charuby charuby wrote in customers_suck
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2 sucks 2 WTFs

Suck 1)

Happened on 27th December. Location: Charity shop.

The door was closed since it was cold. It’s an old building and it can get very cold in the winter. I was stood by the heater above the entrance door and a woman stood there, glaring at me.

“Well, are you open?” she asked through the door.

“Yes, we are.”

She came in.

“So why was the door closed?”

“We close it if it’s really cold outside.”

She ignored my answer and told me that she’d brought some donations in. Then said,

“Scope and Air Ambulance are closed today. Unfortunately yours is the only one that’s open, and it’s the only one I don’t like. I would have donated my stuff to the Air Ambulance since it’s my favourite, but I guess I’ll have to donate it here instead. Consider yourself lucky!” (Not 100% verbatim but as close to as I could get it. I apologise if this sounds over-exaggerated, I can assure you it isn’t.)

“Um… thank you,” I said. Not quite sure what to say. I found my voice again, and I asked her if she would like to donate to Gift-Aid. Immediately she barked,

“Well what is it?”

“Basically each time you…”

“I don’t pay tax!”

“Oh, okay, thank you anyway!”

I’m not sure why she asked me what Gift-Aid was, since I never even gave her the answer before she told me she doesn’t pay tax… so she must have already known what Gift-Aid was.

The charity I volunteer for is a children’s hospice. WHY would you tell a volunteer that you don’t like the charity (maybe she just meant she didn’t like our shop and not the charity but I didn’t ask her to clarify further) and that you make it a habit to avoid donating your stuff to it? And what the heck does it matter that our door is closed in winter? We have a sign on the front of the door that says ‘OPEN’.

Suck 2)

This happened on 2nd January 2013. Location: Discount store.

A lady wanted to know if we’d got any dishwasher tablets in. I didn’t know, so I asked the guy who works the household section (cleaning products etc) if we’d got any in stock. He said we’d got a few boxes upstairs but he didn’t no whether they had been put in the section or were still on the pallet. So I offered to go and look for the dishwasher tablets. Lady said that’s fine, could she please have two packs.

It took me a little while to find the dishwasher tablets, as they had been hiding on the pallet beneath other boxes. I took the entire lot down so that I could put them on the shelf. The lady wasn’t there when I came back. That is a pet peeve of mine. If you ask for something and we have to leave you to go fetch it, then it would be a very good idea to stay in that one spot.

I had a quick look for her, couldn’t find her. So I started to put the dishwasher tablets out.

“Er… excuse me? Hello?”

The lady had come back and was stood right behind me. I had seen a few other customers at the bottom of the next aisle over. Apparently, one of them was her because she pointed this fact out to me.

“Ooops, I’m sorry! I didn’t realise you were down there. And I can’t remember faces very well either.”

She glared at me, grabbed the dishwasher tablets out of my hand and, as she left, yelled, “What an idiot!”

I’m the idiot? You were the one who decided to go on a walk about. You were the one who decided I was an idiot because I made a small error and didn’t realise you were down in that other aisle. I am not an idiot because I forgot what you looked like, nor am I am idiot for assuming you’d be in the same spot as you were when I left you. YOU have made my job a lot harder for me and YOU gave me a bit of grief for it. Now, who’s the idiot again…?

And also, gee, that is the thanks I get for going upstairs and getting her those two boxes of dishwasher tablets. It’s so lovely that we shop workers get treated with the respect and thanks that we deserve, isn’t it

WTF 1)

This one happened on 3rd January 2013. Location: Charity shop.

An elderly man came into the shop today with a donation. It was wrapped in a flimsy blue carrier bag but most of it was unconcealed and I could clearly see what it was. My eyes did a bit of a double take.

“Hello, I have a donation to make. Be careful with it, it’s extremely sharp.”

“Oh, thank you, let me take this and put it in the back. Thanks again!”

The item in question was a hunting knife with an 8-inch serrated blade. And there he was just carrying it around with him. I’m not sure how long he’d been walking around town with it, and he’s very lucky he wasn’t arrested for being in possession of a deadly weapon.

My boss and the other volunteers were in awe (and not in a good way) at this man and the fact he didn’t seem to realise what he’d done. My boss phoned head office and told them that we received a hunting knife, and were told to put it in a box, put it away somewhere safe and wait for the area manager to come by, who’d take it back to the headquarters so that it could be disposed of.

WTF 2)

This one happened on 4th January 2013. Location: Discount Store.

I have huge hips and a massive arse. Every short top I wear ends up riding up over my hips. I also have love handles. Normally, I wear leggings and a tunic top, or a dress when I’m not in my uniform. I rarely wear t-shirts unless I cover up with a long cardigan. At work we need to wear black trousers and a black t-shirt. It doesn’t matter how large the t-shirt is, my hips and love handles always show. Today, a man approached me from behind, knelt down and said:

“That’s a lovely bit of flesh right there!”

I was creeped out and hurried in to the staff area, and waited there for about ten minutes before I had the courage to go back out there. I didn’t report him since it wouldn’t do any good. By the time I realised what had happened, I was in the staff area and had no idea what he looked like, what he sounded like, what he was wearing, or anything. All I know is that he was an old guy in his 70’s, perhaps older.


2013-01-05 02:01 pm (UTC) (Link)

There's a lot to address here so I'm just going to throw out something related to the last bit. If you're having trouble finding a shirt to cover up whatever, I have a suggestion. I don't support their business practices.... but, American Apparel makes a sweet tank top that's the longest I've ever seen in a tank top. I bought it to tuck in underneath my shorter shirts and it works like a charm, never had an accidental slip. Plus they sell overseas.ème

As for the rest of your entry, sorry, I'm too sleepy to comment in a meaningful way.... I'm in the middle of pulling a 12 hour graveyard shift. I will say that guy was a dick though, he shouldn't have commented on your "flesh".


2013-01-06 12:15 pm (UTC) (Link)

Thank you for the suggestion :) I need something soon, lest I get more jerks like him. I also got a complaint from a customer ages ago. She went to my supervisor and told her that I was a disgrace for bearing my flesh like that, that I should be talked to, blah blah blah. Another one walked past me and said to her friend, "She needs to wear clothes that aren't two sizes too small for her!" and laughed. My trousers were my size and my t-shirt was a size bigger. This is the reason why I hate my body so much. I am a classic pear shape and I hate it :(

(no subject) - erasethisworld , 2013-01-06 02:26 pm (UTC)(Expand)
(no subject) - blaquekatt , 2013-01-06 05:45 pm (UTC)(Expand)
(no subject) - blaquekatt , 2013-01-06 06:03 pm (UTC)(Expand)
(no subject) - ellex42 , 2013-01-06 08:34 pm (UTC)(Expand)


2013-01-05 02:02 pm (UTC) (Link)

Oh, I absolutely hated when customers moved when I tried to find them something, provided it wasn't going to be a 5-10 minute search, which did happen when we had an off-site that was a fair distance away. And my store sounds significantly smaller than yours.


2013-01-06 12:16 pm (UTC) (Link)

I don't understand why they do that. The shop I work in is a medium sized store.


2013-01-05 05:34 pm (UTC) (Link)

1. Why would someone be so surprised that a door is closed?! WTF?

2. That was incredibly rude of the dishwashing tablet woman. You went above and beyond, trying to find her item. Not even a thank you!

3. The last guy--what an ass!


2013-01-06 12:21 pm (UTC) (Link)

I know! And in winter?! WTF indeed lol. We've had a few customers complain about the inconvenience of having to open the door as well. You are a customer, not a member of royalty. We are not your servents. If a closed door is an inconvenience to you then you must have an incredibly hard life.

Sometimes they don't see the 'went above and beyond' and focus on 'took too long' or 'couldn't remember what I looked like and walked past me because I was in a different aisle WHAT AN IDIOT!'

As for him. All I can say is *shudder*

(no subject) - surrey_sucks , 2013-01-06 07:47 pm (UTC)(Expand)
(no subject) - tangldupinplaid , 2013-01-06 08:13 pm (UTC)(Expand)


2013-01-05 05:42 pm (UTC) (Link)

OMG that first lady, she is obviously the reason why shops waste so much energy heating the street by leaving the doors open all the time.
Also I don't understand how so many people can be so clueless about Gift Aid (how can you not know what it is, after all these years!), or worse, opt out of it when it's requested (it doesn't cost *you* anything extra, the tax is already paid, just please give it to *us* and not the government!). No need to be rude about it either, I've never encountered anyone who took umbrage at me saying "Sorry, I'm not a UK tax payer" when I was asked about it and not paying tax. /charity employee rant

And that last guy... ugh. I hate people men like that. I would definitely count that as a suck, not a WTF. (Also if you're able to get away with a vest under your uniform M & S supima cotton ones are really long, I find they never ride up on me.

Edited at 2013-01-05 05:43 pm (UTC)


2013-01-06 12:21 pm (UTC) (Link)

Thanks for the suggestion! :)

(no subject) - surrey_sucks , 2013-01-06 07:49 pm (UTC)(Expand)
(no subject) - laura_anne , 2013-01-06 08:02 pm (UTC)(Expand)
(no subject) - surrey_sucks , 2013-01-08 01:24 am (UTC)(Expand)


2013-01-05 06:27 pm (UTC) (Link)

1: It's okay to not like/support certain charities. I'm not especially fond of particular charities, myself. Generally children's ones, I have to admit. I'd rather donate to animals, medical, research, cancer etc. THAT SAID, I don't NOT buy from those charity shops just to make a point (hell, if a charity shop has a book I'm looking for I don't care who it is, I'll buy it 8|), and I wouldn't have any issue donating to one if the others were unavailable. She was just rude.

2: Hate this. Hate it hate it hate it. I don't remember faces very well either. Sorry, I just don't. If you come to me and ask for a shoe in a size, I'll look upstairs. If you're not around where I left you, I will not remember you unless you were really distinctive. Do you know how many customers I deal with every day? I do not remember their individual appearances. Suck it up.

3: ... Odd.

4: ... Ew. Creepy.


2013-01-05 08:09 pm (UTC) (Link)

I'm horrible at remembering faces too. Usually I'll try to recall something like a shirt color or a hat since people do have a habit of vanishing while I catch their fish/crickets/whatever for them.

(no subject) - diea , 2013-01-06 02:00 am (UTC)(Expand)
(no subject) - blot , 2013-01-06 03:35 am (UTC)(Expand)
(no subject) - charuby , 2013-01-06 12:25 pm (UTC)(Expand)
(no subject) - astra_aurora , 2013-01-06 12:31 pm (UTC)(Expand)


2013-01-05 08:15 pm (UTC) (Link)

First woman was a rude piece of baggage. Whether or not I like or support certain charities, I won't diparage the organisation to the face of someone employed there. There is no call for that.

Second one is a pain and major peeve for me, too. Ours is one of the largest Irish branches and if I go in the back to get something and someone wanders off, I have no way to locate them again save raising my voice. And I'm not great with faces given the sheer damn number of people I deal with each day. Bah humbug.

Did he *realise* what he was carrying, I wonder?

Last guy... Ew, ew, ew, ew, ew, ew, ew, ew... Just *shudders*
Hopefully there will never be a next time. (Also, I second the rec for: the M&S Supima vests. I use them because I have too much tummy to be covered by my uniform top.)


2013-01-06 12:27 pm (UTC) (Link)

I don't believe he did realise. He was such a lovely man, very friendly. Even though he was carrying a hunting knife, I wasn't alarmed or anything. I just thought, 'Better just take it off him as discreetly as possible!'


2013-01-05 08:39 pm (UTC) (Link)

Yeah, how dare you have a degree of face blindness! Don't you know that your difficulty with facial processing is causing her inconvenience? Jeez!

Yeah, Dishwasher Tablet Lady is a jerk. I wouldn't have been able to recognise her either: I would have just vaguely wandered about until I saw somebody vaguely similar and lurked near her long enough for her to say "Oh there you are!".


2013-01-06 12:52 am (UTC) (Link)

On the last point... Report him to who? For what? Is that a store policy? When I worked retail, unless someone made a physical threat, customers are allowed to say whatever they want. It's odd to me that you have a choice to report him.


2013-01-06 01:28 am (UTC) (Link)

In lots of places, it's not okay to sexually harass staff (or other customers). Plenty of places will ask someone to leave if they're cursing loud enough for others to hear, being verbally abusive to staff or other customers, etc. Even if a physical threat is not made, there's plenty of ways to cross the line.

I'm sorry you worked in a place that didn't have your back.

(no subject) - sblmnldrknss , 2013-01-06 01:34 am (UTC)(Expand)
(no subject) - clashfan , 2013-01-06 02:09 am (UTC)(Expand)
(no subject) - astridmyrna , 2013-01-06 06:33 am (UTC)(Expand)
(no subject) - foxyshadis , 2013-01-06 08:56 am (UTC)(Expand)
(no subject) - charuby , 2013-01-06 12:28 pm (UTC)(Expand)


2013-01-06 12:53 am (UTC) (Link)

The police will normally collect a knife to dispose of safely,no questions asked.


2013-01-06 09:55 am (UTC) (Link)

I'm guessing the op is in the UK from some of the terms she uses. But I'm genuinely curious, if he wasn't threatening someone with the knife just pottering around with it in a plastic bag, would he really get arrested? How is that different from going to a shop and buying a new knife and taking it home?

I have a kick ass meat cleaver that I bought from a charity shop a couple weeks ago. It's 9 inches long and a good 3 or 4 inches wide, solid tempered steel. With my hammer I can bust up frozen beef rib racks. If I really wanted to I could do serious damage to a person (I wouldn't, I feed my dogs raw so I wanted it to break up hunks of beef, mutton and pork, but I could). I wouldn't expect anyone to question me carrying it around unless I was threatening someone with it.

(no subject) - hotclaws , 2013-01-06 12:10 pm (UTC)(Expand)
(no subject) - surrey_sucks , 2013-01-06 08:01 pm (UTC)(Expand)
(no subject) - ellex42 , 2013-01-06 08:46 pm (UTC)(Expand)
(no subject) - surrey_sucks , 2013-01-08 01:26 am (UTC)(Expand)
(no subject) - ellex42 , 2013-01-08 02:11 am (UTC)(Expand)
(no subject) - hotclaws , 2013-01-06 08:48 pm (UTC)(Expand)


2013-01-06 02:54 am (UTC) (Link)

Awwww.... so sorry you had to deal with #4 guy:(

Try not to let it bother you too much! People can be jerks sometimes, and don't seem to realize or care that their comments are offensive and/or just plain creepy.


2013-01-06 06:34 am (UTC) (Link)

I want to put them in a pile and break out a Hulk Smash. Ugh! People suck.


2013-01-06 12:33 pm (UTC) (Link)

Wait... this guy tried to donate a freaking knife to a hospice? The fuck?


2013-01-06 12:48 pm (UTC) (Link)

Not a hospice, a charity shop. Still WTF though.

(no subject) - astra_aurora , 2013-01-06 01:10 pm (UTC)(Expand)
(no subject) - lost_garnet , 2013-01-06 01:43 pm (UTC)(Expand)
(no subject) - astra_aurora , 2013-01-06 02:41 pm (UTC)(Expand)
(no subject) - tickledpink_ , 2013-01-06 04:37 pm (UTC)(Expand)
(no subject) - astra_aurora , 2013-01-07 07:32 am (UTC)(Expand)


2013-01-06 04:49 pm (UTC) (Link)

Last summer, I was goodwill shopping when all of us were asked to leave. As in, the whole store.

Turned out someone had donated a handgun. It was on the news because the person who did it it just kind of mixed it in their boxes. On the same news piece, the manager stated that guns are treated the same way the store would treat a bomb threat, and that folks wanting to get rid of guns should give said firearms to the police.

Oh and that firearms would not be considered tax deductible lol.

(no subject) - astra_aurora , 2013-01-07 07:32 am (UTC)(Expand)
(no subject) - tigress666 , 2013-01-07 03:23 pm (UTC)(Expand)
(no subject) - darknessabounds , 2013-01-07 04:13 pm (UTC)(Expand)


2013-01-06 05:37 pm (UTC) (Link)

Aw, I feel your pain on being a pear. I'm short-waisted and 5' 11". All jeans/trousers, even the "tall" are too short for me and ride on my hips. It's especially sucky that I have a 24" waist and 41" hips. I can't wear bottoms that are my waist size since I can't pull them past my giant thighs so they go even lower. Lucky for me, I love dresses. :)


2013-01-06 08:17 pm (UTC) (Link)

i hate customers like in suck #2! like you, i'm not great at remembering people when i see so many customers per day, so unless they stay put, i'm going to have quite a hard time finding them once i got their item that they wanted so badly in the first place. and they're always grumpy! i'm like hey, you're the one who moved!!!


2013-01-06 11:16 pm (UTC) (Link)

I absolutely DESPISE when a consumer asks where something is or if we have any and I go check the stock room, as 9 times out of 10 they are halfway across our busy store, waiting at cash or have left. Now I don`t mind the ones that say, Oh I`ll be over in aisle X, least I have an area where to look then.


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