This happened on 27th November 2012. Location: Discount store.
I was serving a young woman who looked about 17-18, but apparently was 22. She was with a man and another woman and had three children with her. The transaction was going okay, until I came to the spray deodorant. I kindly asked her for some ID.
Her: ID? For fucking body spray? Are you fucking stupid?
Me: Sorry, but because it’s an aerosol I’m required to ask you for ID.
Her: I’m 22! *she angrily points to her kids* And I’ve got three kids! This is so fucking ridiculous!
The man she was with got out his ID and was going to show it to me, but I told him that I need to see the woman’s ID and not his, since I can’t let another person buy something for someone else.
Him: Fucks sake!
He skulked off and was standing a bit away now. The woman said fuck it, she doesn’t want the rest of the stuff now either.
As they were leaving, the other woman said to her,
“You can’t let her get away with that! I’d complain if I were you! Hopefully she’ll get the sack!”
To which she replied,
“Yeah, I’m going to. So out of order. When I’m done complaining she won’t be able to find another job anywhere.”
Oh, I’m so scared! How far do they think they’ll get with this? The way they were talking, it was as if I’d hit her or something. Sorry to slash your dreams of my hopeful dismissal love, but I hardly think I’m going to get fired for doing my job in the correct manner… (which is, if you look under the age of 25, I’m required by law to ask you for ID if you’re trying to purchase an age-related product, and her can of body spray does count as an age-related product.)
But, have fun trying to get me fired sweetie!
A fortnight on and I'm still here lol. Then again, I'm guessing it was just all words to try and scare me.
This one happened on 29th November 2012. Location: Discount store.
You will have heard me mention that there is a limit on how many packs of painkillers we can sell to a customer. The limit is 3 packs per customer. A man came up to my till with 5 packs.
Me: Hiya, sorry but there is a limit on how many packs of tablets we can sell. I can only serve you with three packets, is that okay?
Him: That’s stupid. Just serve me.
Me: Okay, would you like these, or these? (he was purchasing two brands of painkiller, three of one, two of the other).
Him: All of them.
Me: I’m really sorry, but like I said, I can’t sell you five packets. There’s a limit of three. If you just bare with me, I’ll go and get the sign from the shelf. It’s got the limit on there.
As I walked off to get the sign, he yelled back at me,
Him: Is that the fucking law or is it a policy?!
Right. Any customer swearing at a cashier is NOT on in my book. But I was in a good mood regardless and I fancied killing him with kindness.
I came back to the till and apologised profusely for keeping him waiting with a nice smile. Of course, he didn’t return it, but I wasn’t expecting one, neither was I bothered at this point.
Me: So, as you can see, it says here “Limited to three packs per customer over the age of 16.”
Him: So, what you’re saying is, if I’m under 16 I can buy unlimited packs?
Me: No, that means that there’s also an age restriction on tablets. We can’t sell them to those under the age of 16.
Him: You WHAT? I’ve heard it all now. This is a stupid policy.
Me: Oh, I’m sorry, I didn’t answer your question earlier *smile* It’s actually not a company policy. It’s the law. Shops have a limit of either two or three, and as you can see, in this shop the limit is three. Did you know that only pharmacies are allowed to bypass the limit?
Him: This country is really going downhill.
Me: Yes, it is, I agree *with the necessary nods and disapproving looks* But I’m afraid I have to abide by the laws, however silly I think they may be. So, which tablets would you like to buy?
Him: I’ll have these ones please! *with a nice smile*
He purchased three packs, apologised and said that he can see that it’s not my fault now, and off he went, happy as Larry. I love being in a good mood at work, because suddenly I have guts and don’t just stand there quivering, trying to be professional and ending up coming off as socially inept. And I can kill them with kindness. And sometimes, just sometimes, it actually WORKS!
Happened on same day as Suck 2, same shop. More of a WTF than anything.
I was closing the doors when a man came in and stood by the entrance. I told him that we were actually closed now, but he came in anyway. He was drunk. I could have lost my job, because I swear my blood alcohol level had risen just by breathing in the fumes, and you can’t be drunk at work! Lol!
Him: It’s the 1st of November on Saturday.
Me: Oh, you mean December.
Me: No, Saturday is December 1st.
Me: December, sir.
Him: November! It’s November! On Saturday! 1st of November!!! Am I banned?
Me: No, you’re not. We’re just closing the shop now.
Him: So I’m not banned?
Me: Don’t worry, you’re not banned.
Him: Oh. Okay. I’m very sorry to have shouted. Goodbye.
And I closed the doors and laughed.
Oh! The next day he came in again and had pretty much the same exchange with another cashier.
This one happened on 4th December 2012. Location: Discount store.
I was serving a lady and she was paying with a card. She put her card in the machine and immediately started to put her pin number in. I told her that it was not ready yet but she didn’t listen. She kept trying to put her number in over and over wondering why it wouldn’t take it. The card machine finally told her to enter her pin but she must have already entered it partially, because it told her her pin number was wrong. She huffed and puffed. I told her to please press the ‘clear’ button to wipe the pin number off so that she could re-enter it. She didn’t do that. Instead she pulled out her card and then put it back in immediately and started entering her pin again, when it wasn’t ready. I told her to clear it, but she didn’t. She took the card out again. FINALLY, she listened to my prompt (Enter your pin for me please) and didn’t put her number in until AFTER I’d asked to, which is what she should have done in the first place! It went through, and that was that. Or so I thought…
The queue was getting bigger, all because she couldn’t read or listen to simple instructions (it tells you when you should enter your card, and your pin and when you should remove your card AND I was trying to tell her what to do and when to do it) so she turned to the queue and said,
“Sorry about this, folks! I think they need to get someone else on the tills, preferably someone who actually knows what they’re doing!”
WHAT? Just WHAT? I don’t know what I’M doing? I was the one who tried to tell you what to do with your card and when to enter your pin, and how to clear your wrong pin numbers, yet I’m the one who doesn’t know what I’m doing? And you had to say that to my face, didn’t you? You couldn’t just walk away, could you? You just HAD to say something, didn’t you? An apology wasn’t enough, you had to try and shame me at the same time, even though the whole shenanigans were YOUR fault.
I hate people sometimes.