personazero personazero wrote in customers_suck
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Two Times The Suck
I manage a popular late night fast food chain. Here's two sucks this time.

We are doing a happy hour thing right now from 2-5 pm. Basically you can get medium drinks and a popular grilled item for a dollar during this time. There are a ton of signs in the drive-thru and in front of the store that state this. However some people think they can get happy hour prices whenever. One such customer came by the drive-thru at 12am and ordered 10 grilled items.

Lady: I want 10 chicken grilled items.

Me: Ok that will be "non happy hour total", please pull forward. *Lady drives up* Your total is "non happy hour total".

Lady: What the hell? The ten grilled items should be a dollar each. I think your register is busted.

Me: It's a dollar during the happy hour from 2-5pm, it's 12am now.

Lady: Where does it say that? I think you are making it up because you don't want to make 10 grilled items. I read the sign in the drive-thru.

Me: It says it on the sign in the drive-thru(Thinking to myself I put up said signs). Unfortunately I can't offer the happy hour price right now but if you come back 2-5pm tomorrow you can get it for the price.

Lady: I can read the "bad word" sign. Do you think I'm stupid? I want my 10 grilled items for free now since you won't give them to me for a dollar each. I want to speak to the manager now! This is an outrage.

Me: I am the manager ma'am. I'm sorry I can't give you those items for free. You can call the store manager tomorrow and he might be able to do it(I know he wouldn't as we had to watch our food cost/refunds lately) but I would have to charge you "non happy hour price"(my boss make a big stink about enforcing this as people were trying to cheat us after happy hour a lot) tonight.

Lady: I want to a receipt with your store number and your name. I'm going to call your superiors and get you fired!

Me: *Gives info* Have a good night!

Lady: Screw you a-hole!

This guy ordered a 10 dollar order of stuff. He claimed that his order was wrong because we didn't make it the cool flavor and gave him the regular kind. I wasn't the one working the drive-thru but came by to help out the drive-thru girl.
Guy: This stupid girl gave me regular flavor instead of cool flavor. I want a cool flavored item plain. Got it? Cool flavored item plain. *Meanwhile he is still eating the item he was complaining about*

Me: Okay I will tell them to make that for you. *Tells the kitchen to make item and helps the new guy on front counter*

Drive-thru Girl: Um manager now the customer is saying we didn't make his wrapped item right but won't give it back to us. He's eating that wrapped item anyway. Should we remake it too?

Me: Sure good ahead and be sure to apologize for the situation. *New guy asks for my help and drive girl goes to talk to kitchen about his mistake**I'm at the front counter to help new guy with another customer now but the drive-thru window gives a view of the front area*

*Guy opens the drive-thru window himself I think after 10 seconds of me telling the drive-thru girl to tell kitchen the problem*

Guy: Where's my food!!! I want my food now!!! Aren't you going to help me?!!

Me:*While helping front guest and new guy on front register, I look around to the yelling*

Guy: Yes, you stupid! I want my food and I want it now!!! Why is it taking so long(Literally like 10 seconds)? Come here and help me, you moron!!!

Me: I'm sorry I have to help this guest but you order should be out shortly...

Guy: I don't care what you have to say! I'm in a rush and late for an interview because of you! (Who goes to a fast food place just before a job interview?)

Me: I'm sorry it should be out soon!*I'm still helping front guest and new guy because it required me to void and change stuff new guy didn't know how to do yet*

Front Guest: Quit yelling and being a whiny *bad word*. He said your order will be out soon! He's helping me right now! Are you blind?

Drive-Thru Girl: Here's your order and we gave you a free desert item for your wait(Like 30 seconds total wait to replace his stuff).

Guy: Stupid desert item isn't going to make up for me missing important interview! (Seriously why would you wait till last minute to eat BEFORE said interview? Can't wait till after interview?) I'm not going to get the job and be stuck working with a bunch of minimum wage retards like you! *Drives away*

He made the drive-thru girl cry because of that and the front guest was nice enough to give us a good phone call about how we both handled the situation.


2013-04-13 07:10 pm (UTC) (Link)

Something tells me, which an attitude like that, he wouldn't have got that job even if he hadn't decided to buy some food at the last minute...


2013-04-13 07:46 pm (UTC) (Link)


Sadly, plenty of douchewaffles like this guy do indeed get hired, and then spend their time making all their co-workers miserable.


2013-04-13 08:24 pm (UTC) (Link)

Wow #2 is really cutting it close if a couple minutes extra will make him late for an interview. What if there was a huge line, would that be your fault too? Whatever happened to planning ahead and arriving early to an interview if it's so important!? Also, he got 2 free items PLUS a dessert item, I think that's more than enough compensation for his "inconvenience." I think his bitching probably lengthened his wait in the first place, too. Sigh.

I don't get the unnecessary name-calling that tends to happen in drive-thru. Or, as for #1, the whole "I should get this for free because I didn't notice the huge Happy Hour time-frame sign right next to the item" attitude. Customers like that, sometimes you wish you could say "fine, don't come back."


2013-04-14 05:37 am (UTC) (Link)

I've had that moment when I've stopped at the grocery store right before work for something to take to work for lunch, and the register glitches and it takes five minutes to fix and suddenly I'm late for work. But you know what? My own damned fault for not planning ahead and packing my lunch the night before, so I wait patiently and I deal with it like an adult.


2013-04-13 09:16 pm (UTC) (Link)

And fucknuts like this are why I will never work in food service again. 12 years of being abused by speshul snoflaykes was more than enough.

Sorry you had to deal with these... people.


2013-04-13 09:41 pm (UTC) (Link)

My sister eons ago worked for the Golden arches as.a manager.

Of course Drive thru is always a suck. One night a drunk guy was in his car behind a nice couple. He kept honking and swearing.

Finally he got out of his car and put his face the winow of the waiting car, pulled down his pants and put his bare butt through the open drive thru window.

One of the guys was dressing Big Macs, heard the commotion, and unloaded the condiment gun right in the guys butt with Mac Dressing. Lol

He freaked, got in his car. When the first couple left he drove out behind them.

The police were called. and we can assume he was arrested on a DUI. Can you imagine when he sobered up? Why do I have dressing on my arse?


2013-04-14 01:07 am (UTC) (Link)

oh good gods. *snickering loudly*

well, ya bare your ass in public, you take your chances on what's going to happen to it!!


2013-04-14 05:38 am (UTC) (Link)

If I knew how to respond with gifs (or even if LiveJournal has that functionality), I would put the tearing tumblr face applauding down here. Because this is an epic win.

Oddly enough, this sounds like a peer's D&D punishment for trespassing on their property. Just with hot cheese.


2013-04-14 06:04 am (UTC) (Link)

Hot cheese? Ouch. :p

If Big Mac sauce expired they used it to clean stainless steel. Keep in mind when I say eons ago I'm talking '78 or '79. My sister was 21 or 22.

The Mac sauce guy was a character. He was written up for putting fire crackers in tampons and shooting them off the roof on a 4th of July.

He also planted cannibus buds in a planter in the lobby. It was mixed in with a leafy plant. When that was discovered he was terminated.

I was 13-14 years old when all of these shinanigans went on. Customers do suck, but payback is a you know what. lol


2013-04-15 02:54 am (UTC) (Link)

lol I hope that dressing incident was that guys rock bottom.


2013-04-13 10:04 pm (UTC) (Link)

Front guest is an angel. I hope they got a free dessert too. :P


2013-04-14 01:18 am (UTC) (Link)

Wait. He was EATING the food that was wrong?! WTF. He was eating it while complaining? Wow, the is some nerve. Assshole. I really think he was lying about the job interview. If he wasn't I really hope he didn't get the job.


2013-04-14 03:12 am (UTC) (Link)

These tacky jerks. I can't believe the garbage that comes out of peoples mouths to complete strangers over something as simple as fast food.

I'm sure that guy was a peach to interview too, smelling of fast food and indignation.


2013-04-14 01:19 pm (UTC) (Link)

Three years of food service was all I could handle - people think they're entitled to treat you like a piece of shit just because your job is far from glamorous, and they desperately need a minimum-wage punching bag.

Customer #2 was cutting it awful close - what kind of idiot would be running that late if he had an important job interview, and get fast food right beforehand? With an attitude like that, I'd be amazed that he even got the job.

Customer #1... is not surprisingly. Reading is astoundingly hard for some people. Yes, 2-5 means exactly that. No, we will not bend the rules for you.


2013-04-14 05:46 pm (UTC) (Link)

I was an army cook for over 8 years...I don't think I had a quarter of the sucks from a 2000 person PER MEAL mess hall for two years than one WEEK of fast food. (we had fast food too...burgers and hot dogs)


2013-04-14 07:34 pm (UTC) (Link)

I can imagine that second guy giving his interviewer a hard time if they don't give him the job. He seems like the sort. I do hope his mask slips though and they see him for what he really is. He sounds awful. You sounded like you both bent over backwards for him and he still wasn't happy. Jerk!


2013-04-14 10:53 pm (UTC) (Link)

#2..I wish punching someone in the face should be legal...this guy deserves it....


2013-04-15 02:51 am (UTC) (Link)

I'm sure that guy did well in his interview that he was running late for lol


2013-04-15 04:24 am (UTC) (Link)

People are so immature!

A couple of weeks ago, I was at a store in the mall trying to use a coupon offer that didn't start until the following day. When the cashier pointed this out to me, I looked down at the coupon, apologized for my mistake, and moved on with my life. No need for yelling, name-calling, etc... especially since I was the one who didn't read carefully enough! lol