I started working for a bank here in the UK 2 months ago. There are many things our wonderful customers do that make me want to cry:
Yes, I understand that our interest rates on savings are low. However, staring at me, whinging about how ridiculous they are or telling me repeatedly that "X has far better rates!", won't change a thing. Believe me, I have no control over the rates we pay and even if I did, I sure as hell wouldn't raise them for moaners like you. Btw, if you can get such better rates elsewhere, be my guest.
We work on an appointment basis for most things short of depositing/withdrawing money. So, gentleman who came in to open a new account, I apologise but we're fully booked today and there's nothing we can do for you short of booking an appointment for a later date. No, our branch in town is fully booked too. Shouting at me that you've been a customer of [bank] for 20 years isn't going to make me pull an advisor out of my ass. Screw you. The people who have actually made appointments have probably been customers of ours for a long time too. Not to mention, if this was so vitally important, why have you waited till the last concievable second to sort it out?
Fuck you, lady who left her debit card at home when she came out shopping. Without your card, and with ID, we can give you £50 from your account. For people who's cards have been stolen, or in exceptional circumstances, management can do more at their discretion. However, you just didn't check if you had your card with you before you came out. Not really our problem, to be honest. Snapping at me that our branch in town does more is not going to help. I can't control what they do, and this is our bank policy. Telling me to go fuck myself and storming out was real classy.
Also, it isn't our responsibility to manage your account for you. You go overdrawn, you pay the fees. No, we're not going to personally tell you every time you go overdrawn. Take some responsibility!
- (no subject)