Ugly Dog
Casey Silva rafaelsilva wrote in customers_suck
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customer suck - Private schools are apparently serious business
I work at a call center ( 2 years almost, yay ) that helps teachers in several states in the US with standardized testing procedures, including printing/ordering labels, shipping materials back, what you can or can't do during the testing, how to use our web portals, etc...

Eventually we get a few gems, of school administrators we have grown to love so much( I will post more as I remember them). Here is one that wasn't a school administrator, but it was totally worth it:

script format because it's easier:

Now this is a private school, so they aren't required to take these standardized testings as the state does not finance their testings, anyway, on with the show

me: good morning this is (blah)
caller: hi, I am a very concerned citizen, I am standing outside school (blah) and there are two girls fighting outside the school with their shirts ripped off and they're really hurting each other, I want to know what school grades for test (blah) are like.
me: (thinking to myself, why on Earth didn't you call the police and not the company that administers the test, but I have to be professional... so )
On the public website you should be able to find them, here is how you do it. ( gave her the address and went there myself )
(few seconds pass)
caller: I just looked it up on my ipad, they don't have any scores.
me: okay, well it says here they are a private school so they aren't required to take the test (me thinking, okay, this call is almost done.... nope )

caller: that is ridiculous! I hear this school advertising on the TV all the time that each of these kids are invested 7,500 dollars in education to attend this school, and the taxpayers are paying for this. According to this site they have 654 kids enrolled in their school, that's like over 8 million dollars (I did the math in my head, and I was like, well it's more like 4.98 Million, but beside the point) worth of taxpayer's money being wasted on these brats and nobody is even testing this school to make sure they're being taught anything to receive this funding!? This is Preposterous!!!

me: (I am thinking, does she not understand the concept of what a private school is? No tax payers are paying for this, only the parents of the kids, but... gotta stay professional) Mam, they are a private school, like I said so they aren't required to take the tests, our call center only handles testing procedures and questions about the test, would you like so speak with someone over at the state department to voice your opinion?

caller: oh yes, very much so, I will raise hell and high waters over this, I can't believe all the money that goes into this school and we're paying for it.
me: (not wanting to get into a discussion with this lady about private school, decided it was better to send her on) Okay, please hold mam, I will transfer you to the state department.

caller: Thank you, you've been very helpful! ( she was always screaming on the phone for some reason )

A few minutes passed and we got a call from the state.

state: hey guys, just wanted to say thank you for sending that lovely lady over, we all had a good laughter here at the state when she said she would sue the state, the government and the school for wasting the taxpayer's money even though they are a private school, we tried to explain that private school doesn't use the taxpayer's money, but she completely went insane after we told her the taxpayers don't pay for it, and started screaming loudly and threatening to sue us because of all the tens of millions of money wasted on the school, thank you once again, that was awesome.

it was a good day...

tl;dr - Citizen totally loses it when learns a private school doesn't take a standardized testing only required by public schools.


2013-04-04 01:15 pm (UTC) (Link)

I find it amusing that the post notification showed in my e-mail as "titled "customer suck - Private schools are apparently" in customers_suck!"


2013-04-04 02:20 pm (UTC) (Link)

WTF at the phone call?!


2013-04-04 02:32 pm (UTC) (Link)



2013-04-04 03:12 pm (UTC) (Link)

My thoughts, exactly.

(And I went to a private school. ...Also, fights like that inside or outside school were grounds for expulsion. Yikes.)


2013-04-04 09:49 pm (UTC) (Link)

I went to a private school. ...Also, fights like that inside or outside school were grounds for expulsion.

Oh, same here! And then for high school I went to a magnet school. You could also get expelled for fighting there as well.

Well, they didn't kick out of the school district, they sent you back to the regular district school you were originally assigned to.

I got hear lots of stories from other magnet students about the fights at regular schools before they got to the magnet. Apparently fighters only get suspension (read vacation) or the teachers would ignore the problem.

One girl who went to the business magnet was really annoyed at how at her school, a fight could break out in front of the teacher, and the teacher wouldn't even call security. (I can see not getting between students who are fighting, but simply ignoring the students seems bad policy.)

(Deleted comment)


2013-04-04 03:32 pm (UTC) (Link)

Pretty much...


2013-04-04 05:02 pm (UTC) (Link)

The best I can come up with is that the "concerned citizen's" thought process was that kids in private school are (should be, anyway, in her world) too hoity-toity to behave like those "ordinary" public school kids, and she found such behavior disgraceful. I imagine she wanted the test scores to alert the media with. "School X's kids supposedly have the highest test scores in the state, yet I saw two spoiled brats duking it out on the front lawn! They think they're better than the public school kids, but clearly they're not, and they need to be told what's what!"

Frankly, I think her tinfoil hat was wound a little tightly that day.


2013-04-04 06:29 pm (UTC) (Link)

I'm confused too.


2013-04-04 02:53 pm (UTC) (Link)

Two kids are fighting and presumably hurting each other on the street and she's worried about test scores and funding? Errrrrm, call the police and an ambulance lady and stop the fight.


2013-04-04 03:32 pm (UTC) (Link)

But... but... she was really concerned though! :D


2013-04-04 03:42 pm (UTC) (Link)

You don't understand. If the test scores for the school are high then clearly the girls are smart enough to be fighting over something important and they should be left alone. If, on the other hand, the test scores are low then they are just ignorant brats fighting over something stupid and intervention is required.

Knowing the test scores is imperative in this situation in order to determine the proper response!

Won't anyone think of the children!


2013-04-04 04:43 pm (UTC) (Link)



2013-04-04 05:03 pm (UTC) (Link)

That's roughly similar to what I thought, as well (see upthread).



2013-04-04 04:05 pm (UTC) (Link)

It's too bad logic doesn't come in pill form, or we could advise her to take two and call us in the morning.


2013-04-04 04:44 pm (UTC) (Link)

There are so many people I could give these to.


2013-04-04 05:05 pm (UTC) (Link)

But...think of the horrible side effects! Common sense, decency, rational thought--I shudder to think what might happen!


2013-04-04 06:43 pm (UTC) (Link)

We took standardized tests when I went to private school (15 years ago) but I don't think they were the same one's the state used. IIRC, they were called the IOWA test (we didn't live in Iowa, btw)

What does she think a private school /is/? I mean, if it was free for the parents, everybody would sign their kids up...


2013-04-04 08:29 pm (UTC) (Link)

Nah, IOWA was standard for public schools, at least in New York. I took them too.


2013-04-04 10:38 pm (UTC) (Link)

Yeah, but in Texas the standard was the TEAMS test. Then the TAAS test (which was the one I was taught for when I entered public school) until they changed it to the TAKS test.


2013-04-04 11:55 pm (UTC) (Link)

We took IOWA tests in my private school, too. It was given in the even-numbered grades. I went from 1990-2000.


2013-04-05 03:33 am (UTC) (Link)

I took them too. ITBS (Iowa Test of Basic Skills).


2013-04-05 01:47 pm (UTC) (Link)

Grew up in Vermont. Every year starting with third grade. It was like a combination of school and vacation -- Go to school, spend the day filling in little circles, go home early, and Friday there'll be pizza. And every year without fail, the boy whose first name was July would have to get a photocopy of his birth certificate to prove that he was a boy, and his first name was July. I was in junior high when they stopped being IOWA tests and started being CATs (California Aptitude Tests.) This was hilarious to us because we were in Vermont.

Those tests were the bane of my ADHD/LD existence. Apparently, I knock tests out of the park. Walk-off Game 7 game winning grand slam. But then I'd fall on my face in class. "She's deliberately being lazy! She just needs to try harder! She should accept when we treat her like cold fried shit, we're trying to haul her off this throne she's built for herself!"


2013-04-06 05:14 pm (UTC) (Link)

"She's deliberately being lazy! She just needs to try harder!"

I hated that stigma so much, and I still do. Most kids in that situation would love to be able to "try harder" and magically get good grades.


2013-04-08 07:20 pm (UTC) (Link)

Gah - you too?!?!?

I was "advanced" out of basic English in high school so I managed to get to college before I heard the words "thesis statement". I ended up academic probation my first quarter because no one had bothered to teach me how to write a proper essay. "You're smart, go read 'A Tale Of Two Cities' " - umm being "smart" doesn't mean you magically absorb information from space. Then I had to fight my parents AND my advisor to be "allowed" to take a writing class the next quarter because "You're just not trying hard enough..." How am I supposed to "try harder" to do something that no one has ever taught me and you are actively impeding me from going out and learning?

I might still be a bit bitter about the whole experience...


2013-04-09 04:36 am (UTC) (Link)

Oh man, I hear you on this! I kept being "advanced" through English over the years, but strangely, no one ever bothered to teach me how to recognize things like a preposition. They just assumed because I could read and write proper sentences, I knew all the stuff underlying them. Nope. I still couldn't tell you what a prepositional phrase is, but I make my living writing and editing reports.


2013-04-04 07:32 pm (UTC) (Link)

Hmm, was it possibly a charter school? I think those receive some government funds and some funds from charging tuition.

I mean, I can sort of see the logic in "If taxpayer money is going to this school, we should have some way of ensuring that kids are learning what they're supposed to." But that has nothing to do with kids fighting. Or private schools who don't receive taxpayer money.


2013-04-04 10:00 pm (UTC) (Link)

I'm amazed and disgusted at this ladies thought process. She sounds like she's stuck up her own arse. And if it were me, I'd be right there breaking up the fight!


2013-04-05 01:34 am (UTC) (Link)

In Australia I do believe that the Federal government gives funding to private schools so it's not unheard of.

But I'm guessing it's not the case where you live.


2013-04-06 04:51 pm (UTC) (Link)

Why wouldn't she call the cops in the first place? Or go into the school and bring it to the attention of someone there? Way to not even worry about the kids' physical safety.

Also, I don't understand how test scores relate to one kid's ability to punch another kid. Well, okay, I think I know where she's coming from, but I don't like it. Way to make assumptions. :/

Edited at 2013-04-06 04:58 pm (UTC)