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charuby charuby wrote in customers_suck
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Yet more sucks!


Suck 1)

This happened on 27th November 2012. Location: Discount store.

I was serving a young woman who looked about 17-18, but apparently was 22. She was with a man and another woman and had three children with her. The transaction was going okay, until I came to the spray deodorant. I kindly asked her for some ID.

Her: ID? For fucking body spray? Are you fucking stupid?

Me: Sorry, but because it’s an aerosol I’m required to ask you for ID.

Her: I’m 22! *she angrily points to her kids* And I’ve got three kids! This is so fucking ridiculous!

The man she was with got out his ID and was going to show it to me, but I told him that I need to see the woman’s ID and not his, since I can’t let another person buy something for someone else.

Him: Fucks sake!

He skulked off and was standing a bit away now. The woman said fuck it, she doesn’t want the rest of the stuff now either.

As they were leaving, the other woman said to her,

“You can’t let her get away with that! I’d complain if I were you! Hopefully she’ll get the sack!”

To which she replied,

“Yeah, I’m going to. So out of order. When I’m done complaining she won’t be able to find another job anywhere.”

Oh, I’m so scared! How far do they think they’ll get with this? The way they were talking, it was as if I’d hit her or something. Sorry to slash your dreams of my hopeful dismissal love, but I hardly think I’m going to get fired for doing my job in the correct manner… (which is, if you look under the age of 25, I’m required by law to ask you for ID if you’re trying to purchase an age-related product, and her can of body spray does count as an age-related product.)

But, have fun trying to get me fired sweetie!

A fortnight on and I'm still here lol. Then again, I'm guessing it was just all words to try and scare me.





Suck 2)

This one happened on 29th November 2012. Location: Discount store.

You will have heard me mention that there is a limit on how many packs of painkillers we can sell to a customer. The limit is 3 packs per customer. A man came up to my till with 5 packs.

Me: Hiya, sorry but there is a limit on how many packs of tablets we can sell. I can only serve you with three packets, is that okay?

Him: That’s stupid. Just serve me.

Me: Okay, would you like these, or these? (he was purchasing two brands of painkiller, three of one, two of the other).

Him: All of them.

Me: I’m really sorry, but like I said, I can’t sell you five packets. There’s a limit of three. If you just bare with me, I’ll go and get the sign from the shelf. It’s got the limit on there.

As I walked off to get the sign, he yelled back at me,

Him: Is that the fucking law or is it a policy?!

Right. Any customer swearing at a cashier is NOT on in my book. But I was in a good mood regardless and I fancied killing him with kindness.

I came back to the till and apologised profusely for keeping him waiting with a nice smile. Of course, he didn’t return it, but I wasn’t expecting one, neither was I bothered at this point.

Me: So, as you can see, it says here “Limited to three packs per customer over the age of 16.”

Him: So, what you’re saying is, if I’m under 16 I can buy unlimited packs?

Me: No, that means that there’s also an age restriction on tablets. We can’t sell them to those under the age of 16.

Him: You WHAT? I’ve heard it all now. This is a stupid policy.

Me: Oh, I’m sorry, I didn’t answer your question earlier *smile* It’s actually not a company policy. It’s the law. Shops have a limit of either two or three, and as you can see, in this shop the limit is three. Did you know that only pharmacies are allowed to bypass the limit?

Him: This country is really going downhill.

Me: Yes, it is, I agree *with the necessary nods and disapproving looks* But I’m afraid I have to abide by the laws, however silly I think they may be. So, which tablets would you like to buy?

Him: I’ll have these ones please! *with a nice smile*

He purchased three packs, apologised and said that he can see that it’s not my fault now, and off he went, happy as Larry. I love being in a good mood at work, because suddenly I have guts and don’t just stand there quivering, trying to be professional and ending up coming off as socially inept. And I can kill them with kindness. And sometimes, just sometimes, it actually WORKS!





Suck 3)

Happened on same day as Suck 2, same shop. More of a WTF than anything.

I was closing the doors when a man came in and stood by the entrance. I told him that we were actually closed now, but he came in anyway. He was drunk. I could have lost my job, because I swear my blood alcohol level had risen just by breathing in the fumes, and you can’t be drunk at work! Lol!

Him: It’s the 1st of November on Saturday.

Me: Oh, you mean December.

Him: November.

Me: No, Saturday is December 1st.

Him: November!!

Me: December, sir.

Him: November! It’s November! On Saturday! 1st of November!!! Am I banned?

Me: No, you’re not. We’re just closing the shop now.

Him: So I’m not banned?

Me: Don’t worry, you’re not banned.

Him: Oh. Okay. I’m very sorry to have shouted. Goodbye.

Me: Bye!

And I closed the doors and laughed.

Oh! The next day he came in again and had pretty much the same exchange with another cashier.





Suck 4)

This one happened on 4th December 2012. Location: Discount store.

I was serving a lady and she was paying with a card. She put her card in the machine and immediately started to put her pin number in. I told her that it was not ready yet but she didn’t listen. She kept trying to put her number in over and over wondering why it wouldn’t take it. The card machine finally told her to enter her pin but she must have already entered it partially, because it told her her pin number was wrong. She huffed and puffed. I told her to please press the ‘clear’ button to wipe the pin number off so that she could re-enter it. She didn’t do that. Instead she pulled out her card and then put it back in immediately and started entering her pin again, when it wasn’t ready. I told her to clear it, but she didn’t. She took the card out again. FINALLY, she listened to my prompt (Enter your pin for me please) and didn’t put her number in until AFTER I’d asked to, which is what she should have done in the first place! It went through, and that was that. Or so I thought…

The queue was getting bigger, all because she couldn’t read or listen to simple instructions (it tells you when you should enter your card, and your pin and when you should remove your card AND I was trying to tell her what to do and when to do it) so she turned to the queue and said,

“Sorry about this, folks! I think they need to get someone else on the tills, preferably someone who actually knows what they’re doing!”

WHAT? Just WHAT? I don’t know what I’M doing? I was the one who tried to tell you what to do with your card and when to enter your pin, and how to clear your wrong pin numbers, yet I’m the one who doesn’t know what I’m doing? And you had to say that to my face, didn’t you? You couldn’t just walk away, could you? You just HAD to say something, didn’t you? An apology wasn’t enough, you had to try and shame me at the same time, even though the whole shenanigans were YOUR fault.

I hate people sometimes.



leaf_kunoichi

2012-12-07 09:18 pm (UTC) (Link)

“Limited to three packs per customer under the age of 16.”

That's a very badly worded sign. It tells customers that people under 16 can only buy three packs. I can see why he would be confused based on that sign.

charuby

2012-12-07 09:29 pm (UTC) (Link)

I wrote it wrong. I meant to write 'over' and not 'under'. It was a typo lol.

mskatness

2012-12-07 09:21 pm (UTC) (Link)

I'm confused on number 2, if the sign says "Limited to three packs per customer under the age of 16" then wouldn't that mean that if you're over the age of 16 you can unlimited packs?

charuby

2012-12-07 09:30 pm (UTC) (Link)

No, I wrote that wrong, I meant to write 'over' and not 'under'. Oops!

shukivengeance

2012-12-07 09:32 pm (UTC) (Link)

You never know, maybe the guy from #3 is a time traveler :p

netquiddler

2012-12-07 09:45 pm (UTC) (Link)

If he is, keep him away from the giant evil salt shakers.

Evil, genocidal salt shakers.

runa27

2012-12-10 03:39 am (UTC) (Link)

OMG! XD

I recall a friend of mine and her mother were in the local "British Shoppe" downtown (we live in Florida, so yeah, it's a "specialty" shop), and of course, the shop had a bunch of Doctor Who stuff. The mother looks at a stuffed Dalek and says: "What the hell is that? A salt shaker?"

Said friend says, "No, that's a Dalek. It's from Doctor Who. They're aliens. Evil genocidal aliens."

Said mother, incredulously, says: "GENOCIDAL SALT SHAKERS!?"

Apparently the (British) cashier, who overheard this entire exchange, just burst out laughing and couldn't stop for several minutes. XD

You have to give props to the show's creators for managing to make something that silly-looking so scary.


ancara_iiii

2012-12-07 09:40 pm (UTC) (Link)

Oh! I HATE when people treat you as though you're not doing your job properly!

GRARG!

Lol I wanted to strangle #4 just from reading your description of what happened :P

It's like..no---just stop--wait--for one second--ma'am--just---hold on---don't enter it yet---GDAMMIT!! JUST WAIT FOR ONE FREAKIN SECOND!!!!!


lol ;)

joie_

2012-12-08 09:57 am (UTC) (Link)

Sentence four is the best description of how I feel with our card machine.

zorinlynx

2012-12-07 09:48 pm (UTC) (Link)

Why is hairspray regulated, anyway? I understand regulating spray *paint* so that hooligans can't use it to tag things but what you going to do with hairspray? Set the spray on fire and use it as a flamethrower?

Yeah I've done that. :) But You don't really hear of kids doing this often... do you?

the_brass_ring

2012-12-07 09:49 pm (UTC) (Link)

Probably because of huffing.

she_who_dares

2012-12-07 09:53 pm (UTC) (Link)

Yep - the supermarket I worked in (though I wasn't a cashier), the cashiers were all trained to check aerosols and that was the reason given.

kathminchin

2012-12-07 09:59 pm (UTC) (Link)

Aerosols can be abused in the same way as glue - sniffing them to get a high. With a side order of "often fatal..."

joie_

2012-12-08 09:56 am (UTC) (Link)

Huffing. Kids around here huff on Air conditioner units in peoples windows in the summertime because they can't access/afford sprays very easily here in Oklahoma.

runa27

2012-12-10 03:45 am (UTC) (Link)

Like others said, it's because kids are stupid and use it to get high.

Even canned air (like for cleaning keyboards) is age-controlled in our area, for that exact reason.

In fact, leads to a great story from a friend of mine who used to work at an office supply store:

One day, this kid - obviously a teen, and kinda wiggy anyway - tries to buy a whole case of canned air. She checks his ID, as she is supposed to, and informs him he is (naturally) underage to buy it. He hems and haws and throws a fit and says, "but it's for ROBOTICS! We NEED it!" but of course, she can't legally sell it anyway so he goes home bitching without it.

Next day the guy's teacher who indeed apparently is the leader of their Robotics Team, comes in to buy that same case of canned air, and asks why the sale was turned down to the kid. She explains why, and the teacher gives like the BEST possible response:

"Oh, makes sense. Anyway, I'm pretty sure that kid is huffing SOMETHING..."

I LOL'd.

mikadosok

2012-12-07 10:42 pm (UTC) (Link)

Just sometimes you hate people? You're nicer than I am...which is why I work at a low wage job scooping cat poop.
Then again, I've got benefits that can't be beat, like cuddling kittens.

joie_

2012-12-08 09:55 am (UTC) (Link)

I wish I wasn't allergic to animals. Otherwise I would not mind scooping poop for a living if it meant I didnt have to deal with tons of people all the time.

0wls_do_cry

2012-12-08 05:51 am (UTC) (Link)

Hah, no. 3 sounds like Bernard Black.

cassandraterra

2012-12-08 07:00 am (UTC) (Link)

Brilliant! I love Black Books.

joie_

2012-12-08 09:54 am (UTC) (Link)

At our store they believe if they cannot get their cards to do things right it is your fault. Do not worry or fret people do this everywhere, and it's to make them feel less embarrassed because they aren't listening/doing something right.

Here is our card machine questions and they mess up 90% of the time on them:

1. Credit
2. Do you want to use your pin? No
3. Is the total OKAY? Yes
4. Please sign

1. Debit
2. Pin number
3. Ask if you want cash or not
4. Pick out cash amount (no signing required)


1. EBT [foodstamps]
2. Food or Cash <-- Cash part is a wtf because ours you cant get cash.
3. Is the total okay?? (no signing required)

1. Gift card
2. Is the total OKAY?


#3 sounds fun.

#1 I see this a lot at our discount stores. The cashier at the one by my moms house is always surprised when we are nice to her. SURPRISED. If it is law for you to ask and get these IDs, then if they go elsewhere and aren't asked it means the other store is not doing their jobs. Its nothing on you. I will never understand people throwing a fit about showing ID.


#2 Im glad to hear you explained that to him instead of snapping ITS JUST HoW THINGS ARE! ARRRRGGH! <-- I have had shit explained to me like that -minus the ARRGH though I think Id have been less annoyed if they'd had popped out an ARRRGHH. The most we have with medication is the ones that have the stuff that you can make meth with are behind the pharmacy counter and cannot buy without an ID. State tracks how many times you buy the pills in months time at various pharmacies and if you buy too much you can get a visit from the cops.

Sorry this was long.



ljmydayaway

2012-12-09 07:59 pm (UTC) (Link)

With the EBT - Cash part, it means that you use the cash portion of your EBT benefits (EBT benefits come in food stamps and cash, not everyone gets both), not that you get cash back. ;)

I think people usually have to go to an ATM to get cash out of an EBT card, but I've never used it, so *shrug*.

desikitteh

2012-12-08 12:06 pm (UTC) (Link)

dear sucks #1 & #2,
kindly do not blame your cashier for restrictions put in place because idiots are killing themselves or becoming addicted using products in a dangerous manner. THIS is why we can't have nice things.

no love,
person who uses products sensibly!

tangldupinplaid

2012-12-08 04:56 pm (UTC) (Link)

#4 makes me so angry. it's probably she wants to blame someone else because she knows she was the one not listening to the instructions :/

i work for a cell phone company and i get similar scenarios to #2 in a way. not for laws, but things that aren't our fault and we have no control over as a retail outlet. so again you just have to kill them with kindness. there's not much else you can do when someone comes raging in your face because they were overbilled for something but you don't have the power to credit the account yourself (they have to call customer service) or whatever else they're angry about that isn't your fault. u___u i've had so many people (especially recently) where i've killed them with so much kindess that they took it back XD ("i'm sorry for taking it out on you. i know it's not your fault and there isn't much you have ability to do to help. thanks for listening.") O_O

tangldupinplaid

2012-12-08 05:03 pm (UTC) (Link)

also, i forgot to say, i hate it when people whine about showing ID!! it still happens all the damn time! i worked there almost 2 years and i still find myself explaining ID policies over and over. i asked one guy for ID the other day because he was changing part of his cable package, since it's a financially impacting change, i have to confirm ID. he was sooo nice up to that point but he suddenly FREAKED out and was yelling and like "this makes no sense!!" even though i had explained him that i need to check everyone's ID for these kinds of changes, and we really have had fraud in cases like this before, but he like just growled loudly and stormed out. leaving his stuff behind too. i didn't know what to do so i put it in the back with a note on it. so then like 5 minutes later he comes in...with a driver's license. TT_TT

i also hate the "oh, but i don't drive! i don't have ID except for my health card [it is against Canadian law for anyone to accept a health card as ID, unless it is for medical purposes]" i always tell them "i don't drive but i have three IDs i could present in this scenario [passport, Provincial age of majority card, and a card issued by the liquor license board]" and educate them on what they can get in the future, etc. i had one lady the other day i told her all this and she just blew me off. i don't understand why people think they can get around without ANY ID in today's society. :S

(ok sorry that turned into a bit of a rambling rant XD)

ellex42

2012-12-08 09:55 pm (UTC) (Link)

i don't understand why people think they can get around without ANY ID in today's society.

^THIS

Although I don't approve of the shenanigans going on in my state (Pennsylvania) prior to the recent Presidential election regarding requiring ID in order to vote, I do think it's important for everyone of driving/voting/drinking/buying restricted items age to have proper ID, and the voting ID requirement is forcing my state government to make non-drivers ID easier and more accessible to get.

surrey_sucks

2012-12-08 06:45 pm (UTC) (Link)

1. When I’m done complaining she won’t be able to find another job anywhere.

Why are people so damn nasty? Is ruining someone's chances of getting employment appropriate to not being able to buy deodorant? Seriously, get some perspective!

2. The customer apologized?! Wow! (He was correct in pointing out the flaw in the way the sign was worded--good thing it wasn't a legal document being argued in court!)

3. Ha ha, that's kind of cute that he apologized for shouting!

4. She's the one who doesn't know what she's doing! I've been a cashier, and people have no fucking clue how to use a debit/credit card. They put the card in too soon, pull it out too soon, etc. A few times, before I've even scanned the items, people have started shoving their cards in the card reader. OK....?

runa27

2012-12-10 04:01 am (UTC) (Link)

Oh this so much.

If I'm still punching things in, obviously the total isn't going to be correct so whyyyyy are you swiping it yet? o.O

It's especially bad in my department, because our payments are usually deposits, so they're ~*special*~ orders that need to be punched in manually, so it usually takes a minute to put it in. Cannot tell you how many times people have tried to swipe their card when I've only just managed to sign into the register. I'm also a little confused when this happens - do they not expect me to tell them when the payment needs to go through? o.O


sayga

2012-12-08 10:16 pm (UTC) (Link)

"When I’m done complaining she won’t be able to find another job anywhere.”

This kind of thing really pisses me off because I always imagine they are the EXACT same types of people who would moan about unemployed people mooching off society...

Story #4 pisses me off on your behalf, but I bet EVERYONE in the line was thinking the exact same thing as you. They can all see it's HER and not you. But it was still extremely rude and condescending of her. >:(

rhiannonrising

2012-12-11 10:48 pm (UTC) (Link)

22? 3 kids? A class act all the way, especially with that whole yelling at shop staff thing. Ugh. Sorry you had to deal with that. Yes, complaining that the staff was doing their job right is REALLY going to make a difference.