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theaftercath theaftercath wrote in customers_suck
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A WTFy complaint
I bartend at TGIF. I'm pretty awesome at my job, but I am human, and every so often one of my guests will have a complaint about me. Tonight's complaint is probably my favorite so far.

"The bartender was really aggressively cheerful, and we found it offensive."

I'm assuming this was based off our initial interaction, which was me greeting them "Hi guys! How's your night going?" and then when I got zero response, and it seemed like they hadn't even seen me standing at their table offering them menus, I tried again, equally perky, "How's it going, gentlemen?" which got me the response of "we heard you the first time" and then more avoidance of eye contact and silence.

nochick_fics

2012-12-11 08:51 am (UTC) (Link)

How DARE YOU express enthusiastic politeness? What kind of world are we living in when people have the audacity to be friendly?

(But seriously, wtf indeed.)

llyander

2012-12-11 08:53 am (UTC) (Link)

I just... What....? "Aggressively cheerful"? Damn, and I thought =I= was a cynical so and so.

sunnygirly21

2012-12-11 08:54 am (UTC) (Link)

"Aggressively cheerful"? I did not realise these two words could be used in the same sentence. I would have applauded you for being nice to me and would have left you a larger tip because you made the effort.

davidbrider

2012-12-11 09:29 am (UTC) (Link)

Seriously? That's just...bizarre. I mean, I just regard that sort of friendliness and pleasantness as part and parcel of "good customer service." I suffer from depression, but even at my lowest ebb, if I'm at a shop or restaurant or whatever and a checkout person or waiter or whoever says, "hi, how's things?" I'll normally manage a, "yes, I'm well, thank you. And you?" Complaining about it just makes no sense...

behindgrey_eyes

2012-12-11 10:19 am (UTC) (Link)

*hugs your poppy* My dad always wears a peace poppy so any time I see one [very rarely] I think of him :)

falconwhitaker

2012-12-11 09:58 am (UTC) (Link)

... so am I right in thinking that if you don't greet customers cheerfully, you're probably standoffish and unpleasant, but if you do, you're apparently offensively cheerful?

I just. No.

behindgrey_eyes

2012-12-11 10:18 am (UTC) (Link)

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No really. WHAT THE ACTUAL? I'm the first to admit that overly chipper people freak me out, but not if they're bloody service staff. In fact, its the one exception to my rule XD Since I've had so my sour faced people serving me, I find it refreshing when I get someone friendly who actually acts like they give a shit I'm there spending my money. HOW DOES YOU BEING NICE WARRANT A COMPLAINT?! :|

nofaves

2012-12-11 10:19 am (UTC) (Link)

"...her service was far too speedy and efficient for our tastes, and she had this maddening tendency to show up at our table at the exact moment any of our party had a need..." ;-)

Perhaps this customer isn't used to people being nice to him.

robertr4836

2012-12-13 05:30 pm (UTC) (Link)

',,,the service was so good we didn't have anything to complain about so we could get a discount! This is unacceptable and we demand a discount for having to put up with it!"

charuby

2012-12-11 10:34 am (UTC) (Link)

What the heck! That makes no sense! Some people just like to complain about everything. You did nothing wrong. They're just jerks!

cuppykate

2012-12-11 10:53 am (UTC) (Link)

it is wtf! but I wonder if something tragic or bad had happened to them?
Still, doesn't mean you did anything wrong! bleh. x

beauty_n_niqab

2012-12-12 05:19 pm (UTC) (Link)

A couple of years ago, a bunch of friends and myself had gotten together the day after my younger brother's funeral to visit his graveside and share all the risque stories that we couldn't tell at the funeral the day before.

Afterward we all decided to go to Buffalo Wild Wings...needless to say there was about 20 of us all together. We get seated and the waiter was friendly and asked "Is it someone's birthday?" and we all sort of stopped, looked at each other, laughed and went "awkward!" together. Someone politely explained what happened and the waiter extended his condolences, but continued on with great service.

While he wasn't expressly uber cheerful, his mood was what i called a muted happy.

and it was appreciated.

Those guys though, just because *you* had something bad happen, doesn't mean you get to take it out on the waitstaff who are just doing their jobs. Jerks.

cuppykate

2012-12-12 06:00 pm (UTC) (Link)

Aw!
I know though, it's not right to do that. It's the only thing I could think of why someone could behave that way, I honestly don't understand some people! ( I keep trying though )

:)

blot

2012-12-11 10:59 am (UTC) (Link)

Man, I get annoyed by people being cheerful but geeze louise you don't complain about it. That's like complaining your bread is too fresh and your chair is too comfortable.

firecracker_sj

2012-12-11 01:57 pm (UTC) (Link)

Well alright then. Some people just want to be miserable and complain.

ellex42

2012-12-11 02:16 pm (UTC) (Link)

Unless you're bouncing around like Pinky Pie (and have suddenly and mysteriously turned into a bright pink cartoon pony), "aggressively cheerful" is an oxymoron.

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re_vised

2012-12-11 02:17 pm (UTC) (Link)

What a bunch of grumps!

waters_of_lethe

2012-12-11 02:57 pm (UTC) (Link)

Is there anything in this world/universe/existence that people will NOT complain about!? Sheesh!

sacch

2012-12-11 03:18 pm (UTC) (Link)

What.
Aggressively cheerful.
Holy shit, how rude is that? :| Wtf.

coldestwinterx

2012-12-11 03:28 pm (UTC) (Link)

i keep coming back to this post and i'm still at a loss as to how to respond... it's like you can't win! you're either too cheerful or not cheerful enough or too this or not enough that, nobody's ever happy... except when they are! and nowadays you never now when or why that will be! AGHHHH!!!

nyxalinth

2012-12-11 04:04 pm (UTC) (Link)

Well obviously if you'd not tried a second time they'd be all "Our bartender was snotty and aloof! Waaaaaaah!"

l_o_lostshadows

2012-12-11 04:10 pm (UTC) (Link)

I'm wonder what they hope this complaint will accomplish. Do they seriously expect your boss to tell you to be less cheerful?

vanillacoffee

2012-12-11 04:27 pm (UTC) (Link)

If anyone EVER needed proof that people will complain about ANYTHING, well, here it is.

harleenfrances

2012-12-11 04:56 pm (UTC) (Link)

LOL people can be so weird.

whitedragon47

2012-12-11 05:11 pm (UTC) (Link)

First thought - what a bunch of asshats.
second thought - you deserve a cookie for doing a good job and being all kinda cheery to customers. :-D

painfulblue

2012-12-11 06:10 pm (UTC) (Link)

You would have gotten a larger tip from me for being cheerful AT ALL! I know how service jobs can suck. Those people are just stupid heads.

compost75

2012-12-11 06:36 pm (UTC) (Link)

I'm guessing they were playing a cute little game of trash-the-waitstaff. Getting their rocks off by getting servers in trouble.

jerks.

robertr4836

2012-12-13 05:38 pm (UTC) (Link)

If that's the case they need to learn how to use their imaginations a bit more and make up some bad stuff. You don't generally get servers in any trouble by complaining that they are doing their jobs to well.

Actually this post reminds me of the cashier that got yelled at because he/she was ringing the customers purchases up too fast. Last thing we should want to do is keep the line moving quickly and reduce everyone's wait don't ya know.

kingshearte

2012-12-11 08:42 pm (UTC) (Link)

Arg. Is there anything more infuriating than asking a question that requires a response, not getting one, repeating the question, and then being told that you were heard the first time?

IF YOU HEARD ME, WHY DIDN'T YOU ANSWER ME, YOU ASSHAT?!?!

Ahem. Sorry.

theaftercath

2012-12-11 08:48 pm (UTC) (Link)

In my list of "Top 100 Pet Peeves" (because I can't limit it to just 10) having people not respond to me is one of the most annoying.

"Can I get you all started with something to drink? [long, pregnant pause while everyone keeps their eyes fixed on their menus/cell phones and I try to make eye contact with someone, anyone]... We have beer, wine, Coke products [another long silence where I'm standing there, smiling like an idiot at people who don't seem to know I exist] ... I'll check back--"

"WE NEED TIME TO LOOK!!!"

Just say so right away, sheesh!

Edited at 2012-12-11 08:49 pm (UTC)

strwbrri_shrtck

2012-12-12 01:11 am (UTC) (Link)

YESSSS THIS SO MUCH!!!

ancara_iiii

2012-12-12 08:40 pm (UTC) (Link)

I came here to say this!!!

If you frickin heard me the first time, then ANSWER ME!!!!!!!!!!


GRAAAAARG *rageface* This is seriously one of my biggest pet peeves :P

crazy_catlady

2012-12-12 11:02 pm (UTC) (Link)

My brother does this constantly! Urgh.

spacebabie

2012-12-11 10:13 pm (UTC) (Link)

I wouldn't be surprised if they were set to go in and find something to complain about so they could get a coupon or a gift card but since you provided such great service they had nothing to really complain about so they complained about this.

nightshade1972

2012-12-12 03:07 am (UTC) (Link)

Since I wasn't there and didn't see how you interacted with them, I won't speak directly to your incident.

However, I have had at least one waitstaff interaction where she really *was* "aggressively cheerful", and it was very off-putting. When you're smiling so hard it looks like your face is going to split, and when you're oozing that perky-happy-chipper-squirrel-on-crack vibe, it's annoying. In the incident I had, the server was coming by literally every two or three minutes to check on our table. The restaurant was full, so it wasn't like it was a slow night and the server was "trying to look busy" so her boss wouldn't get mad. That sort of thing I can understand. But when the server's oozing fake charm and being a PITA to boot, that actually lessens the pleasure of the dining experience.

Even so, it would never occur to me to *complain* about the server being "aggressively cheerful". I may personally find it annoying, but when it's clear they're trying to do the right thing I don't want to get them in trouble.

corridor7f

2012-12-12 06:52 pm (UTC) (Link)

If you'd not repeated yourself, I'm sure the complaint would be along the lines of "ignored us, and we found it offensive".

If you're going to screw up with an impossible-to-please customer, I'd say your method was best.

klauses

2012-12-13 03:27 am (UTC) (Link)

So rude of them to just ignore you like that!