PLEASE READ THE RULES BEFORE POSTING!

Howtobe
So Peter you've become a pirate lyinglovers wrote in customers_suck
Previous Entry Add to Memories Share Next Entry
Not sure how I feel about this
So last night at red retail store our GM was missing (he was pretty sick think he spent most of the night in the bathroom tbh) guest services got a call from a man asking if we could please bring out a motorized cart for him because he couldn't make it into the store. Our GS girl told him okay and she asked if I would go out with her since it was night and she didn't want to go out alone.

We go out and our parking lot was pretty dead (maybe 20 cars at most) and we didn't see him so we walk a little further into the lot and there all by himself in an unlit part of the parking lot is the man. That sent my red flags up a little. We asked him if he could please go to the sidewalk and we would bring it out. He refused saying "in the past you brought it out and so does the store next door". Our store has lots of rules about the parking lot because we don't actually own it. I told him again I was sorry if someone else did it before they were breaking the rules. He starts yelling about how we don't want his business. Well at this point what could we do? We apologized again and walked back in (the conversation was getting heated) our store has quite a few handicapped parking spots close to the store he could have used.

About 5 minutes later he called back asking for the GS girl he asked her if we could meet him in front of the store help him in and then one of us could park his car. She again told him no. No one at our store wants to park his car what if something would have happened? Cue more screams of we don't want his business.

I am willing to help anyone that asks but when I feel my personal safety is in question I have to draw the line. I felt bad about it but the whole thing was shady from the jump

surrey_sucks

2013-03-23 06:02 pm (UTC) (Link)

Trust your instincs, always. You felt unsafe, and you did the right thing. Your safety >>> bending over backwards for a customer. I'm glad you held your ground, and you're safe.


Edited at 2013-03-23 06:18 pm (UTC)

sestree

2013-03-23 11:12 pm (UTC) (Link)

YES THIS

as one who was running around Seattle when Ted Bundy was suckering women by using crutches.

(no subject) - fastdoll, 2013-03-24 02:18 am (UTC)(Expand)
(no subject) - sestree, 2013-03-24 02:21 am (UTC)(Expand)
(no subject) - fastdoll, 2013-03-24 02:33 am (UTC)(Expand)
(no subject) - missedith, 2013-03-24 03:42 am (UTC)(Expand)
(no subject) - fastdoll, 2013-03-24 03:58 am (UTC)(Expand)

my_lovers_eyes

2013-03-23 06:02 pm (UTC) (Link)

I agree with you. Parking in an unlit part of the parking lot definitely seems not right, especially if it was empty and there were well-lit spots closer to the door.

amethystian

2013-03-23 06:04 pm (UTC) (Link)

Normally I wouldn't find this worrying, but at night... in an unlit area of the car park when there are disabled spots at the front of the store? That seems pretty bizarre.
During the day, when the car park is quite packed, I can see someone calling to request this. I assume, when it's late, the car park isn't as busy? If that's the case, then I would worry too. And if my manager forced me to do it, I'd ask to be accompanied by several members of staff. Certainly wouldn't drive the man's car! The fact that this happened at night makes it seem a heck of a lot more creepy

jessicamariek

2013-03-23 06:07 pm (UTC) (Link)

That sounds really, really sketchy. -.-

Instincts are there for a reason. I'd rather lose one person's business than put someone's safety at risk.

elbiesee

2013-03-23 06:08 pm (UTC) (Link)

Good on you for listening to your instincts. This sounded shady as hell - my skin is still crawling.

And I doubt the "business" he was offering was worth putting employees in potential jeopardy.

pbrim

2013-03-23 06:38 pm (UTC) (Link)

Very shady! As a person with intermittent mobility problems, he was pulling a scam on you. If he had problems so bad he can't make it from the car to the store without help, he would have his own mobility aid. A walker, a wheelchair, an ECV, something. You can't count on everyone else being your legs for you. What would he do at a restaurant or a convenience store? How does he get from his car into the doctor's office? For that matter, how did he get from his house or apartment to the car if he can't walk a few feet? If he were truly that mobility impaired, he would have parked as close to the door as possible as well -- you get to be real good at finding the close spots.

Trust me, he was trying to play on your sympathy and ignorance about mobility problems to get you into a vulnerable position. You did the right thing. I think you should also report the incident to the police. It won't help in this instance, but it could help build a pattern, and give them something to keep an eye out for.

nightshade1972

2013-03-23 07:50 pm (UTC) (Link)

Took the words right outta my mouth. If he's that "mobility impaired", you'd think he'd want to shop during the day, when he can see to get around better. You'd also think he'd want one of the handicapped spots in front of the store, not one of the outlying spaces on the edge of the lot. Scammer at best, predator at worst.

(no subject) - fluteaphrael, 2013-03-23 08:07 pm (UTC)(Expand)
(no subject) - nightshade1972, 2013-03-23 08:14 pm (UTC)(Expand)
(no subject) - fluteaphrael, 2013-03-23 08:07 pm (UTC)(Expand)
(no subject) - cairstiona, 2013-04-21 04:37 am (UTC)(Expand)
(no subject) - fluteaphrael, 2013-04-21 04:52 am (UTC)(Expand)
(no subject) - zianuray, 2013-03-23 08:42 pm (UTC)(Expand)
(no subject) - kittenmommy, 2013-03-24 02:28 am (UTC)(Expand)
(no subject) - pbrim, 2013-03-24 03:36 am (UTC)(Expand)
(no subject) - kittenmommy, 2013-03-24 03:46 am (UTC)(Expand)
(no subject) - poofy_whit, 2013-03-24 06:41 am (UTC)(Expand)
(no subject) - brigittefires, 2013-03-25 09:15 pm (UTC)(Expand)
(no subject) - surrey_sucks, 2013-03-24 05:52 pm (UTC)(Expand)

rainbowxgeek

2013-03-23 07:09 pm (UTC) (Link)

joining the chorus of you did the right thing.

Throwing out (again) a recommendation (to OP and all) to read The Gift of Fear, by Gavin de Becker. Handling situations like this, when your gut tells you something, is the premise. I have a kindle version I can lend out if anyone wants to read it and can't obtain it for some reason

fallconsmate

2013-03-23 07:22 pm (UTC) (Link)

one of the terrible after-effects of being abused in childhood is that the "belly voice" is no longer heard/trusted. the people who were SUPPOSED to always be there for you were the ones who abused you, or didn't believe/protect you when you told them.

so you end up either being too trusting because that gut instinct doesnt work well any longer, or you trust NO one. you want to get close to someone but you don't trust that they will be good to you, or you trust anyone who says the things that you need to hear and get hurt over and over. and it blows.

(no subject) - surrey_sucks, 2013-03-23 07:23 pm (UTC)(Expand)
(no subject) - nightshade1972, 2013-03-23 07:53 pm (UTC)(Expand)
(no subject) - julephenia, 2013-03-24 01:28 am (UTC)(Expand)
(no subject) - nightshade1972, 2013-03-24 02:19 am (UTC)(Expand)
(no subject) - failuresofine, 2013-03-23 10:25 pm (UTC)(Expand)
(no subject) - kittenmommy, 2013-03-24 02:30 am (UTC)(Expand)
(no subject) - nightshade1972, 2013-03-24 02:41 am (UTC)(Expand)
(no subject) - blacktigr, 2013-03-29 02:35 am (UTC)(Expand)
(no subject) - behindgrey_eyes, 2013-03-23 10:51 pm (UTC)(Expand)
(no subject) - keechakatt, 2013-03-24 12:26 am (UTC)(Expand)
(no subject) - a_new_haven, 2013-03-23 11:52 pm (UTC)(Expand)
(no subject) - nonnycat, 2013-03-24 03:38 am (UTC)(Expand)
(no subject) - brigittefires, 2013-03-25 09:19 pm (UTC)(Expand)
(no subject) - fallconsmate, 2013-03-25 09:23 pm (UTC)(Expand)
(no subject) - fastdoll, 2013-03-24 02:27 am (UTC)(Expand)
(no subject) - kittenmommy, 2013-03-24 02:29 am (UTC)(Expand)

slina_elvellon

2013-03-23 08:14 pm (UTC) (Link)

Ugh, I almost have to wonder if you're near me since my store had an issue with a creepy guy yesterday too. :( Glad you trusted your instincts on this one, I agree there were a lot of red flags going on there.

lit_wolf

2013-03-23 08:44 pm (UTC) (Link)

I'm with the others, glad you trusted your instincts to stay safe. This guy's logic was just too weird to be trusted. Don't let anyone tell otherwise, you did the right thing.

charuby

2013-03-23 08:51 pm (UTC) (Link)

Good on you for listening to your instincts. That is shady as fuck :/

noodledays

2013-03-23 09:52 pm (UTC) (Link)

no job (which doesn't require it) is worth risking your personal safety over. I think you did absolutely what you should have.

behindgrey_eyes

2013-03-23 10:49 pm (UTC) (Link)

Yeah, creep level 100! D:

lainiest

2013-03-23 11:03 pm (UTC) (Link)

Yeah, people who scream about how you're LOSING THEIR BUSINESS are never people whose business you want to begin with, if they even have any to offer.

nightshade1972

2013-03-24 02:25 am (UTC) (Link)

At every retail job I ever had, they would constantly pound it into our heads that "the customer is always right...if one angry customer goes away and tells ten of their friends, and they tell ten of their friends, etc...think of how much business we could lose if we don't bend over backwards and spit wooden nickels!" I've always had the opinion that if a single EB tells ten of their friends about their "bad experience", one of two things will happen. Either the EB's saner friends will give them a reality check, in which case we've lost nothing because the friends know the EB is the problem and not us. Or, the ten friends will be equally horrified, *their* ten friends will be equally horrified, etc...and we've just saved ourselves the headache of dealing with hundreds of EBs with unreasonable demands. Win/win!

(no subject) - lainiest, 2013-03-24 09:59 pm (UTC)(Expand)
(no subject) - hotclaws, 2013-03-24 08:07 am (UTC)(Expand)

stardancerx

2013-03-23 11:04 pm (UTC) (Link)

That is creepy as hell.

baranduyn

2013-03-23 11:08 pm (UTC) (Link)

You did the right thing. My husband is disabled. He will cruise that lot until the end of time until a handicapped spot opens up. They're always near the doors, not the other bleedin' end of the parking lot.

Come move my car for me? Uh hell to the no.

I'm sorry to say this is the scam Ted Bundy used to get victims. He'd mock up a cast on his arm and get girls to help him open his car door/carry a parcel to the car etc.

Never go to the car. Never.

nightshade1972

2013-03-24 02:28 am (UTC) (Link)

This. The scariest thing about Bundy is that at one point he was pulled over *with a dying victim in the passenger seat*, and he talked his way out of it by smooth-talking the cop into believing she was "asleep". Truly shocking.

sestree

2013-03-23 11:13 pm (UTC) (Link)

I might be incorrect, but I've found that many disabled persons don't necessarily ask for out of the ordinary and special help.

I know my husband would have bent over backwards NOT to have someone come into a dark parking lot. Then again his disability does not allow him to drive - and no he won't use the carts either.

Pride takes many forms.

fluffydragon

2013-03-24 12:41 am (UTC) (Link)

Probably not needed at this point, but consider me on the "you did the right thing" bandwagon.


keechakatt

2013-03-24 12:52 am (UTC) (Link)

To everyone, customer, employee. Complain to management, and corporate until dark parking lots are fixed.

I work for a Facilities Maintanence company. Use these buzzwords. Safety hazzard, customer safety, liability. No store or property manager wants to get sued over a mugging. Sometimes it's just a matter if the time change, and the timers need adjustment, sensors need replacement. Lamps and ballasts go bad. It could be their EMS company needs to be notified and the computer will get it synched properly.

Either way used the buzzwords. No one should have to work or shop in a location with a dark parking lot.

hotclaws

2013-03-24 08:09 am (UTC) (Link)

good idea

somniumdraconae

2013-03-24 01:28 am (UTC) (Link)

I absolutely think you did the right thing, being careful. You shouldn't put your personal safety at risk bending over backwards for a customer (especially one who is just going to be an asshole anyway).

But I do want to point out that this person may not have had a handicap parking tag. I for example do not have one. I have rheumatoid arthritis that is most of the time under pretty good control, and I get around without any walking aids. Most of the time. Buuuut when the weather gets bad, or just sometimes for no reason at all, my hip gets so swollen I can barely walk. And with no tag, parked twenty rows out? I really might need help getting into the store. I've luckily never been in a situation where I was forced to shop for something in that condition - no need has ever been that dire that it couldn't wait for another day. But I'd also be considerate and try to park somewhere well lit if it did happen. So, this dude still has something creepy about him.

kittenmommy

2013-03-24 02:24 am (UTC) (Link)


OMG. There are so many red flags in there that I can't even. D:

I'm so glad you took care of yourself (and your co-worker)!

china_kitty

2013-03-24 02:36 am (UTC) (Link)

I am echoing others that you did the right thing by trusting your instincts. There's no reason to do so if you feel unsafe about a situation like this.

polkadotrose

2013-03-24 02:50 am (UTC) (Link)

Echo echo echo... Your safety > a customer's unreasonable expectations, period. As you said there were handicapped spots right up front he could have parked in. I would have told him I could help him if he could park in a safer part of the parking lot and left it at that. And no, I would never drive a customer's car - liability, liability, liability. You made the right decision and handled it best you could given the circumstance.