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charuby charuby wrote in customers_suck
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Sucks aplenty!
Suck 1)

I had just run out of £5 notes. I had a load of £1 coins in my till though so I was handing those out rather than asking the supervisor for more fives. We were short staffed and all busy and it’s not hard to build up notes. The first few customers didn’t have a problem with me handing out a lot of £1 coins in their change. Why would they? It’s still money and even if they gave me a tenner, it’d only be 9 coins. If it was all pennies and small change then yeah, that’d be bad, but not £1 coins surely?

This one man though? He got so mad at me I had a panic attack and had to get away from the till area to have a breather.

It all went smoothly until I apologised for all the coins and handed them to him.

Him: What am I meant to do with all these? Give me a £5 note please.

Me: I don’t have any fives in my till, sorry.

Him: Yes you do, I saw them. (How? He couldn’t see the inside of my till drawer from where he was standing). Give me a £5 note.

Me: I can’t. I don’t have any.

He laughed in an ‘Are you serious?’ kind of way.

Him: This is stupid. If you’re going to be awkward then give me my bloody note back. (He paid with a tenner and now he wanted it back. And *I* was the one being awkward? *I* wasn’t the one arguing with a cashier because of some change.)

Me: I’m sorry, but I’m not allowed to swap money over.

Him: WHAT? Just give me my money back!

Me: I can’t. There’s nothing I can do.

Him: Give it back! I’m not walking around with all these coins!

Me: Sorry, I can’t. Next please.

I served my next customer but the angry customer was yelling at me to open the till drawer up and give him his tenner back. I ignored him and served yet another customer.

Him: Don’t ignore me!

I ignored him because I’d already told him the deal and that there wasn’t anything I could do. I had other customers to serve.

Him: Don’t ignore me!!!

I turned to him and told him once again that there’s nothing I can do.

Him: Get your manager!

I didn’t have time to reply before he said again:

Him: Get your manager!

He then demanded to see him yet again. I was starting to believe he liked the sound of his own voice. And for fucks sake, generally speaking, if you want me to do something/get someone, at least have the common decency to give me a chance to do it.

Me: Okay.

I called my manager since he was just around the corner but it was busy and it took him a while to get there. And even though I’d already called my manager over, the angry customer actually had the gall to lean over my till and yell through gritted teeth, “I said. Get. Your. Manager.”

“He’s on his way!” I said back.

I was shaking beyond belief at this point, partly because I hate confrontation and partly because my nerves don’t take kindly to having an aggressive man lean over my till and shout in my face through gritted teeth. I knew a panic attack was coming and that made me feel worse just knowing. My manager was just coming to the tills when the angry man piped up:

Him: It’s like the blind leading the blind in this place!

My manager took over and the angry guy was telling him that I was being rude to him and why does he have incompetent and aggressive people on the tills? Take a look in the mirror dude, and then tell me again who the rude and aggressive person is. He said the shop is a joke, cashiers like me will end up closing the shop because people will go elsewhere. My manager, unfortunately, kept his mouth closed, and didn’t defend me. Maybe it was a good thing though. I don’t think this guy would listen to reason!

Then, because I was with another customer and I couldn’t open my till he got angry at my manager and demanded that he make me open my till up right now. My manager spoke up then and firmly told him that I was with another customer and that he’d have to wait. The man’s face was like thunder but thankfully he didn’t say another word. But what was done was done. I was in full panic attack mode, finished serving my next customer and said to my boss,

“That’s it. I’ve had enough. I’m going home.”

I ran off crying, went upstairs bawling my eyes out, flung my box-cutter and name badge onto the floor, grabbed my bag and coat and went to leave. A supervisor followed me and said, “You don’t want to do this. He’s not worth it. And you could get sacked for walking from your job. Come on.”

I never listened and went to walk again, but she finally got through to me and we sat in the canteen and had a drink and a rant about annoying customers and then I felt a lot better.

Suck 2)

A woman and a young girl around six came to my till. The woman’s transaction came to £7 altogether. She had five regular items and three items that were on an offer: 3 for £2. As soon as I read the total out to her she questioned it.

Her: Why is it £7? It should be 6!

Me: Sorry, I might have scanned something twice by accident.

She huffed and rolled her eyes. I checked the total on the receipt and read it out to her.

Her: See? I told you it should be 6!

Me: It comes to £7 altogether. These are three for £2.

Her: Yes, and? It should still come to £6.

She angrily started to get everything out of the bag and counted the items to me. I don’t know how she did it, but she managed to get it to come to £6 even though she’d counted it all out loud. I also counted it and yes, it came to £7.

Her: You counted it wrong. I want you to refund me my £1 please.

Me: I can’t. The total came to £7.

Her: No it didn’t!

I really didn’t know what else to do so I counted the items again just to re-check. Yes. It was £7 and not £6. I pointed it out to her yet again. This time though she was listening to her young daughter who, I assumed, had asked her mum why she was so angry.

Her: I’m not angry at you sweetheart, I’m angry at her! She won’t shut up even though she’s in the wrong!

Me: I’m sorry!

I looked at her quite shocked. She looked at me back and then had the gall to say:

“I wasn’t even talking about you anyway!”

Oh? Is that so? Well I can’t see any other ‘Her’ around here, can you?

She then left the shop, but not before saying, “We’ll take our business to the other store in future!” to her young daughter.

She also glared daggers at my supervisor as she left, and also glared daggers at me while she was walking up the street. My supervisor knew just from the look she gave her that something was wrong and asked what it was all about.

I just don’t get some people though. I really don’t!

Suck 3)

This is a witnessed suck.

It was the night before Mother’s Day. Me and my family went out to eat a restaurant. Naturally, it was packed. There was a wait of about half an hour for our meals to come. That was reasonable given the amount of people that were there. It all went really smoothly until a man and a woman came and sat by a table nearby. The man was pleasant, but the woman was very rude right from the get-go, demanding her food and drinks rather than asking for them.

Now, at this place, you can get free unlimited salads with your meal, as well as refillable drinks (certain drinks like Cola and Lemonade). The woman demanded a drink, it came. She took one sip, pulled a face and called the waitress over. She was yelling at her, saying the drink was awful and that it was flat, and she wanted a refund. The waitress was apologising to her but the woman was STILL rude and yelling and then demanded a Cola. What do you know, it’s refillable so she can get as many as she likes! I’m thinking she got her refund too so it would be entirely free.

Then she called the waitress over about ten minutes after the food had been ordered and yelled that the wait was too long. LOL. Really? Then, when her meal came, she didn’t even TRY the damned thing. She called the waitress over again and yelled some more. It was cold, apparently. Weird, that, considering she never even tasted it! LOL! She demanded a full refund. The woman then kept going up to the salad bar and refilling her bowl. She got up about four times to refill it. And most likely she got it all for free! Being horrible seems to get you a lot more than being nice does, unfortunately, but I could never do it. I’d feel so bad. I’d rather be nice, thanks.

My grandma was furious with that woman though. She said that she’d ruined the meal for her and that it ‘choked’ her. She said that being rude and demanding is bad enough but she shouldn’t ruin it for all the other people that are eating too. We were all so bloody angry.

We were lucky though. The poor family that were sitting a few tables behind us got the full extent of that woman’s rant because she shot off her own table and stood at theirs, shouting about the bad service and that her meal was awful (yes, the one she didn’t even taste!), as they were eating their own meals. There were no social cues anywhere to suggest they were even related. The family just kind of looked at her and nodded and uncomfortably tried to eat their own meals. I was wondering if she’d come over to us too, but I shot her a dirty glance that I think must have read as ‘Don’t you fucking DARE’ so she sat down and continued to give me looks for the rest of the evening.

We all agreed afterwards that the woman made an absolute prat of herself, and that it must have been a regular occurrence for her, because the husband just sat there and enjoyed his meal. He more or less ignored her the whole time, in fact. Although I do wish he’d called her out on her behaviour too!

Suck 4)

A woman came to my till on her phone. She was talking really loudly and not focused on me at all. She didn’t look at me, just threw her stuff on my counter with her free arm. I asked her if she needed a bag and she ignored me, so I asked again. Ignored. I asked her a third time and finally got her attention.

Her: Well of course I do! I’m not going to carry all this in my bloody hands!

But that’s not the worst of it. The worst of it is that she then started to tell her friend over the phone how stupid I was.

“I’m at *discount store* and the cashier just asked me if I needed a bag when I’ve got loads of stuff! How stupid is that?!”

Her friend was obviously talking about me too because then the woman at my counter said:

“Tell me about it! My daughter’s got more common sense than she has!”

I scanned her stuff through in silence, but I gave her a look that said “I’m standing RIGHT here and I don’t approve of you insulting me over the phone to your friend.”

She saw the look of disapproval and then said:

Her: She’s giving me evils! How rude! She obviously can’t take a joke.

Oh, all this was a joke? Oh, I’m so sorry for not splitting my sides with laughter at your little joke. But last I heard, talking on your phone and ignoring the cashier is rude, but insulting said cashier over the phone to your friend is even ruder and definitely NOT a fucking joke.

I get this sort of response a lot (Do you need a bag? is sometimes met with hostility and rudeness, as if I either asked a stupid question or an insulting one, when really it is neither. I’m just asking if you need a bag for your convenience, and because it’s my job. Not because I’m stupid or rude or lacking in common sense.) but this customer suck really took the piss.

Luckily I managed to let it go over my head.

Short but funny WTF

Me: Because you’ve spent over £5 you can get a free calendar.

Customer: How much is it?

Me: It’s free.

ladyelysium

2013-03-16 02:38 pm (UTC) (Link)

I understand the first guy was an utter cock, but by ignoring him you made the situation so much worse. Next time offer to get your manager instead of ignoring the (irate) customer and then waiting for them to demand to see your manager.

Sorry to hear your meal was ruined by that awful woman, that bites :(

hotclaws

2013-03-16 03:03 pm (UTC) (Link)

I would have ignored him too.Pound coins are legal tender ,you can't demand what change you fancy in his country.

(no subject) - nabradia, 2013-03-16 06:44 pm (UTC)(Expand)
(no subject) - ladyelysium, 2013-03-16 06:46 pm (UTC)(Expand)
(no subject) - charuby, 2013-03-16 07:10 pm (UTC)(Expand)
(no subject) - spamwarrior, 2013-03-16 10:38 pm (UTC)(Expand)
(no subject) - ladyelysium, 2013-03-16 11:38 pm (UTC)(Expand)
(no subject) - coanteen, 2013-03-17 01:51 am (UTC)(Expand)

charuby

2013-03-16 03:11 pm (UTC) (Link)

I was serving my next customer and I didn't want to be rude to her, a nice customer, just to pamper to the needs of him. I had dealt with him, told him there was nothing I could do and served the next in line. I hate this job though, because there's always another solution to make things calmer. One day I will learn what the perfect solution is!


(no subject) - 67, 2013-03-16 03:31 pm (UTC)(Expand)
(no subject) - ladyelysium, 2013-03-16 06:48 pm (UTC)(Expand)
(no subject) - amethystian, 2013-03-16 06:51 pm (UTC)(Expand)

l_o_lostshadows

2013-03-16 02:39 pm (UTC) (Link)

Your manager was probably trying to defuse the angry guy by just letting him rant. Interrupting people like that to point out they're wrong is more likely to just escalate the situation.

charuby

2013-03-16 03:13 pm (UTC) (Link)

Yeah, sometimes you have to just let them rant. I was a bit miffed at first because he didn't defend me but I think he did the right thing in the end. The guy was really aggressive to the point where I thought he might lash out if he got even more irate.

tangldupinplaid

2013-03-16 03:48 pm (UTC) (Link)

I agree. knowing the customers that the op tends to get, if she stopped and waited with the first angry guy, she would probably have the whole queue screamig at her :/


yasonablack

2013-03-16 03:55 pm (UTC) (Link)

This. I had a whole line of customers upset with me at 6AM in the morning once because I was trying to figure out how to deal with a coupon scammer without having any actual managers on and no help whatsoever. One angry person over a whole line of angry people is probably better.

charuby

2013-03-16 04:00 pm (UTC) (Link)

Yep. I work in an area where the townspeople aren't known for being pleasant. You might have heard people use the stereotype that people in New York are rude. Well those people have never set foot in THIS town!

(no subject) - lainiest, 2013-03-16 06:10 pm (UTC)(Expand)
(no subject) - rainbowxgeek, 2013-03-16 08:12 pm (UTC)(Expand)
(no subject) - crumplelush, 2013-03-17 09:00 am (UTC)(Expand)
(no subject) - charuby, 2013-03-18 11:49 am (UTC)(Expand)
(no subject) - alorarose, 2013-03-16 10:44 pm (UTC)(Expand)

musosuru

2013-03-16 06:27 pm (UTC) (Link)

I have many people ignore me when me or react sarcastically when I ask for bags. I have to explain to them that many people say no because they don't want to pay 5 cents. Or they may have their bags in the car, or prefer throwing everything in their trunk. There are all kinds. It';s not a guarantee that you need bags. That's why if I see someone with bags I ask 'do you need any EXTRA bags'. I still get sarcasm but I respond with a light, cherry 'you'd be surprised! I once had someone ask me for 100 bags! They use them instead of garbage bags, whatever, etc.' You still get 'those' kind of people, but sometimes they are nicer.

nabradia

2013-03-16 06:48 pm (UTC) (Link)

Agree with this, too. We have to ask people if they want a bag as per policy. Some people'll have five bags on them and still want one for a tiny item (which they'll then ... ball up, item inside, and shove in one of their other bags, even when I've asked them if they need one B|) and others, who're buying a big ol' pair of steel toecapped boots will say "No thanks, I have one!" and pull a re-usable one out of their pocket/handbag/manbag/satchel/BRA/idk.

You just never know.

(no subject) - musosuru, 2013-03-16 07:31 pm (UTC)(Expand)
(no subject) - nabradia, 2013-03-16 09:36 pm (UTC)(Expand)
(no subject) - musosuru, 2013-03-16 10:59 pm (UTC)(Expand)
(no subject) - corusca, 2013-03-17 05:11 am (UTC)(Expand)

mildserendipity

2013-03-16 07:19 pm (UTC) (Link)

Do you get the sarcastic "no I thought I'd take up juggling" response, or is that just a local thing?

(no subject) - musosuru, 2013-03-16 07:29 pm (UTC)(Expand)
(no subject) - mildserendipity, 2013-03-16 07:35 pm (UTC)(Expand)
(no subject) - musosuru, 2013-03-16 11:03 pm (UTC)(Expand)
(no subject) - charuby, 2013-03-17 01:32 pm (UTC)(Expand)

breelligerent

2013-03-16 07:18 pm (UTC) (Link)

A tip I learned working on the register: don't say you "can't" do something. People freak out because you obviously can, in that the laws of physics aren't stopping you. Instead, try saying something like "It is store/company policy not to return money once it has been secured in the till. I can call a manager if you'd like to discuss the policy with them." It shuts down hysterical freak-outs pretty quick.

noodledays

2013-03-16 07:34 pm (UTC) (Link)

this is a good idea - I've noticed some stubborn jackasses folks will go out their way to take offense to the word "can't".

(no subject) - keechakatt, 2013-03-17 02:10 am (UTC)(Expand)

nightshade1972

2013-03-16 09:59 pm (UTC) (Link)

Unfortunately that doesn't always work. When you have an EB with a giant chip on their shoulder already, before they ever entered your store, talking about "store policy" usually elicits comments like "Don't give me that bullshit! I know you're lying! I know you could pull wooden nickels out of your ass if you really *wanted* to, you've just decided not to help *me*!" So you call a manager over to explain the correct store policy regarding the matter...only to have the manager cave and give the EB what they want because "the customer is always right", even when they're completely wrong. For customers like that, "can't" vs "store policy" is just pointless semantics, especially if the manager decides to cave to the EB instead of adhering to the policy.

(no subject) - breelligerent, 2013-03-17 02:39 am (UTC)(Expand)
(no subject) - charuby, 2013-03-17 01:29 pm (UTC)(Expand)

ragecake

2013-03-16 07:53 pm (UTC) (Link)

Urgh, that first man sounds like a right pain in the ass. =(

And I know the place where you had your meal ruined for you, Some of the nastiest people go there I swear it.

rainbowxgeek

2013-03-16 08:19 pm (UTC) (Link)

Re #1, some people are odd about coins. I took a taxi home from the market and had to pay half the $5 fare in quarters. The driver got all pissy with me about that.

I pointed out that it spends the same. I also didn't end up tipping him since he clearly didn't want more change.

nightshade1972

2013-03-16 10:00 pm (UTC) (Link)

"I also didn't end up tipping him since he clearly didn't want more change."

:-D

(no subject) - keechakatt, 2013-03-18 04:57 am (UTC)(Expand)
(no subject) - nightshade1972, 2013-03-18 04:59 am (UTC)(Expand)

laura_anne

2013-03-16 10:49 pm (UTC) (Link)

Man, I should shop at your store! I love getting pound coins (feeds my meter) and I always like being asked if I want a bag, sometimes I do, sometimes I don´t.

keechakatt

2013-03-17 02:13 am (UTC) (Link)

Coins all spend the same. Lol. Now if I get many dollar bills I just tell my husband I got them from my night job at the strip club. That gets a big smile.

nike_victory

2013-03-16 11:24 pm (UTC) (Link)

Being horrible seems to get you a lot more than being nice does, unfortunately.

Actually, I've gotten lots of stuff for free just by being nice - drinks, desserts, fresh honey, flowers, liquor, etc. I actually feel kind of guilty about it, to the point where this one lady asked why I wouldn't take the free drinks she kept offering and I explained I was afraid I'd get her in trouble because she was giving me something that normally costs a couple of dollars for free. She insisted she wouldn't and gave it to me anyway. I've never wanted to facepalm so much in the face of good customer service.

keechakatt

2013-03-17 07:07 am (UTC) (Link)

I get alot of free stuff too, just by being nice. Mistakes get made sometimes, and I don't throw a fit.

cassandraterra

2013-03-17 12:03 pm (UTC) (Link)

When I worked at a grocery store we had a customer service desk. Do you have one? I would have sent him over there to get his changer. All this over one fiver?!

I also think you should have called for a supervisor/manager after he started getting aggressive and loud. Not that what you did was wrong by any means, just to save yourself the pain and aggravation. He was an arsehole. I am sure another shop or bank would have exchanged the coins. I mean yes they do weigh you down a bit but OMG over reaction man! </p>

I hate people like that bag lady. We are not asking you these questions for our health! The stupid. It burns.

Hugs. I am glad you didn't walk out.


charuby

2013-03-17 01:55 pm (UTC) (Link)

Sadly, we don't have a customer service desk. It would be so much better if we did. But knowing my luck I'd be the one stuck on there and end up getting all the angry customers!

Thank you :)

lost_garnet

2013-03-18 12:26 am (UTC) (Link)

I've been the customer in the calendar situation. >__> Only I thought they were handing me someone else's bag by mistake even though I was the only customer in that line. They didn't first explain the calendar though, just handed it to me in a pretty bag. XD

cmccrzy

2013-03-21 11:48 pm (UTC) (Link)

We actually had a rule at the grocery store I worked at that we only got new change if we were truly running out (since it takes time away from running the register for you to get it, or it means you have to call one of the supervisors over to get it for you). They wanted us to use what change was in the till, unless a customer was adamant.

I can so relate to you with the phone conversation. I remember several occasions were customers were talking on their phones while I rang them up. We were actually instructed on this in training. We're supposed to be very polite - if they're on the phone, you can skip the "Hi, how are you, did you find everything you were looking for?" until you're done ringing things up. If they continue to stay on the phone at that point (or if it's crowded and you need to keep things moving), you can politely interrupt them by waving at them to get their attention or gently tapping them on the shoulder. Sometimes I felt mixed about this - if I was rushed, I liked not having to hold up a conversation or having a customer stare at me as I work.

On the other hand, you have people like the person you brought up, who are just obnoxious. I remember one customer during a busy day would not hang up when I was done, had rung up their total, and was waiting for them to pay. I smiled, tried to get their attention, and finally tapped them on the shoulder (it's amazing how easy it is for a person standing less than a foot away from you, staring straight at you, to completely miss when you've finished bagging, have stopped moving, and are waiting for them to do the cash part of the transaction). They were startled and glared at me. They said something like "Just give me a minute", and went on talking. It was really a busy day and I had to move on, so I interrupted, loudly (which we are also allowed to do, given the circumstances; we need to be heard over the conversation), "I'm sorry, but I have other customers I need to get to. You're already finished, so if you pay, you can go and continue your conversation later. It's quieter outside, too, so you'll be able to hear them better."

They spoke for a few more moments, hung up, glared, used their card, and glared as they walked out.

This was in sight of my next two customers. They were both staring angrily at the phone person during the whole episode. They smiled brightly at me after the person went away, and when I finished ringing up the person after the phone person, the new customer patted me on the shoulder and the other one shook her head. There are nice people out there. And stupid ones.