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charuby charuby wrote in customers_suck
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A few sucks

Suck 1)

A woman and her friend came to my till a few days ago. One of the women had a little girl with her, and she gave the girl a £1 coin so that she could pay for this book she'd got. Then she and her friend left the tills and went up another aisle so that the girl (who was about 5) was on her own. She dropped the coin before she had even started to hand it to me.

I started looking for it, but the two women came back and the little girl told her what had happened. The woman just looked at me and then said, "So that's £1 down the drain!"

I continued to search for this coin, but it was nowhere to be seen. I looked around the till area, on the floor around the till, I got on my hands and knees. I told her that I couldn't find it.

"Well it can't just disappear into thin air! This is ridiculous! You should be more careful! This is a complete waste of my money! Now what am I going to do?"

"I'm so sorry, I don't know," I said.

"You should pay for it out of your own pocket really then. You were the one who dropped it, you should pay for it."

"I’m not allowed to do that,” I said. Inside I was seething. I wanted to grab her by the head and tell her that she can quit blaming me for something I haven’t done, that it was her daughter who had dropped the bloody coin and not me, but I think it would have made things worse.

After a lot of hemming and hawing from the lady, she reluctantly paid for the book with another coin, and rejected my apologies with a stern-sounding "I don't want to know" and "Whatever."

I was still trying to help at this point so I said to her, “I’ll be sweeping tonight so if I come across the coin I’ll put it to one side so that you can pick it up tomorrow.”

“That’s no good! I’m not here tomorrow!”

“When you’re next in then, maybe?”

“Oh, just forget it!”

As she was leaving the shop I saw her bend down and pick something up. The coin had rolled all the way around the till area and was near to the exit of the store. She picked it up, yelled “Found it!” and they all went on their merry way.

An apology would have been nice, but oh well!

Suck 2)

The shop was closed. When we are open, we open the door (it’s a massive door with four interlocking glass panels) from 8:30am to 5:30pm. When we are shut it’s clear that we’re shut. But a regular family (a woman* and her two teenage sons) forced open the door and then whistled and yelled at me to serve them and wanted to know why there was no one at the tills. I was sweeping at the time. It was 5:50. I rushed over, apologised and said that the shop was actually closed.

“No it isn’t!” she yelled. “The door was wide open!”

“Was it? Oh, sorry, it must have come open (the door would never do that). But we’re closed, I can’t serve you.”

“But we want to buy!”

“All the tills are off. I can’t serve you.”

“Well here’s the money anyway.”

“I can’t let you do that.”

“Why not? Just take the money!”

“I’ll see what the supervisor says then.”

I buzzed for the supervisor, who was upstairs cashing up the last till (which was mine).

Meanwhile, one of the sons said this:

“Why does she need a supervisor? Why won’t she just serve us like normal people would?”

(Um… let’s see. Because you managed to force open a door, 20 minutes after closing, and all the tills are off?)

He came down. I told him the situation. He said there’s nothing he can do, they must come back tomorrow. The woman didn’t like this one bit and started shouting and swearing at the both of us, eventually telling us to ‘fuck ourselves’. As I was closing the door again, the teenagers looked and sneered at me as if I was a bug that just crawled out of one of their arses.

Note: We never lock the door when we’re still in there. Personally, I think it would be better if it was locked up, but the higher ups don’t like it. But even so, it’s so hard to open up when it’s shut, that you really need to tug on it a few times for it to open. Only a couple of customers have even tried to force the door, but have swiftly given up because they realise it’s closed. 99.9% of customers don’t even try because a huge door like that, with four panels, all closed up? Probably means the shop is CLOSED.

We’ve banned them now, though. If they come back in I’m to buzz the manager down and have him deal with them. So yay.

*The woman is a royal pain in the arse. Not only has she scammed a £10 note from my till, but she doesn’t like waiting in queues and queue-jumps, and also asks if I can just quickly scan her stuff through because she’s busy and can’t wait, even though there’s a line of people waiting to be served. She’ll also often ask the customer I’m currently serving if they’ll have her money so that I can scan her items with theirs because she says she’s in a hurry. One customer called her out on this and she got all up in his face. He then backed down and had her money off her so that I could scan her items through and get her out of there.


thesilverymoon

2013-02-13 09:11 pm (UTC) (Link)

That first girl I might have considered paying for (I tend to take sympathy on little kids) but when parents are so rude like that? Nope. You can pay or leave, I'm not bothered either way.

As for the second lady? I HATE when people do that. I now work somewhere that's open 24 hours so it's not an issue, but I remember when I worked in a theatre/playhouse/whatever you want to call it it happened so often. Like, the doors to the theater were locked except one so that security could get in and out, the entire theatre itself was cleared out, and our little section had the gate down and people would STILL force their way in to buy things. Even the actors in the show would try to come in (even though we were open pre-show specifically for the cast and crew). We had to call security more than once (not for the actors, of course--just for people who came in from the street). People can be so absurdly dumb.

erroroperator

2013-02-13 09:46 pm (UTC) (Link)

I probably would've paid for the girl, too. There's usually enough extra change lingering around the tills where I work that I could scrounge up a few bucks!

charuby

2013-02-13 10:30 pm (UTC) (Link)

All I found when I looked for the coin was a penny. If I'd got enough money on hand I'd have paid too, but the woman seemed to want me to pay for it with my own money, and she was rude as well.

i_paint_the_sky

2013-02-13 09:35 pm (UTC) (Link)

Number 2 is why I would always lock the gate on the front of my store once we closed it, even if we still had customers inside (I would watch for them to be leaving and open it right away to let them out). Too many times I had people barge in after closing and want service.

The worst is still the lady who barged into the store that was closed for renovations and said she needed some cream and was very reluctant to take no for an answer.

renishas

2013-02-13 11:25 pm (UTC) (Link)

What do you want o bet that woman comes back next week and demands you give her another $1*.

* I don't have a pound key and I'm not smart enough to figure it out.

nightshade1972

2013-02-14 12:58 am (UTC) (Link)

GBP is a good shorthand--Great Britain Pound. Just like those across the pond who probably don't have a dollar symbol can type USD--United States Dollar.

renishas

2013-02-14 01:00 am (UTC) (Link)

Oh good to know. Thanks!

nightshade1972

2013-02-14 01:12 am (UTC) (Link)

You're welcome.

:-)

nabradia

2013-02-14 03:06 am (UTC) (Link)

Actually, we have both a £ and a $ on our keyboards. c:

nightshade1972

2013-02-14 03:12 am (UTC) (Link)

Shows what I know :-)

m03m

2013-02-14 12:52 pm (UTC) (Link)

Yep! And I can type € too! (AltGr+5 in my case.)

lost_garnet

2013-02-14 08:58 pm (UTC) (Link)

As a Canadian working in British finance, this does my head in on a daily basis. :(

Have managed not to screw up any official business as yet, though! :)

nightshade1972

2013-02-14 01:00 am (UTC) (Link)

I'd be damned if "the higher ups didn't like it" if I shut *and* locked the doors after closing time. If they want to discipline you for "not serving customers", remind them that "the store closes at X time" for a reason (one would assume so, anyway). If the higher-ups want you to close later, they should change the signage, if not, you guys get to lock the door. Simple as that.

gritsinmisery

2013-02-14 01:24 am (UTC) (Link)

I am not the OP, but I would imagine there's a safety issue involved where at least one door has to be unlocked while someone is in the shop for fire codes and the like.

nightshade1972

2013-02-14 01:34 am (UTC) (Link)

One would assume there's a back door for deliveries and somesuch. Leave that one unlocked, but have an alarm on it. Just my two cents, anyway.

breelligerent

2013-02-14 09:07 am (UTC) (Link)

Back doors are more likely to be targeted by criminals and trespassers, and alarms are impractical. There's not a whole lot for the OP to do.

spoticus21

2013-02-14 01:40 am (UTC) (Link)

I have never worked somewhere that didn't allow us to lock the doors at closing! At Penultimate Purchase, we had two sets of entry/exit doors and we'd lock the external, not usually the internal. People would literally force open the doors every night otherwise (learned that the hard way when we we were opening a store). Now, at The Green Bookstore, we lock the café door and the main door at closing, and wait for the lingering customers so we can let them out. Even so, I had a man try to Pompous Ass his way in at close. I'm so sorry you can't lock up.

sokmunkie

2013-02-14 11:08 pm (UTC) (Link)

LMBO @ "try to Pompous Ass his way in"!

nabradia

2013-02-14 03:09 am (UTC) (Link)

The closing thing is odd. Is that just your particular branch? Assuming you still work where you used to, the branch local to me shuts and locks their doors when they close, before they do their sweeping and such. I wouldn't know this had I not sat in a café opposite that branch at closing time (for the shop, not the café) last week, but there you go.

And ... yeah, I wouldn't have paid for the girl even if I'd had a quid on me. The mother was rude, so yuck.

charuby

2013-02-14 09:17 pm (UTC) (Link)

Yeah, it's not a policy or anything. It's just lazy management.

dream_chaser023

2013-02-14 04:39 am (UTC) (Link)

I am not sure of the laws in the UK, but couldn't one sue for an unsafe work environment if you are not allowed to lock the doors when COUNTING MONEY! Robbers could easily come right in when there is just the two of you and take the money and/or seriously injure the two of you if not kill you. There is seriously something F*ed up with that policy.

marianlibrarian

2013-02-14 11:14 am (UTC) (Link)

This. Everywhere I've worked retail has always had the policy of locking the doors before counting the cash/anything to do with the safe. When I worked for a (now defunct) huge music store every time a till had to be taken downstairs and counted due to a shift change, it was accompanied by a supervisor who would radio alert security that there was a till being moved through the floor.

Having openable doors (even if there's effort required) with minimal employees and large cash drops being counted sound like a recipe for disaster.

kireny

2013-02-14 05:05 pm (UTC) (Link)

Every retail store I've worked at always locks the doors after closing. The one I'm at now is smaller and the managers lock the doors, shut down the registers and take the drawers to the managers office to count (which they also lock behind them when they are counting drawers)

charuby

2013-02-14 09:18 pm (UTC) (Link)

It's not even a policy. I don't have a very good management team. Nothing I do or say will make them change either.

ellex42

2013-02-14 02:02 pm (UTC) (Link)

Sounds like the second woman is trying to scam not just you but your customers as well. This whole business of trying to give someone else money and scan her things through with theirs is really sketchy, not to mention rude.

If someone came up to me (as a customer) and wanted to do that, I'd be saying "NO NO NO, go to the end of the queue and take your turn like everybody else. You're in a hurry? I DON'T CARE."

kristybobisty

2013-02-14 03:57 pm (UTC) (Link)

ohhhhhh HEYYYYYYYLLLLLLL NO! This is the reason why at my age, I will not get a 2nd job in retail. I will not tolerate being treated like this (either story, but especially #2). I WILL put people in their places and the WILL kiss my ass if they have a problem with it. I am no longer intimidated by people even if I think they're right and I'm wrong. There is no acceptable excuse for abusing people when you're not sufficiently provoked. People who come at me with that attitude get an immediate dismissal. UGH #2 has really pissed me off. Remember her face and don't ever let her pull that shit again!

Edited at 2013-02-14 03:57 pm (UTC)

kristybobisty

2013-02-14 03:57 pm (UTC) (Link)

*edited for a more appropriate user icon

lost_garnet

2013-02-14 09:02 pm (UTC) (Link)

I actually gasped when you said she was a serial queue-jumper.

That is probably actually near the worst thing you could do in a shop in my neighbourhood. I nearly missed my bus last night because I kept letting people go ahead of me because it was dark and I was worried that I'd gotten to the stop after them and they'd hate me if I got on before them.

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