a)  Pay, and walk away from the counter

b)  Say "Oh, I don't want this after all"

c)  Pay, and throw the voucher in the bin (the girl was really nice and apologetic - even when it took 15 mins to contact the phone company to get the voucher number.  Phone company was very nice too - thanks again guys!)

OR

d)  Pay, then come back, bitching, asking for a refund, since the cashier gave you what you actually asked for, not what you wanted, as she's not telepathic.

Idiots. 

(No, it's not a straight refund like the rest of our stuff - we have to sit on hold to the phone company that does the vouchers.  Every time)

Also, cigarette kiosk rules: (both alcohol - which we dont sell, thank goodness - and cigarettes you need to be 18 for)

* If you look under 25, bring your ID.  We *will* card you, unless we remember you and your ID from last time.

* Don't try to have a war with me over the fact that "oh, i always come here at night and they sell me smokes then".  I work enough night shifts to know better.  I have the supreme right *not* to sell you smokes without ID.  I have the power here.  Not you.

* Don't say "oh, but you've sold them to me before", when in actual fact, i haven't, but the situation above has occured. 

*  I do not regard the fact that you've bought bottles of alcohol from next door as proof of your ID.  I know they don't card you, as they're required to.  I do.  Tough luck.  If you're a plant from the government, and I sell you smokes underage, then I get fired, and a massive fine.  I'd prefer not to do that.

* Asking for "Holiday Cigarettes" will just get me staring at you.  Any idea *which* holiday smokes?  Last i checked, we must sell >20 varieties of them.

* Asking for smokes by using an obsolete name for them will also get me staring at you, with a request to use a colour, or a current name.  These obsolete names haven't been used in at least 2 years.  Don't get pissed at me because i cant serve you, when you're not giving me enough information.  Especially if it's busy.  You don't *really* want random cigarettes, which we don't give refunds on at all, do you?

* Asking for smokes by milligrams in them.  See the above point, about them not being on the packet anymore.