A woman and her friend came to my till a few days ago. One of the women had a little girl with her, and she gave the girl a £1 coin so that she could pay for this book she'd got. Then she and her friend left the tills and went up another aisle so that the girl (who was about 5) was on her own. She dropped the coin before she had even started to hand it to me.
I started looking for it, but the two women came back and the little girl told her what had happened. The woman just looked at me and then said, "So that's £1 down the drain!"
I continued to search for this coin, but it was nowhere to be seen. I looked around the till area, on the floor around the till, I got on my hands and knees. I told her that I couldn't find it.
"Well it can't just disappear into thin air! This is ridiculous! You should be more careful! This is a complete waste of my money! Now what am I going to do?"
"I'm so sorry, I don't know," I said.
"You should pay for it out of your own pocket really then. You were the one who dropped it, you should pay for it."
"I’m not allowed to do that,” I said. Inside I was seething. I wanted to grab her by the head and tell her that she can quit blaming me for something I haven’t done, that it was her daughter who had dropped the bloody coin and not me, but I think it would have made things worse.
After a lot of hemming and hawing from the lady, she reluctantly paid for the book with another coin, and rejected my apologies with a stern-sounding "I don't want to know" and "Whatever."
I was still trying to help at this point so I said to her, “I’ll be sweeping tonight so if I come across the coin I’ll put it to one side so that you can pick it up tomorrow.”
“That’s no good! I’m not here tomorrow!”
“When you’re next in then, maybe?”
“Oh, just forget it!”
As she was leaving the shop I saw her bend down and pick something up. The coin had rolled all the way around the till area and was near to the exit of the store. She picked it up, yelled “Found it!” and they all went on their merry way.
An apology would have been nice, but oh well!
The shop was closed. When we are open, we open the door (it’s a massive door with four interlocking glass panels) from 8:30am to 5:30pm. When we are shut it’s clear that we’re shut. But a regular family (a woman* and her two teenage sons) forced open the door and then whistled and yelled at me to serve them and wanted to know why there was no one at the tills. I was sweeping at the time. It was 5:50. I rushed over, apologised and said that the shop was actually closed.
“No it isn’t!” she yelled. “The door was wide open!”
“Was it? Oh, sorry, it must have come open (the door would never do that). But we’re closed, I can’t serve you.”
“But we want to buy!”
“All the tills are off. I can’t serve you.”
“Well here’s the money anyway.”
“I can’t let you do that.”
“Why not? Just take the money!”
“I’ll see what the supervisor says then.”
I buzzed for the supervisor, who was upstairs cashing up the last till (which was mine).
Meanwhile, one of the sons said this:
“Why does she need a supervisor? Why won’t she just serve us like normal people would?”
(Um… let’s see. Because you managed to force open a door, 20 minutes after closing, and all the tills are off?)
He came down. I told him the situation. He said there’s nothing he can do, they must come back tomorrow. The woman didn’t like this one bit and started shouting and swearing at the both of us, eventually telling us to ‘fuck ourselves’. As I was closing the door again, the teenagers looked and sneered at me as if I was a bug that just crawled out of one of their arses.
Note: We never lock the door when we’re still in there. Personally, I think it would be better if it was locked up, but the higher ups don’t like it. But even so, it’s so hard to open up when it’s shut, that you really need to tug on it a few times for it to open. Only a couple of customers have even tried to force the door, but have swiftly given up because they realise it’s closed. 99.9% of customers don’t even try because a huge door like that, with four panels, all closed up? Probably means the shop is CLOSED.
We’ve banned them now, though. If they come back in I’m to buzz the manager down and have him deal with them. So yay.
*The woman is a royal pain in the arse. Not only has she scammed a £10 note from my till, but she doesn’t like waiting in queues and queue-jumps, and also asks if I can just quickly scan her stuff through because she’s busy and can’t wait, even though there’s a line of people waiting to be served. She’ll also often ask the customer I’m currently serving if they’ll have her money so that I can scan her items with theirs because she says she’s in a hurry. One customer called her out on this and she got all up in his face. He then backed down and had her money off her so that I could scan her items through and get her out of there.