First off - thanks to all those who commented and sympathized with my portrait studio customer rants. It's nice to see how many can relate as well!
This next one happen some time last year at a different studio, but it still resonates in my mind because of the insensitivity. It was a studio that booked every ten minutes and printed on site (which I hated) so naturally, a lot of people like to have their pictures right then and there and it kept them busy.
One weekend (around Easter), I was up front trying to deal with crisis control and this one irate woman came up and asked how much longer it would be (we were about...an hour or so behind and she had only been there for about 20 minutes). She came back a few minutes later and I asked her to repeat what she said (it was really noisy).
She became really agitated and said, "what are you, deaf or something??"
I am actually hard of hearing and wear a hearing aid, so...that hit bit of a nerve. I had to take a breather and step outside. One of my coworkers asked what just happened and I told her. She was not happy with the customer. The customer probably saw my hearing aid and asked my coworker if I was deaf and she told them that I was. Apparently she turned white and felt horrible, so she found me and immensely apologized.
Being the diplomatic person I am - and one of the faces of the company - I just told her that it was fine and that I understood how stressful today was.
Case in point: don't be an ass-butt just because you're impatient, especially if you're going to use a disability to insult someone...
- Another portrait studio rant