You might remember me as the patient MSN representative.
I am now working for Xbox 360 customer support. Still within Microsoft, just a different department.
A couple days ago I got an interesting call.
Me: "Thank you for calling Xbox customer support. My name is George. May I please have your na--"
Customer: "MY CONSOLE IS IN THE FREEZER."
Me: "... Excuse me?"
Customer: "MY CONSOLE IS IN THE FREEZER. AND I HAVE A GAME INSIDE. WHAT CAN I DO."
Me: "Uhm. Well, first thing to do is take the console out of the freezer."
Customer: "OKAY I'LL TRY THAT OUT. THANKS."
(click)
I am still scratching my head.
- J
funkyplatypus wrote in 
customers_suck - 2007-01-27 01:28:00
- More tech support chronicles.
But yeah, that's odd.
If you're lucky enough, you'll get me. :O
How did that one work for you?
When my daughter was about 12-16 months old her favorite thing to do was pour out glasses- she'd dump it on whatever was near and worth $$ and laugh her butt of. I had to buy library books, appologise profusely to a friend who's purse because a swimming pool, dry out several pairs of shoes....
Wow. You don't see that often.
Do you know how I could access the department where I can claim my free copy of Vista Ultimate, which I earned by submitting bugs for it to Tech support? There's no obvious way to reach them over the phone.
However when I am at work I should have access to the database. I'll try to see if I can get that number for you tomorrow.
But he did find his cell phone in the freezer once.
From my very limited understanding of computers, the head was repeatedly hitting the hard disc, causing irreparable damage. Freezing the hard drive made the metal of the head contract away from the disc, and thus gave a half hour window in which the head was not bouncing off the disc during which my brother could salvage what data was left.
Something is fucked up with the damn thing, so it doesn't play anything unless it's nice and cool enough, and to do so, I often pop it in the fridge, or if there's no room there, the freezer.
But hey, at least I don't call tech support about WTF SHOULD I DO! OMG, IT'S IN THE FREEZER!
yeah
Maybe that he meant it was frozen...
I mean you wouldnt think he would have put it in the...freezer
As a sidenote, if a 360 seems to be scratching discs as it's reading them, there's no way to fix it, is there? *bothers you while off the clock*