I manage a popular late night fast food chain. Here's two sucks this time.
We are doing a happy hour thing right now from 2-5 pm. Basically you can get medium drinks and a popular grilled item for a dollar during this time. There are a ton of signs in the drive-thru and in front of the store that state this. However some people think they can get happy hour prices whenever. One such customer came by the drive-thru at 12am and ordered 10 grilled items.
Lady: I want 10 chicken grilled items.
Me: Ok that will be "non happy hour total", please pull forward. *Lady drives up* Your total is "non happy hour total".
Lady: What the hell? The ten grilled items should be a dollar each. I think your register is busted.
Me: It's a dollar during the happy hour from 2-5pm, it's 12am now.
Lady: Where does it say that? I think you are making it up because you don't want to make 10 grilled items. I read the sign in the drive-thru.
Me: It says it on the sign in the drive-thru(Thinking to myself I put up said signs). Unfortunately I can't offer the happy hour price right now but if you come back 2-5pm tomorrow you can get it for the price.
Lady: I can read the "bad word" sign. Do you think I'm stupid? I want my 10 grilled items for free now since you won't give them to me for a dollar each. I want to speak to the manager now! This is an outrage.
Me: I am the manager ma'am. I'm sorry I can't give you those items for free. You can call the store manager tomorrow and he might be able to do it(I know he wouldn't as we had to watch our food cost/refunds lately) but I would have to charge you "non happy hour price"(my boss make a big stink about enforcing this as people were trying to cheat us after happy hour a lot) tonight.
Lady: I want to a receipt with your store number and your name. I'm going to call your superiors and get you fired!
Me: *Gives info* Have a good night!
Lady: Screw you a-hole!
This guy ordered a 10 dollar order of stuff. He claimed that his order was wrong because we didn't make it the cool flavor and gave him the regular kind. I wasn't the one working the drive-thru but came by to help out the drive-thru girl.
Guy: This stupid girl gave me regular flavor instead of cool flavor. I want a cool flavored item plain. Got it? Cool flavored item plain. *Meanwhile he is still eating the item he was complaining about*
Me: Okay I will tell them to make that for you. *Tells the kitchen to make item and helps the new guy on front counter*
Drive-thru Girl: Um manager now the customer is saying we didn't make his wrapped item right but won't give it back to us. He's eating that wrapped item anyway. Should we remake it too?
Me: Sure good ahead and be sure to apologize for the situation. *New guy asks for my help and drive girl goes to talk to kitchen about his mistake**I'm at the front counter to help new guy with another customer now but the drive-thru window gives a view of the front area*
*Guy opens the drive-thru window himself I think after 10 seconds of me telling the drive-thru girl to tell kitchen the problem*
Guy: Where's my food!!! I want my food now!!! Aren't you going to help me?!!
Me:*While helping front guest and new guy on front register, I look around to the yelling*
Guy: Yes, you stupid! I want my food and I want it now!!! Why is it taking so long(Literally like 10 seconds)? Come here and help me, you moron!!!
Me: I'm sorry I have to help this guest but you order should be out shortly...
Guy: I don't care what you have to say! I'm in a rush and late for an interview because of you! (Who goes to a fast food place just before a job interview?)
Me: I'm sorry it should be out soon!*I'm still helping front guest and new guy because it required me to void and change stuff new guy didn't know how to do yet*
Front Guest: Quit yelling and being a whiny *bad word*. He said your order will be out soon! He's helping me right now! Are you blind?
Drive-Thru Girl: Here's your order and we gave you a free desert item for your wait(Like 30 seconds total wait to replace his stuff).
Guy: Stupid desert item isn't going to make up for me missing important interview! (Seriously why would you wait till last minute to eat BEFORE said interview? Can't wait till after interview?) I'm not going to get the job and be stuck working with a bunch of minimum wage retards like you! *Drives away*
He made the drive-thru girl cry because of that and the front guest was nice enough to give us a good phone call about how we both handled the situation.
- Two Times The Suck