Most of these are not necessarily sucks if they happen once, but when they happen multiple times? Yeah, that's suck territory.
Background: I work as an overnight cashier in a CVS/Duane Reade type place (though it's neither of those stores).
1. We are the ONLY 24 hour pharmacy in our area. We have a gigantic flashing sign outside that SAYS 24 hour pharmacy. Even the hospital's pharmacy is not 24 hours. Said hospital is aware of this and also has a very, very obvious prescription sheet that they send their patients home with. I know what it looks like because I see it every night. So please, people, for the love of God, PLEASE stop asking me if the pharmacy is open. The hospital sent you here because it's the ONLY ONE THAT IS. I know that the hospital sent you, I know that they told you it was open, so why on earth are you asking me about it?
2. We recently launched a new rewards program and I have to ask every single person if they have the card. There are gigantic signs everywhere in the store explaining what the program is. It's very, very hard to miss. so it should come as no surprise then that I have this conversation about ten times a night:
Me: Do you have your [Store] Rewards Card?
Customer: CVS card?
Me: No, [Store] Rewards Card.
Customer: [Local grocery store] card?
Me: No, [Store] Rewards Card.
C: [Other Store] Card?
Me: No [Store] Reward Card.
Over and over and over again.
Why would we accept the card of a rival business?
3. We usually run drives for the local food pantry all year long and keep the CLEARLY marked donation boxes on our checkout counters so people can just buy the food items and drop them in no problem. But of course, people don't like reading signs. It happens all the time that people will grab items out of the box and try to buy them. Usually they're very pleasant when I tell them those items are donations for charity and aren't for sale, but still--why would someone try to buy them when it's obviously marked as being for charity?
And now for one, special suck:
Our pharmacy gets really busy on Friday nights and since after 10pm there's only one guy back there trying to handle the phones, walk ins, and drive thru, sometimes people just have to wait (yes this is a management suck, but there's not a lot I can do about it at 10pm after the manager in charge of scheduling has gone home). The pharmacist will generally (and understandably) give preference to those who do the drive thru or are walk ins, so people who call in usually have to wait a bit before he can help them. HOWEVER once they are on hold for two minutes, they will ring at my phone up front. No person has to wait more than two minutes on hold without having someone in the store pick it up to try and help them. It's corporate policy and all phones are set up to never go over the two minute mark.
Cue my conversation with Angry Lady (A).
Me: Hello, [Store] at [Address] this is TheSilveryMoon, how can I help you?
A: Yes, I have been on hold for over five minutes, can you PLEASE what is the number to get back to the pharmacy?
Me: (thinking she wants to know if they have a direct number instead of just calling the store and waiting for the menu) I'm very sorry ma'am, I'm not sure. But I could transfer you the pharmacy and they might be able to tell you what it is.
A: Fine. But don't put me back on that menu, I don't want to hear it anymore!
(When customers are put on hold they just hear music, so I assume she won't mind that and transfer her to the pharmacy. Predictably, the phone rings again after she's on hold for two minutes)
Me: I'm sorry to make you wait ma'am did the pharmacist not pick up?
A: NO. AND I TOLD YOU TO NOT MAKE ME LISTEN TO THE MENU AGAIN. NOW YOU BETTER GIVE ME THAT NUMBER.
Me (Genuinely confused--if she's on hold, she should be hearing music NOT the menu) I'm terribly sorry ma'am, but as I said I don't know the pharmacy's direct number. Would you like me to try transferring you again?
A: FINE. BUT DON'T YOU DARE MAKE ME LISTEN TO THAT MENU.
(I transfer her to the pharmacy and this time page the pharmacist as well. However, given how busy he is, I of course get the woman back two minutes later)
Me: Ma'am, I'm terribly sorry, he seems to be quite busy, so I could try transferring you again or-- (this is where I would have told her if she gave me her name and number our pharmacist would be happy to call her back as soon as he can. I didn't get that far)
A: I TOLD YOU TO NOT MAKE ME LISTEN TO THAT MENU AGAIN.
Me: I'm very sorry ma'am, I have no control over what you hear when on hold. If you have a problem I could give you corporate's number--
A: NO, JUST MAKE THAT DAMN MENU GO AWAY.
Me: Ma'am, I'm very sorry but as I said I don't have control over that, but--
And then she hung up on me. Which was a blessing since I was glad to not have to deal with her, but I gave my manager and the pharmacist a warning in case she called back or decided to complain about me.
Also, it's worth noting that if she HAD been listening to the menu on repeat, guess what she would have been hearing over and over again?
"Press one for photo, PRESS TWO FOR PHARMACY."
And for the record, we have hold music that plays when we transfer people. So I have no idea what that lady thought she was listening to.
- (no subject)