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Sydney
ragutiene ragutiene wrote in customers_suck
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But wait! There's more!
A group of nine checked into today - two families with five children in total. Four of the kids are boys, whose ages range from about 10-14. These boys have been little terrors all day, including completely acting up in the pool, and have had to be remonstrated with about 4-5 times already (for endangering themselves, the people around them and the pool equipment and facilities).

The worst thing that they have been doing however is pulling the young, green coconuts off the trees,and throwing them at each and onto the road, which is hazardous to passing moped drivers. The Thais that work here are really upset about this, because they have this tradition where they cultivate the coconuts and when they (the coconuts) are ready collect them all and then offer them to all the guests as a special treat. They don't have to do this, they just really enjoy it.

What is pissing us all off is that every time someone says "hey - please don't pull the coconuts off the trees/climb the fountain/pull the sunbeds into the pool" they just laugh in your face and walk away. And this includes the parents.

We're going to see what happens tomorrow and if it continues on they may well be asked to leave.

birdzilla

2013-02-18 03:11 pm (UTC) (Link)

What brats--and their parents sound even less impressive, since it should be their job to tone down their kids. There's a part of me that wonders if, since the coconuts are hotel property and used by the hotel, you can add a charge for them on the bill....

ragutiene

2013-02-18 03:34 pm (UTC) (Link)

This is not actually a bad idea - our restaurant charges 50 Baht for a prepared coconut (which are not from the hotel's trees) so I think we should do the same.

It's just such a shame because so many of the coconuts are ruined now, and it's a really fun day when the latest batch of coconuts are ready.

A lot of them grow on the smaller trees and so are in reach, but some of the trees are around 80 feet tall. One of the more agile Thais will shimmy up the tree with no equipment at all except a machete clenched in his teeth, and soon a flood of coconuts come thudding down.

The Thais pile them up and then sit around chopping holes in the top of them, and every time a guest walks past they're all "come, come - drink, drink!", and everyone lounges around enjoying the coconuts and chatting away to each other. Not gonna happen for quite a while, now.

birdzilla

2013-02-18 03:38 pm (UTC) (Link)

That sounds really nice, and I'm sorry these kids are ruining it for you. :(

hungry_worm

2013-02-18 09:20 pm (UTC) (Link)

As someone who loves young coconuts I really resent those kids and their parents now. >:(

tigress666

2013-02-18 05:28 pm (UTC) (Link)

Well, the kids are brats because the parents are less impressive.. really the blame falls on the parents for being very obviously bad parents (not even just not knowing how, sounds like they themselves don't know how to behave in public and are passing it down to the kids).

nightshade1972

2013-02-18 03:17 pm (UTC) (Link)

"This includes the parents."

Tell them to GTFO, then. Yeah, it'll cost you guys money in the short run, but I imagine it shouldn't be that hard to get new guests who won't treat your staff/facilities that way. It's no wonder that the little terrors behave that way, they clearly learned it at home.

pyraterose

2013-02-18 03:28 pm (UTC) (Link)

I feel your pain. I worked at a hotel for a year and the bane of my existence was pre-teen and teenage boys. They were horrendous little monsters. So much so that when we found out our baby was a girl, I cried in relief, lol. The parents would disappear to the bar or let the kids roam free too. Hockey kids and parents were the worst because most of them were rich and spoiled. Ugh. I hope you can get rid of them.

alfiechat

2013-02-18 03:36 pm (UTC) (Link)

Please keep us posted on how that goes. I hope you got to tell them all to go.

Who's laughing now?

theidolhands

2013-02-18 03:52 pm (UTC) (Link)

Oh how I'd like you to call the police under some violation(s) like property destruction.

janetmiles

2013-02-18 04:00 pm (UTC) (Link)

Now I'm craving fresh green coconut, and deeply resenting the brats who are ruining them for everyone. (I know you carefully didn't state what country they are from, but I don't have an "idiot-free-world" icon, so this will have to do.)

meiousei

2013-02-18 04:10 pm (UTC) (Link)

Agreed with a comment above - they're damaging your hotel's property, so they should be informed that further damage will incur costs on their part. And then, you could look into putting this into your policy so that you don't run into this with future guests.

Although it would be the very best thing if you could just chuck them out, since they seem like they're pretty terrible.

amethystian

2013-02-18 04:12 pm (UTC) (Link)

Ugh, I hope you get to throw them out! Rude and irresponsible kids are one thing, their parents condoning it is another thing entirely!

strwbrri_shrtck

2013-02-18 04:34 pm (UTC) (Link)

IMO I wouldn't wait until tomorrow, I'd kick them out now. They are being disrespectful and that is grounds for refusal of service.

shinga

2013-02-18 05:15 pm (UTC) (Link)

I love the idea of charging them for this crap. Maybe once the parents find out their kids' antics are expensive they'll step up and act like parents for a change.

liquidmistletoe

2013-02-18 05:31 pm (UTC) (Link)

My money goes to option B: Screaming at the hotel personnel for "erroneous charges" that they "refuse to pay" before they loudly declare they are "never coming back again."

However, I also support the idea of charging them for damage to the property.. that's just not right.

nightshade1972

2013-02-18 07:37 pm (UTC) (Link)

If "they're never coming back again", that'd be fine with me...but first they have to pay for the damage they caused.

Edited at 2013-02-18 07:37 pm (UTC)

animimi

2013-02-18 05:33 pm (UTC) (Link)

Sadly, I doubt that. They'd just complain about the charge and be totally indignant. I hate parents like that. Kids are kids ... and they have to learn how to behave. But this is totally the parents' responsibility for the way they're acting.

fluteaphrael

2013-02-18 07:11 pm (UTC) (Link)

You might make it clear that you will call law enforcement if the kids keep endangering the moped riders, and that if there is an accident the costs could be incredibly high (and include if there would be jail time, some countries have fairly LOW ages of responsibility.)

The property destruction is bad enough, but they are intentionally endangering human beings. That's kinda worse.

behindgrey_eyes

2013-02-18 10:46 pm (UTC) (Link)

Yeah, they should just be thrown out. Especially if the parents are refusing to chastise their kids :| I would say that the fact that they're possibly endangering lives on the road would constitute at least threatening to call the police.

Update us on how this goes down if you can :D

evl_redhead

2013-02-18 10:59 pm (UTC) (Link)

I've nothing productive to add except that I love that you used the word "remonstrated." It always makes me think of like, a training that monsters need to go through when they don't do well. Like driver's ed classes after you get a ticket. :-p

I know, I'm weird. Hope those kids concuss each other with the coconuts.

cassandraterra

2013-02-19 04:58 am (UTC) (Link)

I had a bunch of little terrors running around my lobby this summer. I posted about a while back. Their mother would kick them out of the room so they'd just hang out in the lobby and be disruptive as hell. I'd call the room asking for her to get the kids but she wouldn't answer. Finally they got banned.

Charge them. Even threaten to. Go up to the parents and say point blank that if their kids destroy another coconut/tree you will be charged $100 flat out.