I'm sorry, but I have to vent, or I'mma gonna scream at this point.
I work front desk for a hotel, and we have the usual loyalty card. The Smiths are base level rewards members, but by god, you'd think they're super-vibranium-adamantium-alloy-level, by the way they carry on. Our biggest peeve is that the girl will take a Big Gulp Cup from a gas station and barge into our kitchen area, and just help herself to whatever, and rummage in the fridge. Seeing they came in last night, our manager locked the kitchen.
Needless to say, Mrs Smith came down, and rattled the handle, and then flipped out because the door was locked. I said that due to unauthorized access, we've had to lock it, and whoo boy, apparently that was the wrong thing to say. "I'm a REWARDS MEMBER, I DESERVE my JUICE!"
"Ma'am, I'm sorry, but the kitchen is now locked. The health inspector would shut us down if she saw non-kitchen staff using unapproved containers such as the cup you're holding in our kitchen."
"My husband's a diabetic, he NEEDS his JUICE!"
I explained that the vending machine carries non-diet drinks, and that there's sugared items in the other vending machine, but no. "Are you stupid? Diabetics have to have ORANGE JUICE!!! Are you trying to KILL him?!"
"Well, each individual is different. My grandmother had diabetes, and she found that the higher sugar amount in non-diet sodas raised her blood sugar better. If the orange juice is a requirement," (at this point she started smirking), "there is a 24-hour Hellmart down the road, and just across the parking lot is a 24 hour pharmacy, right there at the intersection of Healthy and Happy. Both of them will carry orange juice."
She's furious and pissed, but seriously? I don't know where that cup has been, and if she asked nicely, like others have, I'd happily help her. But she's a chronic problem with just waltzing into the kitchen to grab whatever she feels like. *headdesk* Our manager is getting very frustrated with this problem, and he's seriously contemplating fully locking the kitchen so nobody can get in there without management being on the property. Which is going to be fun, explaining either to guests that I'm sorry, there's no way I can make you fresh coffee at 3 am, or explaining to my manager that I need the kitchen unlocked at 3 am to brew a pot of coffee for the truckers.
Sorry, just had to rant a bit.
Edit: Turns out her rattled on the door and pushing at it jammed it up... I had to call the maintenance guy out at 4:30 this morning to take the handle off the door and re-install it. She did not get anything out of the vending machines, and has not left the room again.
- Entitled snowflake is entitled!