PLEASE READ THE RULES BEFORE POSTING!

cmfrank06 cmfrank06 wrote in customers_suck
Previous Entry Share Next Entry
Oh the effort of it all!
Tis me, the Fabulous Baker Boy! I promise to make this one short and (relatively) painless. Two short tales of woe:

Woe #1:

I was filling the tables from a grocery cart filled with product to go out. A customer approached and asked, "Can I use this cart?" Um, do you not have eyes? can you not see it is filled (and I mean FILLED) with product. I politely told her that it was in use at the moment but I would try to get it unfilled as fast as possible, or if it were better for her, there were a lot of carts up at the front of the store. She did not like either option and went up front to complain that I wouldn't wave my proverbial wand to make all the supplies instantaneously teleport from the cart to the tables for her so that she could use the cart.

(She can go up front to complain but not to get a cart?)

Woe #2:

Our store has a self-service pastry case with all the donuts, rolls and pastries for customers. A woman walked up to the bakery counter and said, "I need a dozen donuts." I pointed out the case to her and she shot me the nastiest look and said, "You mean I have to get them MYSELF?"

Yes lady, that's usually what self service means!

(Had a customer react the same way once when she found out she had to get her own soda from the soda fountain.)

Seriously! I work in a low class neighborhood store! What is with all the diva/entitled attitude!?

alfiechat

2013-02-25 02:39 pm (UTC) (Link)

The entitlement, it burns. I would hate to live in those people's homes. if they act like that out in public, imagine what they act like in their own environment.

theidolhands

2013-02-25 04:26 pm (UTC) (Link)

If we lived in a truly civilized world, we'd be allowed to at least slap these people once.

liquidmistletoe

2013-02-25 07:53 pm (UTC) (Link)

For what it's worth, I don't think suggestions of violence (however tongue-in-cheek they may be) are very welcome in this community.

theidolhands

2013-02-25 07:58 pm (UTC) (Link)

Having been a member for some time, I already knew that and chose to live with the consequences. But thank you for the concern.

fallconsmate

2013-02-26 04:14 am (UTC) (Link)

i often have had fantasies of public spankings for bad behavior. broadcast on the teletron AND on cable. and the spankee has to wear a pink tutu for the rest of the month, ESPECIALLY if the bad behavior comes from willfully ignorant "macho" behavior.

robertr4836

2013-02-27 05:42 pm (UTC) (Link)

My wife's college roommates brother is rich. I mean RICH as in penthouse apartment on the waterfront in Boston. The first time we visited him I was shocked that there was a doorman whose sole job appeared to be opening the door for tenants and guests.

Waiting in the lobby for the elevator a very rich looking couple comes up and waits also so I get to hear this on the elevator ride...

RW: I don't understand WHY we had to open the door ourselves.
RM: Honey, the security guard apologized and said the doorman had to go to the bathroom.
RW: Well then why aren't there two doormen on duty? What do we pay all this money for?
RM: OK dear, I'll call someone tomorrow.


Yeah. When I think entitlement, I think of that woman.

chibikaijuu

2013-02-27 08:58 pm (UTC) (Link)

Whoa. I thought that doormen were there to offer an additional sense of security and privacy, as well as help "control traffic", if you will, not literally to open the door for every single person, every time, as their sole role.

thespacequeen

2013-02-25 03:01 pm (UTC) (Link)

we have a similar issue at our store. if a customer has more than one bag of groceries we take their shopping cart for them and offer to carry their bags to their car. it works really well most of the time, keeps the carts organized in front of the store instead of all over the parking lot. it also makes customers feel special (lol) and allows us to go outside which breaks up the day tremendously. however, occasionally it's a problem.

sometimes we have people come in and purchase ten bags worth of groceries. in this situation we offer to load the cart for the customer, wheel it out, unload it, and bring the cart back ourselves. occasionally we have a customer who is feeling very entitled and wants us to carry all ten bags without the cart, which is ridiculous.

we also have a free coffee area which is right by the front door. the cups are very small (sample size) and we run out all the time. i guess people look at it as free coffee more than sample coffee. anyway, while carrying out bags people often ask "is it ok if i stop and get a cup of coffee first?" usually it's no big deal but sometimes people take their sweet time or start a conversation with another customer while im standing their holding their heavy ass gallon of milk or whatever.

or we occasionally have a customer who wants us to carry their bags all the way to the busstop, which is very very far from our parking lot. that is also a problem.

the service is in place to help us with cart control, and make it easier for old ladies to accept our help when we already have the bags in our hands, for example. the service is not in place for the customers to use us as pack mules.

janetmiles

2013-02-25 03:36 pm (UTC) (Link)

I appreciate that most people are going to perceive this as good customer service, helpful, and so on. I can see that it helps your store with cart control. I certainly understand that you-the-employees enjoy the opportunity to get outside sometimes.

All that notwithstanding, I personally would feel mortified if an employee carried my bags to my car and loaded them for me. If I knew that was the practice, I'd feel obligated to completely clean out my car and go through a carwash before going shopping, and if I didn't know to expect door-to-car service, I'd be so embarrassed I wouldn't ever be able to go back.

Are you allowed to take, "no, thank you," for answer?

And just in case I ever end up shopping in a store that does this and have too much to carry out myself without a cart, what is the appropriate tip for the employee? I know one tips bellboys in hotels at least $1/bag; is that also the minimum for groceries?

mariah00

2013-02-25 03:45 pm (UTC) (Link)

My grocery job in HS said we weren't allowed to accept tips unless the customer insisted 3x because they figured it was rude to not accept after that many attempts. Even though this was about 13-14 years ago, the ones who insisted on tipping did less than $5 even for a whole cart of groceries.

xisidereal

2013-02-25 04:53 pm (UTC) (Link)

I shop at Market Street frequently and they offer to carry out and load for you.

I always decline, but still appreciate the offer :3

thespacequeen

2013-02-25 06:48 pm (UTC) (Link)

this is why we do it, most people just appreciate the offer but carry their own out anyway.

thespacequeen

2013-02-25 06:47 pm (UTC) (Link)

lol yes in fact most people do prefer to take their own out. we always ask, and if they customer says no thankyou the bags quickly go into their cart. and no tips. we get paid really well for what we do as it is (i can not speak for any other company however which has a similar service) so no tips please. although some people do tip anyway, usually about $1 per trip. although i did have one lady give me $20 once but i think that was a once in a lifetime thing lol.

kittenmommy

2013-02-25 11:45 pm (UTC) (Link)


At our local grocery store, you're definitely allowed to refuse the help, LOL. And they have a "no tipping" policy, too.

gamingkitty

2013-02-26 04:08 pm (UTC) (Link)

Several of the grocery stores here will offer help with your bags (unless you're buying two apples or something similar in size). But a polite "I've got it, thanks" is all I've needed.

The only place I've seen tipping for grocery carryout is at the commissary, but those kids are working for tips, they're not paid a regular wage. Last time I was there with a friend who has commissary privileges, I think she tipped 4 or 5 dollars for a cart-full.

cmfrank06

2013-02-26 07:22 am (UTC) (Link)

Wait. They wanted you to actually leave the store property and carry everything to the bus stop!? Screw that! Did you refuse? Where i work, the carry outs would never be allowed to do that. No employee is allowed off property while on the clock.

thespacequeen

2013-02-27 02:48 pm (UTC) (Link)

our store is in a large shopping center so all the businesses share a very large parking lot, with the busstop on the other end. so i guess i was off of store property but that wasn't really the worry there.

paksenarrion2

2013-02-27 05:08 am (UTC) (Link)

I know when I tore the meniscus in my knee last year, I appreciated the store offering carry-out. Hard to carry a bag or two of groceries and manage with a cane at the same time. I was happy to tip the stock person.

And the other day, I was at local Safeway, getting ready to pull out of the lane and watched this guy who was parked against the building (store had a lane of parking that was nose into the building and the rest of the parking was like a normal lot). He had emptied his cart and instead of putting it up on the walkway (which was wide enough for the cart and for people to still walk on it) he walked across the drive lane and stuck it up on the curb. What a dunderhead.

thespacequeen

2013-02-27 02:48 pm (UTC) (Link)

lol some people dont think DX

amethystian

2013-02-25 04:32 pm (UTC) (Link)

OMG you made that poor poor customer choose her own doughnuts

The HORROR!

*headdesk*

kittenmommy

2013-02-25 11:46 pm (UTC) (Link)


Honestly? I'd rather choose my own doughnuts. I don't know why that customer was complaining!

bugeyedmonster

2013-02-26 01:11 am (UTC) (Link)

Same here, as I always want to pick the one with the most-est chocolate icing.

kittenmommy

2013-02-26 01:27 am (UTC) (Link)


Right?? Yum!

pzelda

2013-02-28 10:48 pm (UTC) (Link)

Me too! Hee! :)

crepes_of_wrath

2013-02-26 01:33 am (UTC) (Link)

customer will choose her own, she just wants OP to box them up for her. we get that all the time with our own self-service.

four chocolate donuts.. NO! not that one! the one next to it! Let me see that one back there. No, I don't want that one. ... Don't you have more in the back??

kittenmommy

2013-02-26 01:47 am (UTC) (Link)


Ugh. That's awful.

joshua_glass

2013-02-26 06:18 am (UTC) (Link)

four chocolate donuts.. NO! not that one! the one next to it! Let me see that one back there. No, I don't want that one. ... Don't you have more in the back??

This reminds me of the time I was at the bakery my friend works at, and I had the great pleasure of watching the PassionFruit Cupcake Lady in action.

Apparently this lady comes in on a regular basis and makes them show her the bottom of EVERY FUCKING PASSIONFRUIT CUPCAKE. Every one. So she can choose the "least burnt".

I have never seen anything burnt from this store.

I was standing off to the side the whole time she did her thing, and not a single one they showed her was anything other than a pretty golden brown colour.

It was so funny that I will honestly never forget it. XD

crepes_of_wrath

2013-02-26 04:47 pm (UTC) (Link)

Our bakers, spiteful guys that they are, would probably switch to brown cupcake liners instead of white just to mess with her. :D

thespacequeen

2013-02-27 02:50 pm (UTC) (Link)

^LOL

crepes_of_wrath

2013-02-26 01:26 am (UTC) (Link)

No, no, no... the customer will choose her own donuts, but YOU will pack them for her.

bugeyedmonster

2013-02-25 05:25 pm (UTC) (Link)

Where I work now is a slightly higher income level, yet these folks seem to understand/do alright with self service. When I worked at Kcrap, there were so many folks who seemed to think we were full service.

And I ran into way too many men who want the staff to put the shoes on for them. (Y'know when you try on shoes.) If you tell me you have issues bending over/back problems, etc I would gladly help. But most just thought we were full service. I really wanted to tell them to go to Dillards or Nordstrom if they wanted full service in the shoe department, but I would just toss the shoes by them and go run and hide in the back room.

I've also run into folks who work at Big Blue box retailer and I've heard the same stories about customers confusing that place for a full service as well.

snuck

2013-02-26 06:36 am (UTC) (Link)

Was it because they thought it was full service, or because they could try to look down your shirt at your cleavage?


bugeyedmonster

2013-02-26 03:30 pm (UTC) (Link)

Most of the time I suspect it was the latter... Especially since I usually wore shirts that had collars, and the girl who was asked the most has slightly bigger boobs than me and was slender (and blonde.) She also would just leave the shoes by them and hide in the back. (Where we could sip our drinks and pretend we were hunting for stock.)

fortifarse

2013-02-28 05:23 pm (UTC) (Link)

I guess because my shoe shopping is limited to Wallyworld and Marshalls this is throwing me quite a bit, but they seriously put your shoes on for you at those places?!? I just find that mind boggling, don't think I could really let someone do that for me unless I were a toddler or physically incapable of doing it myself.

I'm afraid to ask about their underwear department...

bugeyedmonster

2013-03-01 12:17 am (UTC) (Link)

Yeah, some places do that. I've been to a few, because I have extra wide feet, but they're short, so I can't find shoes at places like Wallyword or Marshalls. Sometimes at Marshalls, but only once in a rare blue moon.

I've gotten tennis shoes at the New Balance store, and they'll fit the shoes on for you.

Of course, all these places will NOT fit your shoes on for you if you let them know you don't like someone else touching your feet.

My parents used to take me to Stride Rite when I was little, and they would always fit your shoes on for you. (This place I never minded, as there was this one handed man who could lace up my oxfords really fast, and as a kid it really fascinated me to watch him do that.)

I'm afraid to ask about their underwear department...

Bwah-ha-ha-ha-ha!

Hey, there are high end bra shops that do bra fittings. I've only heard about them from women with really odd sizing where they can't find bras at places like Wallyword. (Like someone who was a 32 DD. Apparently that size has to be ordered.) You don't stand there in the buff though, she said that they give you this loose t-shirt like thing to wear.

And I bloody hope no one who goes to Wallyworld bra shop expects full service. Eep!


Edited at 2013-03-01 12:25 am (UTC)

tinimaus

2013-02-25 05:32 pm (UTC) (Link)

Gee whiz. I all my life (and I'm rapidly approaching the half-century mark) I have only once had someone take my shopping out to my car for me, and that was when I nearly fainted in the packet soup aisle in my local Asda (7 months pregnant and sinusitis, a marvelous combo).
The staff were lovely and took great care of me, I have to say, but I was still kinda embarrassed that I couldn't cope by myself.

ldykatrina

2013-02-25 05:54 pm (UTC) (Link)

The cart thing drives me nuts. It happens often where I work. Carts filled with returns get the items taken out of them and left on the floor when there is a punch of empty carts not 10 feet away. People do not think. Its just crazy.

thespacequeen

2013-02-25 06:49 pm (UTC) (Link)

i have never seen this happen that is crazy!

lainiest

2013-02-25 11:10 pm (UTC) (Link)

I used to work the night shift at Lord WaldeMart and night shift means stocking. Since the store is open all night, that also means stocking around customers.

Anyway, so part of the routine is that as you open cases with product you're putting up, you break down the card board and put it in a shopping cart then, when it's full, you take the cart to the back and throw the cardboard into the cardboard baler.

tl;dr: Every so often you would come back from a restroom break to find a heaping pile of cardboard on the floor, strewn all over the place, from where a customer HAD TO HAVE THAT CART AND HAD TO HAVE IT NOW.

bugeyedmonster

2013-02-26 01:09 am (UTC) (Link)

Saw this at Kcrap too. And once we had a cart that we had been putting trash in set on fire!

See, we were supposed to remove the trash from the shoes and throw it away. Usually we would just dump the trash in a cart. (Trash in one cart, boxes in another.) Well, sometime after we cleaned up after stocking, LP came by and asked where our trash cart was. Co-worker and I each thought that the other took it to the back. LP guy informs us that the 'code yellow' in layaway (that had occurred a few hours before) was our trash cart. Someone grabbed it, set it on fire and rolled it into the layaway department, which had it's own little nook area.

I guess it was all the trash cart's fault, it was just begging some pyromaniac "PLEASE SET ME ON FIRE!"

Huh, wonder if anyone has ever pretended to slip and fall on those boxes. Or if they really did, could the person who took the cart and threw the boxes on the floor be sued?

fallconsmate

2013-02-26 04:18 am (UTC) (Link)

i wouldn't be surpised if someone pretended to slip and fall.

however, it would still be the fault of the store, for not having their boxes secured, etc. it's always ridiculous!

robertr4836

2013-02-27 05:51 pm (UTC) (Link)

Not just returns. As a customer I had one cart successfully stolen from me while I was at the deli and several times a year I have had other customers try to take my cart rather than going back to the front and getting their own.

One lady was funny, she tried to walk away with my cart but I saw her so I was able to just reach out and grab the cart physically preventing her from moving it. Lady, "OH! Is this your cart?"

Yeah lady, that's why I'm holding on to it and not letting you take it.

bugeyedmonster

2013-03-01 12:23 am (UTC) (Link)

Yeah, I had someone run off with my cart that had kitty litter in it! Big weighty kitty litter. I turned my for 5 minutes, and turned around again and my cart with kitty litter was gone.

I have no idea what they did with my kitty litter, as the hole I made in the kitty litter shelf was still there, and there was no litter on the floor. I guess they took the cart with the litter.

Thankfully this has only happened once.

(Wonder how they acted when they got to the front and the litter was rung up?)

leaf_kunoichi

2013-02-26 08:09 pm (UTC) (Link)

I totally admit I don't buy doughnuts, bagels, candy, etc from self-serve setups. I worked in a grocery store too long and saw too many people go through them with their hands.

That said, if the bakery doesn't have a pre-packaged selection or isn't set up so you order and they get them, I just go elsewhere. It isn't that much of a hassle.

robertr4836

2013-02-27 05:52 pm (UTC) (Link)

I once saw a little girl take an olive from the self serve olive bar, put it in her mouth, spit it back into her hand and then toss it back into the bin with the other olives. The whole thing took about three seconds.

bugeyedmonster

2013-03-01 12:20 am (UTC) (Link)

Ewwwwwwwwwwwww!

bugeyedmonster

2013-03-01 12:38 am (UTC) (Link)

Oh did you ever hear about that guy with the poop at Fiesta? It's actually what made me stop buying donuts. This was way back in 2006, and since then I've gone to the local donut shop near me.

http://www.dallasobserver.com/2006-01-05/news/the-poop/

The report I heard said something about bad customer service. The above link was the only one I was able to find, but a longer google search might turn up more.