I work for a membership-based nonprofit as a front desk wench, among other things. Our membership dues are $80 for one year, and that cost goes right back into the organization, not someone's pockets. A few days ago, I had a guy call in, sweet as pie, saying he attended one of our seminars awhile back and was interested in joining.
"So what are your specials right now? Can I get a discount? Can you give me more incentives to join?"
Sorry, we're a nonprofit and unfortunately we don't have any specials or discounts unless someone purchases a gift membership for you.
"Are you sure?"
Yep. Sorry! But $80 gets you a lot of things! For a whole year!
He seemed only slightly put off, but accepted it and hung up. Five minutes later, I see his number pop up on the caller ID again. I answer it and am immediately hit with "I NEED YOUR OWNER OR MANAGER NOW." Our Executive Director was in a meeting, so I told him he could leave a message if he'd like. No, not good enough. He needs to talk to someone NOW. Okay then. So I send him to the office manager. After she gets off the phone, she comes in to tell me that this guy screamed and threw a 5 minute long tantrum about us not offering discounts, and how our website sucks, and that we suck for charging for our services. Right. Because companies (especially nonprofits) don't have to have any kind of funds to operate or anything. Get a grip, dude. Shitty part is, she sent him to our Executive Director's voicemail after her answers apparently weren't good enough either. Luckily my boss can usually smell a rat and doesn't tolerate customers being dicks to us, so hopefully this guy was finally told to stuff it.
So, we have a lot of companies and contractors who pay to advertise their services on our website and in our newsletter. Had a lady call yesterday who explained that she was selling her rental property, and wanted to know if we could recommend any real estate agents or brokers. Sure, no problem! She was already on our website so I directed her to our online vendor directory and told her to click on the link that says "Real Estate Brokers." We've got a list of about 20 different realtors and companies who advertise with us, and they are all reputable and have to sign a code of conduct in order to advertise. As soon as she clicks on the link, she goes "Oh wow..." (and this is usually the part where people get really excited and grateful and thank us for the recommendations so I thought that's where this was going) "you know, you are SOOOOOO UNHELPFUL. Wow. There's like 20 listings here. How am I supposed to know which one to choose? I don't have time to weed through them all!"
O_O *gulp* ...wat.
Apparently she wanted me to hold her hand and give her personal recommendations on one or two companies max. Lady, I'm a renter, I'm sorry I don't personally deal with realtors. I don't know any specifics other than "these people advertise with us." Good to know that providing you with a TON OF RESOURCES is "sooooo unhelpful." I ended up sending her to our director of advertising, since she works more closely with, well, advertisers. I understand if you want a detailed personal recommendation, but please make that clear instead of asking "can you recommend any real estate agents?" 99.9% of the time our customers are grateful when we point them to our vendor directory, sheesh.
- GOSH WE'RE SO UNHELPFUL