So last night at red retail store our GM was missing (he was pretty sick think he spent most of the night in the bathroom tbh) guest services got a call from a man asking if we could please bring out a motorized cart for him because he couldn't make it into the store. Our GS girl told him okay and she asked if I would go out with her since it was night and she didn't want to go out alone.
We go out and our parking lot was pretty dead (maybe 20 cars at most) and we didn't see him so we walk a little further into the lot and there all by himself in an unlit part of the parking lot is the man. That sent my red flags up a little. We asked him if he could please go to the sidewalk and we would bring it out. He refused saying "in the past you brought it out and so does the store next door". Our store has lots of rules about the parking lot because we don't actually own it. I told him again I was sorry if someone else did it before they were breaking the rules. He starts yelling about how we don't want his business. Well at this point what could we do? We apologized again and walked back in (the conversation was getting heated) our store has quite a few handicapped parking spots close to the store he could have used.
About 5 minutes later he called back asking for the GS girl he asked her if we could meet him in front of the store help him in and then one of us could park his car. She again told him no. No one at our store wants to park his car what if something would have happened? Cue more screams of we don't want his business.
I am willing to help anyone that asks but when I feel my personal safety is in question I have to draw the line. I felt bad about it but the whole thing was shady from the jump
- Not sure how I feel about this