Mr. Rogers
Doctor Spaceman thesilverymoon wrote in customers_suck
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Most of these are not necessarily sucks if they happen once, but when they happen multiple times? Yeah, that's suck territory.

Background: I work as an overnight cashier in a CVS/Duane Reade type place (though it's neither of those stores).

1. We are the ONLY 24 hour pharmacy in our area. We have a gigantic flashing sign outside that SAYS 24 hour pharmacy. Even the hospital's pharmacy is not 24 hours. Said hospital is aware of this and also has a very, very obvious prescription sheet that they send their patients home with. I know what it looks like because I see it every night. So please, people, for the love of God, PLEASE stop asking me if the pharmacy is open. The hospital sent you here because it's the ONLY ONE THAT IS. I know that the hospital sent you, I know that they told you it was open, so why on earth are you asking me about it?

2. We recently launched a new rewards program and I have to ask every single person if they have the card. There are gigantic signs everywhere in the store explaining what the program is. It's very, very hard to miss. so it should come as no surprise then that I have this conversation about ten times a night:
Me: Do you have your [Store] Rewards Card?
Customer: CVS card?
Me: No, [Store] Rewards Card.
Customer: [Local grocery store] card?
Me: No, [Store] Rewards Card.
C: [Other Store] Card?
Me: No [Store] Reward Card.
Over and over and over again.

Why would we accept the card of a rival business?

3. We usually run drives for the local food pantry all year long and keep the CLEARLY marked donation boxes on our checkout counters so people can just buy the food items and drop them in no problem. But of course, people don't like reading signs. It happens all the time that people will grab items out of the box and try to buy them. Usually they're very pleasant when I tell them those items are donations for charity and aren't for sale, but still--why would someone try to buy them when it's obviously marked as being for charity?

And now for one, special suck:
Our pharmacy gets really busy on Friday nights and since after 10pm there's only one guy back there trying to handle the phones, walk ins, and drive thru, sometimes people just have to wait (yes this is a management suck, but there's not a lot I can do about it at 10pm after the manager in charge of scheduling has gone home). The pharmacist will generally (and understandably) give preference to those who do the drive thru or are walk ins, so people who call in usually have to wait a bit before he can help them. HOWEVER once they are on hold for two minutes, they will ring at my phone up front. No person has to wait more than two minutes on hold without having someone in the store pick it up to try and help them. It's corporate policy and all phones are set up to never go over the two minute mark.
Cue my conversation with Angry Lady (A).

Me: Hello, [Store] at [Address] this is TheSilveryMoon, how can I help you?
A: Yes, I have been on hold for over five minutes, can you PLEASE what is the number to get back to the pharmacy?
Me: (thinking she wants to know if they have a direct number instead of just calling the store and waiting for the menu) I'm very sorry ma'am, I'm not sure. But I could transfer you the pharmacy and they might be able to tell you what it is.
A: Fine. But don't put me back on that menu, I don't want to hear it anymore!
(When customers are put on hold they just hear music, so I assume she won't mind that and transfer her to the pharmacy. Predictably, the phone rings again after she's on hold for two minutes)
Me: I'm sorry to make you wait ma'am did the pharmacist not pick up?
Me (Genuinely confused--if she's on hold, she should be hearing music NOT the menu) I'm terribly sorry ma'am, but as I said I don't know the pharmacy's direct number. Would you like me to try transferring you again?
(I transfer her to the pharmacy and this time page the pharmacist as well. However, given how busy he is, I of course get the woman back two minutes later)
Me: Ma'am, I'm terribly sorry, he seems to be quite busy, so I could try transferring you again or-- (this is where I would have told her if she gave me her name and number our pharmacist would be happy to call her back as soon as he can. I didn't get that far)
Me: I'm very sorry ma'am, I have no control over what you hear when on hold. If you have a problem I could give you corporate's number--
Me: Ma'am, I'm very sorry but as I said I don't have control over that, but--
And then she hung up on me. Which was a blessing since I was glad to not have to deal with her, but I gave my manager and the pharmacist a warning in case she called back or decided to complain about me.

Also, it's worth noting that if she HAD been listening to the menu on repeat, guess what she would have been hearing over and over again?
"Press one for photo, PRESS TWO FOR PHARMACY."

And for the record, we have hold music that plays when we transfer people. So I have no idea what that lady thought she was listening to.


2012-12-03 09:08 pm (UTC) (Link)

why would someone try to buy them when it's obviously marked as being for charity?

The same reason I went to drop my old cell phone in the Cell Phone for Soldiers box the other day and found it full of garbage. People are A***oles.


2012-12-03 09:21 pm (UTC) (Link)

Those two situations are not at all alike. Someone wanting to buy something because they didn't read the sign and see it's for charity does not make them an asshole. Especially when they don't argue about it.


2012-12-03 10:10 pm (UTC) (Link)

Or maybe they think buying the item sends proceeds to the charity.


2012-12-03 10:28 pm (UTC) (Link)

I have seen it set up both ways: "buy X item for charity" and that amount is set aside for the charity, and "buy X item for charity" and the ITEM is set aside for charity. Walmart did have a sort of thing locally where they had one of those reusable blue bags full of a variety of foods, and pinned to it was a sheet full of barcodes and a paper that said "buy this bag for $10 for (local drive)." Closest I've seen to the "item" thing.


2012-12-03 10:54 pm (UTC) (Link)

There's a local grocery store that does that, has a bag or a cart of groceries set up with a sign "buy this for a hungry family for the holiday." Though one chain store just has the $1, $5, $10 tickets towards charity. Others have a bin where you drop off the foods you buy for charity, like the OP's store.


2012-12-03 10:46 pm (UTC) (Link)

That, too. There are always those bins in places like Target where it isn't at all clear whether you're supposed to put already purchased merchandise, or grab the merchandise and buy it for charity.


2012-12-03 10:56 pm (UTC) (Link)

I've had to stop and read to understand what is going on with those, lol. (although it would be easier on the employees if more people would stop and read instead of assuming something.)


2012-12-04 05:51 pm (UTC) (Link)

The state liquor store near my house has a large cardboard box for charity donations. Someone had printed on the side of it "DO NOT THROW RECEIPTS IN HERE!".

Personally I thought it would be far more effective to provide a barrel as an alternative receipt throwing location but I guess that would be too much like solving an obvious problem. I toss my receipt in the empty wine/liquor boxes stacked by the exit (although that big charity box does look mighty tempting at times) ;)


2012-12-06 09:08 pm (UTC) (Link)

What about waiting until you're near, oh, a rubbish bin? Like an adult?


2012-12-06 09:19 pm (UTC) (Link)

Yeah, all them adults taking their trash back to their cars with them and driving to another store and using the trash bins that most stores are smart enough to provide (like oh, I don't know, every other liquor store except the one near my house? Every gas station, every supermarket, every convenience store, Walmart, Bestbuy, Target, K-Mart, Staples, Bed Bath and Beyond, etc., etc, etc to infinity and beyond).

Actually I suppose the adult thing to do would be to make a formal complaint.


2012-12-03 10:20 pm (UTC) (Link)

Some people are just jerks. Angry lady, I'm looking at you. What is the point in getting so irate over something tiny like that? It doesn't make you happy, nor does it make the person you're yelling at happy. Unless you're one of these people that take solace in being rude and grumpy all the time... which sadly happens a lot these days :/


2012-12-04 01:31 am (UTC) (Link)

I understand it's annoying, but I'm not sure people double checking the pharmacy department is actually 24-hours is really a suck. Just because someone at another location told them it was, doesn't guarantee the information is accurate.


2012-12-04 03:14 am (UTC) (Link)

I agree.


2012-12-04 05:01 am (UTC) (Link)

And they can't check the "giant flashing sign"? It's a suck because they're too stupid to see the giant sign combined with being told by a hospital that it would be open. It probably has people, you know, working in it too, which can be a good sign that it is open.


2012-12-04 06:27 am (UTC) (Link)

It's also a way to reassure themselves--I work at Green Apron Coffee and even when there are people in our lobby and we're making drinks (yet doing a bit of cleaning too), we get asked it. It's simple to just say "yes, we are!" and move on.


2012-12-04 06:32 am (UTC) (Link)

It's still stupid and tiring. I get it all the damn time at my work and I am so tempted to say no some times to fuck with the idiots that can't work out that every sign that my lane is open means I might be open; light on, me at the til, the big service smile, etc. '

Seriously though: "Giant flashing sign"

If you have to ask after that point...


2012-12-04 01:41 pm (UTC) (Link)

Since most people I know call stores like CVS a pharmacy, a giant flashing sign on the front saying "24-hour pharmacy", doesn't tell me if I can get a prescription filled at 2am, or just buy nail polish.

Plus, most stores I've been in hide the pharmacy dept. right in the back. It's faster to ask someone at the front of the store if they're open, than go look.


2012-12-04 01:51 pm (UTC) (Link)

Well then they're still stupid for thinking the whole store is the pharmacy when it's not and it's not rocket science to figure that out. These people, in the post, were sent by a hospital and saw the sign. Seriously, if you have to check you're just dense.


2012-12-04 01:59 pm (UTC) (Link)

So, what do you call CVS/Walgreens type businesses if you don't call them pharmacies?

Again, just because someone, who doesn't work for the pharmacy in question, said the pharmacy department is open 24-hours, doesn't guarantee to the customer that the information is correct. So, asking a simple yes or no question to the first person they see in the store, to double check, actually makes them fairly smart.


2012-12-04 02:15 pm (UTC) (Link)

Lacking in deductive reasoning is not what I consider smart and, at best, they're lazy for not even looking before they go bother someone. If all signs (literally, most CVS style stores have their pharmacy hours listed on the door to boot) point to yes, and you still have to ask, you're not exactly using your brain.

I call CVS/Walgreens by their respective names. I only go to them for the pharmacy and go when pharmacy hours are up, so I call them a pharmacy when going there for pharmacy stuff. And even if you call the store a pharmacy, it should click in one's brain that that's just an easy way of naming them, not literal. The whole of CVS is not a pharmacy.


2012-12-04 06:02 pm (UTC) (Link)

IDK. When I worked at Walgreen's we were able to avoid the old MA blue laws and open on holidays because we were a pharmacy and therefore an essential service. All of our signage and adds proclaimed the fact that we, being a pharmacy, would be open on Christmas Day/New Years Day/Easter/Thanksgiving/Etc.

So, whenever I was working on a holiday and someone came in with a prescription that needed to be filled I would give them directions to one of the two Walgreen's in the entire state that actually paid the pharmacists holiday pay to have the pharmacy open.

I suppose that since I have personal experience with people how were told a pharmacy was open and saw signs stating the pharmacy was open when, in fact, the pharmacy was closed I have a bit more sympathy for people who ask.


2012-12-04 08:21 pm (UTC) (Link)

This. I've been to several CVS and Walgreens locations where the *rest* of the store is open 24 hrs, but the *pharmacy* closes at X time. It's only certain locations (very few of them close to me, alas) where the actual *pharmacy* is open 24 hrs. Yeah, it's annoying and kinda sucky when fifty gazillion customers ask if you're really open, but customers on the phone can't see the "giant flashing sign", and even if they could, it doesn't mean the *whole* store is open. If pharmacy is what they need, and they saw the sign, drove over and discovered the pharmacy is actually closed, they've wasted their time and their gas for nothing.


2012-12-04 10:59 pm (UTC) (Link)

But the suck wasn't about the phone, so your point is moot.


2012-12-04 10:56 pm (UTC) (Link)

Seeing as a Holiday would be the time when those times might change without the signs changing, I don't feel any more sympathy.


2012-12-05 04:53 am (UTC) (Link)

Seeing as a Holiday would be the time when those times might change without the signs changing, I don't feel any more sympathy.

LOL! No, the permanent signs stating the hours stayed the same telling people when the store was open/closed and when the pharmacy was open/closed. At the time it was actualy illegal for any business to be open on a holiday unless it was exempt.

The temporary big bright holiday signs were the ones proclaiming that we would be open for business on whatever holiday the signs had been sent for (see fine print).

The fine print was me explaining that we were allowed to be open for the sole purpose of being available to give them directions to a two plus hour round trip to the sister store that actually had a pharmacist on duty.

Can you tell I am still bitter? It's one thing to have someone screaming at you about something you have no control over, it's another to have all that and agree with the customer plus the fact that except for a loophole the CEO's found in the state law I actually should have been able to be home with my family.


2012-12-04 11:25 pm (UTC) (Link)

We actually don't have holiday hours--we're open 24 hours a day, every day of the year (pharmacy included). Your holiday point is definitely a valid one, but it doesn't apply here.


2012-12-05 10:06 am (UTC) (Link)

CVS is called "CVS/pharmacy" though...


2012-12-05 11:59 am (UTC) (Link)

And I would hope that the average person is intelligent to know that the pharmacy is just a part of the store. This is not helping my views on the idea that people that have to ask with big flashing signs present are morons. Besides, if it says "Pharmacy open 24 hours" and not "We are open 24 hours", the distinction should be obvious.


2012-12-05 12:11 pm (UTC) (Link)

Honestly, if you've never in your life encountered a sign that said OPEN when the store was closed, or been otherwise misled by times/dates/information posted in shop windows, I truly envy you.

Actually, come to think of it, the CVS near my school has a sign in its window that says "Drive-Thru Pharmacy Open 24 Hours" (or something to that effect anyway) despite the fact that there hasn't actually been a drive-thru pharmacy at that location for like eight months. So in that case, I guess the people who don't ask despite the big neon sign are the morons, huh?


2012-12-05 04:10 pm (UTC) (Link)

I have, and because it was closed, there was no one to ask! :P I chalk it down to be a one time thing, or a holiday thing and check back later.

How are they morons for not asking? That makes no sense, they were just misled. Remember, in the post, that the people in question were sent there by the hospital. Though, by all means, deviate more and more from the subject so you can be right somewhere along the line. As long as it makes you feel better about yourself.


2012-12-06 12:43 pm (UTC) (Link)

Not all CVS's. Ones without a pharmacy are just "CVS". I shop at one several times a week, in the mall where I work.


2012-12-04 02:20 pm (UTC) (Link)

CVS/Walgreens/Rite Aid/etc. are usually called convenience stores. Which often (but not always) contain pharmacies inside, which may (depending on the particular store) be open 24 hours, but may not be.

I will add that some stores seem to have problems with the whole "post a sign with your hours on or near the door" concept, but that's a suck at the individual stores (I'm looking at you, Raceway Plaza Rite Aid).


2012-12-04 02:26 pm (UTC) (Link)

Maybe it's regional, but around here, convenience stores are things like 7-11.


2012-12-04 06:01 pm (UTC) (Link)

That's a convenience store, too.

*shrug* You can call it what you like. Not all CVS/Walgreens/whatever have pharmacies, although most of them do.

But not all pharmacies have all the other crap that CVS, etc. have. Maybe we need a new word for them.


2012-12-05 12:13 pm (UTC) (Link)

That's really interesting... around here (like the other poster) "convenience stores" are places like Plaid Pantry and 7-11, and Walgreens/CVS/Rite Aid are just... pharmacies. So in that case I could understand wanting to make sure that the sign "Pharmacy Open 24 Hours" actually applies to the drug counter itself rather than just the main body of the store.


2012-12-05 01:17 pm (UTC) (Link)

There's a particular CVS near my house that is not open 24 hours, but has a pharmacy with a drive-thru window that is, which means that a distinction between store and pharmacy hours definitely has to be made. There are big signs all over the store regarding the pharmacy and a nice big sign right on the front door with the regular store hours that instructs after-hours pharmacy customers to go through the drive-thru.

Unlike the Raceway Plaza Rite Aid which, despite being located in a busy shopping center, has a sign with incorrect and missing hours.


2012-12-04 11:23 pm (UTC) (Link)

I would say that something like 90% of our late night customers are from the hospital, who specifically tell them to come here because it's the only pharmacy in 20 miles that's open (they're well aware of our hours since their staff often has to fill prescriptions here). And, because you mentioned it, most people I know will only say they're going to the pharmacy if they are specifically going to the pharmacy section of the store, otherwise it's just "I'm going to the store." I should have, admittedly, probably added that if someone comes in with a prescription that's NOT from the hospital (because like I said, the hospital prescription sheets are very obvious) and asks, it doesn't bug me in the least. It confuses me that they didn't call first, but it doesn't bug me if they ask.


2012-12-06 03:02 pm (UTC) (Link)

Would it be okay for you to stop calling people stupid and idiots and morons?

1. I have missed big flashing signs before.
2. I often ask people/employees questions to make sure I have it right.
3. I had no idea that CVS etc. were not pharmacies, that they could be 24hr or that only the pharmacy/story could be 24hr. (I'm from Sweden, but have visited the US.)
4. The hospital here usually have no clue about the opening hours of some pharmacies, so no I wouldn't trust only their word on it.

So please, stop calling me an idiot/moron/stupid, it's really quite rude.


2012-12-04 02:45 pm (UTC) (Link)

The OP did mention that some of their sucks aren't sucks by themselves, but become sucks due to the sheer number of times they've been asked. I agree with you that double-checking isn't necessarily a bad idea, but I also understand that answering the same question over and over and over again when there's signage that already answers it anyway can get incredibly frustrating. So I think it's just a suck because of how often it happens, not because it happens at all, if that makes sense.


2012-12-04 11:26 pm (UTC) (Link)

Thank you. It bugs me that it happens so often, not that it happens at all.