I had just run out of £5 notes. I had a load of £1 coins in my till though so I was handing those out rather than asking the supervisor for more fives. We were short staffed and all busy and it’s not hard to build up notes. The first few customers didn’t have a problem with me handing out a lot of £1 coins in their change. Why would they? It’s still money and even if they gave me a tenner, it’d only be 9 coins. If it was all pennies and small change then yeah, that’d be bad, but not £1 coins surely?
This one man though? He got so mad at me I had a panic attack and had to get away from the till area to have a breather.
It all went smoothly until I apologised for all the coins and handed them to him.
Him: What am I meant to do with all these? Give me a £5 note please.
Me: I don’t have any fives in my till, sorry.
Him: Yes you do, I saw them. (How? He couldn’t see the inside of my till drawer from where he was standing). Give me a £5 note.
Me: I can’t. I don’t have any.
He laughed in an ‘Are you serious?’ kind of way.
Him: This is stupid. If you’re going to be awkward then give me my bloody note back. (He paid with a tenner and now he wanted it back. And *I* was the one being awkward? *I* wasn’t the one arguing with a cashier because of some change.)
Me: I’m sorry, but I’m not allowed to swap money over.
Him: WHAT? Just give me my money back!
Me: I can’t. There’s nothing I can do.
Him: Give it back! I’m not walking around with all these coins!
Me: Sorry, I can’t. Next please.
I served my next customer but the angry customer was yelling at me to open the till drawer up and give him his tenner back. I ignored him and served yet another customer.
Him: Don’t ignore me!
I ignored him because I’d already told him the deal and that there wasn’t anything I could do. I had other customers to serve.
Him: Don’t ignore me!!!
I turned to him and told him once again that there’s nothing I can do.
Him: Get your manager!
I didn’t have time to reply before he said again:
Him: Get your manager!
He then demanded to see him yet again. I was starting to believe he liked the sound of his own voice. And for fucks sake, generally speaking, if you want me to do something/get someone, at least have the common decency to give me a chance to do it.
I called my manager since he was just around the corner but it was busy and it took him a while to get there. And even though I’d already called my manager over, the angry customer actually had the gall to lean over my till and yell through gritted teeth, “I said. Get. Your. Manager.”
“He’s on his way!” I said back.
I was shaking beyond belief at this point, partly because I hate confrontation and partly because my nerves don’t take kindly to having an aggressive man lean over my till and shout in my face through gritted teeth. I knew a panic attack was coming and that made me feel worse just knowing. My manager was just coming to the tills when the angry man piped up:
Him: It’s like the blind leading the blind in this place!
My manager took over and the angry guy was telling him that I was being rude to him and why does he have incompetent and aggressive people on the tills? Take a look in the mirror dude, and then tell me again who the rude and aggressive person is. He said the shop is a joke, cashiers like me will end up closing the shop because people will go elsewhere. My manager, unfortunately, kept his mouth closed, and didn’t defend me. Maybe it was a good thing though. I don’t think this guy would listen to reason!
Then, because I was with another customer and I couldn’t open my till he got angry at my manager and demanded that he make me open my till up right now. My manager spoke up then and firmly told him that I was with another customer and that he’d have to wait. The man’s face was like thunder but thankfully he didn’t say another word. But what was done was done. I was in full panic attack mode, finished serving my next customer and said to my boss,
“That’s it. I’ve had enough. I’m going home.”
I ran off crying, went upstairs bawling my eyes out, flung my box-cutter and name badge onto the floor, grabbed my bag and coat and went to leave. A supervisor followed me and said, “You don’t want to do this. He’s not worth it. And you could get sacked for walking from your job. Come on.”
I never listened and went to walk again, but she finally got through to me and we sat in the canteen and had a drink and a rant about annoying customers and then I felt a lot better.
A woman and a young girl around six came to my till. The woman’s transaction came to £7 altogether. She had five regular items and three items that were on an offer: 3 for £2. As soon as I read the total out to her she questioned it.
Her: Why is it £7? It should be 6!
Me: Sorry, I might have scanned something twice by accident.
She huffed and rolled her eyes. I checked the total on the receipt and read it out to her.
Her: See? I told you it should be 6!
Me: It comes to £7 altogether. These are three for £2.
Her: Yes, and? It should still come to £6.
She angrily started to get everything out of the bag and counted the items to me. I don’t know how she did it, but she managed to get it to come to £6 even though she’d counted it all out loud. I also counted it and yes, it came to £7.
Her: You counted it wrong. I want you to refund me my £1 please.
Me: I can’t. The total came to £7.
Her: No it didn’t!
I really didn’t know what else to do so I counted the items again just to re-check. Yes. It was £7 and not £6. I pointed it out to her yet again. This time though she was listening to her young daughter who, I assumed, had asked her mum why she was so angry.
Her: I’m not angry at you sweetheart, I’m angry at her! She won’t shut up even though she’s in the wrong!
Me: I’m sorry!
I looked at her quite shocked. She looked at me back and then had the gall to say:
“I wasn’t even talking about you anyway!”
Oh? Is that so? Well I can’t see any other ‘Her’ around here, can you?
She then left the shop, but not before saying, “We’ll take our business to the other store in future!” to her young daughter.
She also glared daggers at my supervisor as she left, and also glared daggers at me while she was walking up the street. My supervisor knew just from the look she gave her that something was wrong and asked what it was all about.
I just don’t get some people though. I really don’t!
This is a witnessed suck.
It was the night before Mother’s Day. Me and my family went out to eat a restaurant. Naturally, it was packed. There was a wait of about half an hour for our meals to come. That was reasonable given the amount of people that were there. It all went really smoothly until a man and a woman came and sat by a table nearby. The man was pleasant, but the woman was very rude right from the get-go, demanding her food and drinks rather than asking for them.
Now, at this place, you can get free unlimited salads with your meal, as well as refillable drinks (certain drinks like Cola and Lemonade). The woman demanded a drink, it came. She took one sip, pulled a face and called the waitress over. She was yelling at her, saying the drink was awful and that it was flat, and she wanted a refund. The waitress was apologising to her but the woman was STILL rude and yelling and then demanded a Cola. What do you know, it’s refillable so she can get as many as she likes! I’m thinking she got her refund too so it would be entirely free.
Then she called the waitress over about ten minutes after the food had been ordered and yelled that the wait was too long. LOL. Really? Then, when her meal came, she didn’t even TRY the damned thing. She called the waitress over again and yelled some more. It was cold, apparently. Weird, that, considering she never even tasted it! LOL! She demanded a full refund. The woman then kept going up to the salad bar and refilling her bowl. She got up about four times to refill it. And most likely she got it all for free! Being horrible seems to get you a lot more than being nice does, unfortunately, but I could never do it. I’d feel so bad. I’d rather be nice, thanks.
My grandma was furious with that woman though. She said that she’d ruined the meal for her and that it ‘choked’ her. She said that being rude and demanding is bad enough but she shouldn’t ruin it for all the other people that are eating too. We were all so bloody angry.
We were lucky though. The poor family that were sitting a few tables behind us got the full extent of that woman’s rant because she shot off her own table and stood at theirs, shouting about the bad service and that her meal was awful (yes, the one she didn’t even taste!), as they were eating their own meals. There were no social cues anywhere to suggest they were even related. The family just kind of looked at her and nodded and uncomfortably tried to eat their own meals. I was wondering if she’d come over to us too, but I shot her a dirty glance that I think must have read as ‘Don’t you fucking DARE’ so she sat down and continued to give me looks for the rest of the evening.
We all agreed afterwards that the woman made an absolute prat of herself, and that it must have been a regular occurrence for her, because the husband just sat there and enjoyed his meal. He more or less ignored her the whole time, in fact. Although I do wish he’d called her out on her behaviour too!
A woman came to my till on her phone. She was talking really loudly and not focused on me at all. She didn’t look at me, just threw her stuff on my counter with her free arm. I asked her if she needed a bag and she ignored me, so I asked again. Ignored. I asked her a third time and finally got her attention.
Her: Well of course I do! I’m not going to carry all this in my bloody hands!
But that’s not the worst of it. The worst of it is that she then started to tell her friend over the phone how stupid I was.
“I’m at *discount store* and the cashier just asked me if I needed a bag when I’ve got loads of stuff! How stupid is that?!”
Her friend was obviously talking about me too because then the woman at my counter said:
“Tell me about it! My daughter’s got more common sense than she has!”
I scanned her stuff through in silence, but I gave her a look that said “I’m standing RIGHT here and I don’t approve of you insulting me over the phone to your friend.”
She saw the look of disapproval and then said:
Her: She’s giving me evils! How rude! She obviously can’t take a joke.
Oh, all this was a joke? Oh, I’m so sorry for not splitting my sides with laughter at your little joke. But last I heard, talking on your phone and ignoring the cashier is rude, but insulting said cashier over the phone to your friend is even ruder and definitely NOT a fucking joke.
I get this sort of response a lot (Do you need a bag? is sometimes met with hostility and rudeness, as if I either asked a stupid question or an insulting one, when really it is neither. I’m just asking if you need a bag for your convenience, and because it’s my job. Not because I’m stupid or rude or lacking in common sense.) but this customer suck really took the piss.
Luckily I managed to let it go over my head.
Short but funny WTF
Me: Because you’ve spent over £5 you can get a free calendar.
Customer: How much is it?
Me: It’s free.
- Sucks aplenty!