I work in a department store. I was in the kid's department on Thursday. Woman comes in with some items to return. I don't ask why she's returning them (We rarely do, though I do ask if there's anything wrong with the item unless the customer volunteers the reason before I ask).
She volunteers that the reason she's returning them is that "People didn't know [she] had a boy, so they were giving [her] girl clothes."
Okay, really? The kid looks about 5 months old, and people don't seem to know what she had? Uh huh...
She then hands me a coat (with no tags) and two PJs. For 18-24 months.
I call my manager to get an okay to do an unreceipted return. I don't have to get the okay, with a few exceptions, but this situation was weird to me.
She okays it and I process the return. With no-receipt returns we have to input ID info. She hands me a Connecticut DL. No biggie--we get out of state IDs regularly (I'm in NYS). I ask if it's the correct address (because I know that not everyone changes their ID over when they move--since I usually fail to). She gives me a local address. I then ask for her phone #. She gives me a downstate number.
So, she has a 5 mo old boy, but some folks don't know this and bought clothes for an 18-24 month old GIRL. She has a CT ID, an Albany NY address, and a Long Island NY phone (there's several hours between Albany and LI). Add to it that the whole thing has a general "off" feel to it.
One thing that occurred to me as I was writing this is, the coat she "brought back" is a relatively recent addition to our stock. So if someone had bought it for her kid, they had to have known the gender, and even if they DIDNT if you're buying a winter coat as a gift for a newborn-ish kid, you're not going to buy a 18-24 mo old coat, since (presumably) you'd want it to be worn THIS winter.
She also already had an EZ exchange card, which is what we give when we do store-credit returns. None of this is proof in and of itself, but all of it together is just too damned off
LP suspects that she just grabbed things off the rack that day and "returned" them.
Two days later, I was working in handbags/accessories and a woman came up with a Fossil wallet (read: $64). Claims she had no receipt, that there was no tag when she bought it and they scanned another similar wallet when she bought it. This may be half-true. But she'd have been given a re-ticket label at the time of purchase. When I point this out, she says she "threw it away". Which I could believe if she hadn't JUST claimed that they'd simply scanned a diferent item when she bought it.
I refuse to do the return without a manager approval (shades of the return 2 days prior). The seasonal manager is a friend of mine, who'd heard all about the kids' dept return. SHE refused to okay the return. She finally sought out the department manager who okayed it. I put the return through, but when HER address was different from her ID (though at least in-state this time) I call security again. They have me complete it, though I'm sure they'll flag that customer's name too (or however they handle it on their end).