Scar, Ron, Harry Potter
yukishiido yukishiido wrote in customers_suck
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more sucks from behind the Green Apron

Sir, I'm sorry, our store was allowed to enact a customers-only policy on water cups. no, threatening to sue will not get you one. (I want to kick whoever started the rumor that it's illegal to refuse water in the Grand Canyon State. there's a fountain two minutes away on foot, and it's mid March, not summer.)


Sir, I'm sorry you've had to wait a full minute for me to get to you because I was legitimately trying to answer a customer's question about a new promotion we are doing.demanding why it's taking so long while I'm clearly talking to said customer doesn't endear me to you.


Miss, mixing the white mocha with a spoon is against health code. I almost yelled at my co-worker for it, and would have if he would actually listen to me.I've told other customers the same thing in the last month, so please please please stop asking.


2013-03-08 02:20 am (UTC) (Link)

"Mixing the white mocha with a spoon is against health code". Clearly I don't know my way around coffee, so, umm...why? Not being snarky, I'm honestly curious.




2013-03-08 02:44 am (UTC) (Link)

Mixing drinks with a spoon could cause cross-contamination unless it's sanitized or kept under cold, running water. The latter is against Green Apron standards for whatever reason, soooo. I dislike being asked to break health code. and also that one coworker does and gets mad at me for calling him out, but.


2013-03-08 02:45 am (UTC) (Link)

*Nod* Gotcha. Thanks again!



2013-03-08 03:04 am (UTC) (Link)

Up here I've seen stores in your chain keep a small sink for such spoons before, I wonder why yours won't.

Also, every time I see you post about it, I shake my head. Not because I think it's bad_service or anything, but because it makes me go "But otherwise the white mocha stuff doesn't get mixed in properly and does weird things. D;" but I'm one of those people who requires their coffee to be very well stirred.


2013-03-08 03:50 am (UTC) (Link)

From what I've read, it's one of those things that varies by county and state.

Some places allow it as long as it's part of what I think of as an ever-flow rinse sink -- one of those little utensil sinks that always has clean, clear water flowing into and out of it. A fro-yo place I worked at had one for the scoops. (I'm sure that drives up the water bill.)

Some places don't allow it even with that precaution in place.

And I think a dwindling few places still allow it even if you basically just have a plastic container full of sanitized water that gets changed out every x number of hours, with a clean utensil used when the customer presents cross contamination as an issue.

But it's definitely something I've seen vary by health codes, which vary by county where I'm from.


2013-03-08 04:03 am (UTC) (Link)

It's not a health code issue here; it's Green Apron standards.


2013-03-08 06:34 pm (UTC) (Link)

That's funny. I was at a GA and the barista mixed my husband's mocha with a spoon. I told him about your previous posts.


2013-03-08 07:37 pm (UTC) (Link)

I'll have to see if I can find the rulebook itself, because this is ridiculous. From what I've been told, we're not allowed to mix with spoons (because cross-contamination, and supposedly we can't use plastic ones either?), but we also can't keep the spoons in the sink made for them because it's against GA standards. I'll try and see if I can look it up next time I have time at work.


2013-03-08 07:47 pm (UTC) (Link)

It is probably just one of those things that some stores do regardless of company policy. They have the little running sink set up and probably justdo because it is not against health code here and makes their lives easier.


2013-03-08 07:49 pm (UTC) (Link)

Honestly, I didn't even bother telling this woman it was against health code, because by the time I turned to make it, my coworker already had a spoon in the cup and everything. Last time I told a customer it was against code she got really irritated, too: "Well, if I'm paying EIGHT dollars for a drink, I'll have it made the way I want it!"


2013-03-09 12:32 am (UTC) (Link)

Well, for $8, I hope she at least gets one of those frequent-customer punchcards.


2013-03-09 12:33 am (UTC) (Link)

She wasn't spending eight dollars at that particular time, and GA doesn't have frequent-customer things unless you sign up online. We're perfectly happy to make her drink how she wants it... provided she doesn't want us to break health code.


2013-03-08 08:00 pm (UTC) (Link)

I thought cross contamination was a problem for people with allergies? I know that if I am not allergic to caramel then I don't care if the spoon used to mix my chocolate was previously used for caramel. I mean as long as your not licking the spoon clean between every use! ;)


2013-03-08 08:01 pm (UTC) (Link)

Regardless, it's still a problem--we can't just assume "oh, they didn't tell us they have allergies, so they don't!" and use the spoon. It's against health code, not just something that we can (well, should) bend because one person doesn't mind.


2013-03-08 11:39 pm (UTC) (Link)

From a restaurant kitchen perspective we do (or did, it's been a while for me) assume they didn't have an allergy unless they told us. Sanitizing all the kitchen utensils and equipment was a major production and not something we would just do for every patron.

Like I said it's been a long while for me so maybe with the great rise in the number of people with allergies things are different now.


2013-03-09 12:34 am (UTC) (Link)

For whatever reason, though, it's already against health code to use these spoons to mix peoples' drinks. /shrug


2013-03-17 11:20 am (UTC) (Link)

It's still the same. There's SO MUCH cross contamination in professional kitchens that I advise my friends to notify waitstaff of allergies they have even if they're ordering something not even close to their allergies.

A big one is seafood allergies and ordering fried items, bc the oil they fry those mozzarella sticks in is the same oil they fry the calamari in.

hella late comment i suck sry.

Edited at 2013-03-17 11:22 am (UTC)


2013-03-08 04:02 am (UTC) (Link)

We've been told it's against GA standards, even if it is health code compliant.

If we swirl the cup with the espresso in it, it should mix properly. That's how they should be making it, and if they aren't, they're nit doing it properly.


2013-03-08 04:39 am (UTC) (Link)

There is something about the white chocolate syrup (is it considerably more viscous?) that makes it all sink to the bottom much more than the others.


2013-03-08 05:01 am (UTC) (Link)

That happens over time, though. I've mixed a mocha with a spoon before and the same thing happens.


2013-03-08 03:28 pm (UTC) (Link)

Yeah, but it happens faster with that particular syrup, in my experience. It has to be mixed in really well to begin with or you end up with a big mouthful of syrup at the bottom, even if you drink it relatively quickly.


2013-03-08 04:37 am (UTC) (Link)

I don't frequent Green Apron, because Dunkin' Donuts, but I'd assume that you guys have heard of the miracle of Plastic Spoons That Can Be Thrown Away After Each Use...


2013-03-08 05:00 am (UTC) (Link)

We do,but I've heard talk we might nit be able to use those, either. There are stir sticks out in the condiment bar, though, so it's beyond me why these customers are so weird about it (although if made properly there is no need to stir).


2013-03-08 05:02 am (UTC) (Link)

Because Green Apron, and I PAID $25 FOR A CUP OF mediocre COFFEE AND YOU'D BETTER STIR IT FOR ME!!!!

That's why.


2013-03-08 03:49 pm (UTC) (Link)

At McDonald's, we used to have disposable plastic spoons to stir our drinks with, and then we got single use regular spoons. Put them in a cup, use them once, and put them in another container for washing. When most are used, throw them in the sink, and repeat.


2013-03-08 05:24 am (UTC) (Link)

Former Iconic Canadian Coffee shop worker here. I was always a bit skeeved out by the fact that we just had a spoon sitting in cold water for stirring and so definitely had a certain amount of cross contamination going on. Of course, since it was just used for the coffee and coffee there is fairly simple, there were only four possible contaminates most of the time (cream, sugar, sweetner, or milk ... but usually just the first two).


2013-03-18 02:30 am (UTC) (Link)

In my brief stint working at the same place (the only job I ever quit - too much drama from people old enough to be my mother - and I mean that in a pushing 60 way) I was grossed out by how no one ever changed it. When I worked I was anal about it. I would constantly dump and rinse/refill the cup at my station. I don't even drink coffee but damn, that was GROSS.


2013-03-08 08:07 am (UTC) (Link)

Wow, I would never dream of asking for a water cup in a place I didn't purchase food. People have gall.


2013-03-08 08:41 am (UTC) (Link)

only time i have is if i or someone i'm with needed to take medication urgently. and i explain why i'm asking.


2013-03-08 05:02 pm (UTC) (Link)

yeh, I might in the nearest shop ask if I could polease have sopme water, but only in emergencies like when I'm having a panic attack. Een then, I'd totally buy something if I possibly could!


2013-03-08 03:53 pm (UTC) (Link)

I go hiking a lot. A LOT! And half of the time it doesn't go completely as planned. Last year we planned on going to a simple leisurely hike and instead decided on something else, which ended up as an insane hike that forced me to walk 6 miles in my sandals (did I mention we were planning a leisurely hike?). By the time I was done, I was so dehydrated I felt like I was going to puke. You bet your ass I went to a place and asked for a drink of water without ordering any food.

(and I know, lack of planning does not constitute blah blah, but just saying...sometimes things happen)


2013-03-08 06:02 pm (UTC) (Link)

Well yeah, but dehydration's a different animal completely. We changed our policy (and specifically our location only) because a lot of the homeless population was using it as an excuse to all gather around our patio or sleep on our couches, and customers were complaining and it was driving people away.

If someone came in dehydrated, of course we'd give it to them, but for someone just asking for some there IS a water fountain a minute or two's walk away.


2013-03-17 10:28 am (UTC) (Link)

this. and I have been known, if desperate, to simply go to a bathroom and even cup hands to drink water. but these days i just keep an aluminum bottle around.


2013-03-08 11:07 pm (UTC) (Link)

doesn't endear me to you.

That's backwards, actually - him doing that doesn't endear him to you.


2013-03-09 12:33 am (UTC) (Link)

HERP DERP THANK YOU i was too annoyed to grammar

(Deleted comment)


2013-03-12 02:09 am (UTC) (Link)

It became synonymous with charity when they put in free unlimited wifi. I love Starbucks but I haven't gone in awhile because I can never get seats to chat with my friends because too many people with laptops and empty cups are taking up all the spaces.


2013-03-16 05:14 pm (UTC) (Link)

What is it with customers not being able to learn the concept of waiting their turn when the cashier is helping another customer? This happens to me all the time. I'll be clearly helping someone as I'm standing by the tills, but someone will walk right past me, plonk their stuff on the counter, glare and say "You serving?" Some will be nasty about it and say "You serving then or what?" and "I never knew this was self-service!" I point out that I'm helping a customer, sometimes they'll demand a cashier to man the tills, I'll point out that I AM the cashier and will be with them as soon as I've finished serving.