customers_suck

Sunday was a busy afternoon in the studio - for a couple of hours we had appointment every fifteen minutes but we could handle it. However, the last three appointments were all booked together because they were the same group. When we confirmed, we tried to address that we were going to be busy and there was going to be a wait - same thing we tell everyone during the busy seasons. We also explained that they couldn't book the same one but she wasn't hearing it and hung up.

Whatever but we have reasons as to why we can't people making more than one appointment in a single hour ... because the system will assume that is going to be a busy hour and will open up more slots. And someone booked online. Right in the middle of it.

Anyways, we had several people in the studio all present for their appointments but since some of them were early, it meant they had to wait longer. Not our fault but we made sure to get everyone in a timely manner. I decided to just take three appointments back-to-back so I could them done quicker.

I have a new girl with me and love her but she's not...as expeditious as I would like in the camera room but she can sell. I got two appointments in, they were super awesome and in and out in less than ten minutes. Well, the group that booked three together (there were only eight people, by the way - it was not necessary to take up that many slots) was getting impatient with me. They also debated the times they booked when they checked in. Like, why are getting antsy with me? Y'all booked them, not us!

Then I got the third one - the three-slots takers - and the woman in charge (WIC) walked in the camera room with a major attitude. I am super-sweet to everybody. It's not me being arrogant or anything but it's just in my nature because I want folks to be happy.

I get started with them and get everyone cracking up, so things are relaxing a bit, even with the WIC. But I am spending more time with these people already than I did with the previous folks in the camera room. She had some request, including a pose I didn't think was very flattering (her family wasn't necessarily small) so I sort of did it and then did another pose that was more flattering to folks of their size.

I was running out of room in the SD card so I asked if there was anything else: "Oh, I need this/I would like this." Fine but we were done after those.

I get them uploaded on the computers and she is sitting in a chair that is to my left (I am deaf/HOH and my left ear is the worst) and she asked me how I was going to put their pictures together. I told them I was putting everything in one account but before I could finish that sentence, she very sharply says, "I do not want that. They need to be in separate accounts because we have a coupon and it would be cheaper that way. That's why we made three reservations." (Reservations, how cute)

I politely said, "Yes, ma'am ... I'll see what I can do." So I created two accounts and basically uploaded everything twice but eliminating photos with the corresponding family. This is taking me longer so she asks if I was done yet.

"Yes, ma'am ... almost."

I finally get them ready and take everyone to two separate computers and upload the corresponding accounts and I explained everything and if they wanted to browse for a bit I would let them do that then WIC was glaring at me. I mean, when I was looking at everyone, including her, our eyes actually kind of locked for about ten seconds because she had this look on her face as if she was waiting to start something.

Personally, I think she was waiting for me to ask if everything was OK so she could unload on me - even though she hadn't looked at the photos yet. But I didn't because I felt like that would make me look insecure so I walked away with a smile bolted on my face.

After a few minutes or so, I walked back over and WIC and her sister-in-law were now on the same computer. I asked if anyone had an idea of what they would like to do; WIC says to me:

"I do not like any of them! I could have taken better pictures with my phone and I observed that you spent more time with other families in the camera room than you did with us. I do not like any of them and you didn't do the pose I wanted." And she pointed at one of our displays that had the pose she wanted but would not have been flattering.

"I understand. Would you like to go back in and get some more-"

"No."

"Would you like to reschedule and have a different photog-"

"No."

"What would you like to do?" (I asked this sincerely, not condescendingly)

She ignores me and looks at her SIL's pictures, which are essentially the same but without her family's photos. Her SIL wants some photos but wanted to rearrange some pictures for a card, then asks if we could take some pictures of WIC's session to put in with one of the cards.

I told her I could not do that because they had asked for separate accounts and I cannot take images from another account onto another one's. Luckily, I missed a couple and had one they could use. WIC wanted the same cards (even though she didn't like any of hers...) and we finally wrapped things up. I kept the same friendly demeanor the entire time. I was sugary-sweet to her even though she pouted and had such attitude with me.

Merry Christmas, ma'am....

Its been a while since I posted on here, but a customer so mind-blowingly awful came in today that I have to get this off my chest before I explode.

I work at a large chain movie theater in the western US.

Under cut for length + potentially triggering material (verbal abuse, slurs).

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Several drive offs. You suck. (times like those I miss my old gas station where it was prepay only on the pumps) Though the guy who drove off with not one but TWO cops on the property (one about five feet from me when I saw you leave). You're a special kind of idiot. Especiallly in a car that will be easily recognizable once found (unfortunately the didn't catch him, but surveillance got pretty good shots of the car). Then apparently Monday night when I was there, there was another drive off with same said cop in the store (though that person had apparently been more clever and had come into the store as if to buy something and then conveniently forgot his wallet).
Car found in the upper parking lot where there's a fireworks stand during the summer before the 4th of July. Old model cop car that apparently had AK47s in it. Lovely.
This one guy that likes to hang around in the mornings. The other guy that used to work there used to give him free carwashes and let him have coffee. If he wanted to give him his carwashes that's one thing, but don't expect us to give them out. He mainly hangs out by my coworkers register, and don't ask how many people have asked if he was her boyfriend. The Old Vienna guy (who is there ONCE A WEEK) asked if he was her boyfriend. She finally told him about it and it had to stop...and he left hurt or angry I guess this morning, and then customer after customer after customer kept asking where the "creepy guy" was.
To the snotty assed 19 year old who got pissed off when I carded you for cigarellos, had to go back out to his car for his wallet, and got mad when I had to pull the ID out to see the year (nevermind the fact that the Ids are supposed to be out of the wallets anyway.) I can't remember everyone who comes in here. You're 19. You should know damn well that you need to have your ID on you. Keep acting like that, I just might card you every single time, and i will NOT let you slide on those 5 cents you were short. You're 19. Have your damn ID on you. (The guys who come in there very night who look about 16 and I wait on them every single night I know have their IDs on them just in case)
Anyone else notice that when people get pissed off at getting carded they tend to be in their early-mid 20s (or even 19) rather than their late 20s-early 30s? i am a terrible judge at age, but I usually dont get too much grief about it. Sometimes they don't have it on them, but they will go out to their car and get it without too much hassle. (and thats when I discover I'm a horrible judge of age).

And we had an awesome moment to make up for some of those bad ones last night. First off, a couple of girls walked in with their Beagle/coon dog mix named Kiwi, and she was the sweetest thing ever, and then a lady came in with her pug puppy named George. We were getting some serious doggie therapy. And then... out of nowhere... that lady with George gives myself and my coworker $40 each. We are allowed to take money that customers give us...but ... I was speechless. (most of the times I got tipped was from when a customer won on a scratchoff...or it was a holiday...and NEVER that much). She said she grew up with little money, and now she has some and just does that, especially in December when she can.

A woman was grabbing one of our cheap reusable bags and I took it from her thinking I was going to do it. Then she said she was going to and I was a little frustrated and maybe my "actions" gave off the wrong vibe. But whatever. I told my cashier Ms. B that I was going to get us more bags because she needed one and I needed another. When I got back she was almost done with bagging her crap. You know what she said? That I was "rude" and "disrespectful" to her where I started to apologize. Her fucking comment? "Don't ever do that to me again." I broke down after she left and I was sent away. But now I think about it I don't have no idea what I did to get such a damn response. I hope her damn bird burns!

I was serving a customer yesterday who wanted to pay by card. But every time she entered her pin, she wouldn't press enter. I told her to press enter, and instead she took her card out. A copy of a 'voided sale' receipt came out and I handed it to her, and we started the process again. And she did the exact same thing. Instead of pressing enter when I told her to, she took out her card. This happened all in all, three times. Just because she wouldn't listen to me when I told her she needed to press enter. She ended up getting angry at me and walked off without buying anything, just because she wouldn't listen.

I had a gem of a customer today. We have some towels for sale, that were £12 and are now £6. There's a sign on the front of the shelf that says 50% off. Makes sense, right?

I rang it up and told her that it was £6. She immediately glared at me and said that it SHOULD be £3 since it's half price. I explain that it IS half price. She says it isn't and that the sign is misleading and I should take it down and sell her the towel for £3. I told her that it IS half price and that it should have been £12 and was now £6. So she looked at the price tag, looked at me, looked back down again, as if she had just realised she got it wrong, and said, "Well I don't want it anyway, it's too expensive," and walked off.

It just baffles me how some customers can be so stupid. I'm crap at maths but that was basic maths. £12 down to £6 is half price. We all have our days where our brains can't function, and I wouldn't have been so miffed if she'd just said, "Oops sorry, my bad." But she got all passive aggressive, saying that our towels were too expensive...

Personally, I think she just really wanted the towel for £3 and tried to fluster me. Instead, she left with nothing. Lol.

The other customer bought a bedspread from us and wanted two pillowcases, but they don't come with the bedspreads, they come with the duvet cover since we sell duvet covers as sets (so you get the duvet cover and the pillowcases in one), so she milled around the shop for a bit (we were busy so couldn't watch her) and then left. About an hour later, when we were tidying, my colleague found a duvet set which was the same design as the bedspread all opened up at the top, and looking like it had been opened up and stuffed back in to the package. We discovered that it had no pillowcases in it! Thing is, if we hadn't noticed, a customer could have bought that duvet set expecting the pillowcases to be in there when they weren't. Also, we can't sell that duvet set for full price now, either. We can resell it but will have to reduce it by at least £10 due to there being no pillowcases in there.

I wish people would think before they act.

No, sir, you can not just return a six pack of bottled beer after your wife decides she didn't like the one that she drank.

Other gentleman, No amount of griping about how you didn't know you were going to need to return those sunglasses is going to make me allow you to make the return and give you $$ back. It's against store policy to accept returns once the item has left the store (unless it's something electronic like a phone charger), nevermind the fact that you don't have a receipt for it. Yes, maybe my manager will let you make the return, but I'm not going to get in trouble for it. See this smile? It's really forced right now.

Had a real gem last night. Our store is the largest in the entire company. I was busy mopping one half of the store while my coworker was busy stocking stuff on the fountain half (luckily we have at least two people on overnights). A couple of guys come in. Their car had been parked in front of the store for a bit, and I was a bit curious as to why it had been sitting there so long. I look up from where I'm mopping just in time to catch one of them sneak behind the register area, and pick up a pack of cigarettes from the shelf before walking back out and headed back towards the soda fountain area. (which is located behind and to the side of the register area). Just before he gets out of sight, I see him start to put it into his pocket.

I called him out on it, asking why he was behind the register area. HE said something along the lines of missing the good old days when the cigarettes were where they could just grab them. I'm pretty sure I had a 'wtf' look on my face. Needless to say, he left the cigarettes and the ice cream sandwich cookies on the counter and they left the store. My coworker also pretty much told them to leave.
Pulled up the camera footage and marked the timestamp and my manager watched it this morning. She was just shaking her head.

So, I work at a bookstore. It's a pretty big book store. And for the most part I enjoy my job. My fellow coworkers on the other hand, oy vey. But this isn't the place to rant about them.

( Yes, customers do indeed suckCollapse )

Yes, I actually run into the above on a daily basis. Sometimes multiple times a day.

A few months ago I moved to a different gas station where I'm getting paid more...and most importantly, getting benefits. I went from working mainly mornings to working overnights. I've had some interesting occasions (obviously).
Thank you to the lady who was very kind enough to be very stupid enough to leave her keys in her card with it running at the pump while she went inside the store to grab coffee and go to the bathroom. She came up to the register to pay for the coffee and to put gas on the pump. One problem: Her car was no longer there. A would be robber (caught on camera in stereotypical robber clothing) took her car instead of coming inside.
Had a guy asking if we had donuts because he had a serious case of the munchies.
While the first one is definitely a suck, but it ended well (for us), these are just some outright gripes.
Just before 130am on a Monday morning, we had about 30 high school senior girls swarm into the store. I was in the bathroom at the time when they started to arrive. We have toilet paper on top of the stalls for easy access. THey're a good 8 feet up. A girl went into the stall and reached up and knocked one on top of my head. She had to know it wasn't one of her friends in the stall next to her considering we don't have a ton of stalls.
People getting pissed off when I card them. Sorry, I'm just doing my job. I'm not going to take YOUR word for it that you were born in 1996. I could say I was born in 1993. Does it make it true? No. And if you WERE born in 1996, you sure as hell know you're young enough to get carded. One girl, in a snotty ass voice after trying to buy cigarettes, "And just so you know, I'm twenty." (When I work in a different county tomorrow night, they have to be 21 to buy cigarettes. That'll be fun)
The other night I also got called racist for carding a guy in his early 20s. NEvermind the fact that I carded a white dude right before him who was almost 30 and didn't get griped at. (On that note, I've realized I'm a horrible judge of age. However, I'm 33, and when I DO go and buy alcohol, I bring my ID with me.)
Then the other week we had a guy who has been a regular come in ranting and raving and screaming at US because of something another cashier on a different shift had done the previous day. He told me if I didn't fire her he was going to sue the company. (When did I get that kind of power?). She had apparently called him a racial slur and he was trying to demonstrate what she had done. I gave him the store number and told him to call back when the manager was in in the morning. A few hours later he came back in with another guy and dtried to buy beer. Well after alcohol sales. HE was still causing a scene so I escaped to the back, and called the county police to see if they could just do a safety check. This wasn't the first incident we've had with him. He once got pissed off because a guy was apparently standing too close to him in line. (A couple of feet) and was cursing under his breath, and made another customer who was chatting with him friendly at first feel really uncomfortable after a bit. The fact that he came in over a day after the so called incident said a lot, and the managers had already heard about the aforementioned incident.
I don't know if he had called the next morning or not, but he is now banned from the store and we have been given instructions to call the police if he comes back in.
I'm sure there's more bouncing around in my brain, but that's what I've got so far.

At my work I've been getting calls from a lawyer picking holes in disclaimers in our website, asking where they are and then after hanging up, he called again immediately demanding to know why two different disclaimers had slightly different wording.

I have no idea why he was making such a fuss, and then when I did give him an answer, I just got more questions basically asking me to confirm what I had set out quite clearly in an e-mail.

He's been pestering us again today; our director was asking about him this afternoon, but for the time being we've been advised not to answer any of his questions.

I hope he doesn't call back.