Kalinka? Malinka? gluttonousangel wrote in customers_suck
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"Two minutes slience? Ridiculous! SERVE ME IMMEDIATELY!"
A witnessed suck from the local supermarket I frequent.

Yesterday, being November 11th was Remembrance Day, and at 11AM, there was a nation-wide two minutes silence. During that time (in this store anyway), no one was served, no customers shopped, ect. Around 99% of the customers, due to not being complete arseholes, had no problem with this.

All except one.

A customer walked into the store just after the two minutes started and strode over to the cigarette counter. He cut in to the front of the line, tapped the counter and said, very loudly "Oi, I want some smokes."
The woman serving at the counter pointed at one of the signs about the two minutes silence and said nothing. The customer (let's call him Buttmunch) grins, and says in an even louder stage whisper "Sorry, twenty cigs* please."
Of course, no one serves Buttmunch and everyone stays silent. Buttmunch's grin droops and he clicks his fingers (!!!!) in the casher's face. "Are you bloody deaf? I want serving."
The casher gives him the politest dirty look I have ever seen and points at the sign again. Buttmunch huffs, checks his watch and says "Is this a fucking joke? I want my cigs!"


Buttmunch proceeds to sigh, huff, fidget, check his watch and generally be a disrespectful fuckface for the remaining minute. Customers all over the store give him filthy looks. Eventually, there's a bing-bong on the tannoy, and the silence is over. Buttmunch grins again and turns to the casher. "Right, twenty cigs please."
Casher beams at him. "Sorry sir, but due to your disrespectful attitude and your language, I don't wish to serve you."
Buttmunch stares at her, mouth hanging over, then turns bright red and says "Let me see your fucking manager."
Casher calls over Manager, and Buttmunch launches into a huge animated retelling of the last three minutes. Manager nods and smiles the whole time, then says something to Buttmunch that I didn't catch. Buttmunch stares at him then curses, and storms off out of the store.

According to my mum (who works there), Manager basically told Buttmunch that Casher was perfectly within her rights to refuse to serve him and there were signs posted all around that verbal abuse towards workers would not be tolerated. And now Buttmunch, thanks to his potty mouth, is no longer welcome at my local supermarket.


*Buttmunch actually specified a brand but I can't for the life of me remember what it was lol


2012-11-12 02:44 pm (UTC) (Link)

Good on management for backing up Cashier!

Some people have no sense of respect.


2012-11-12 02:47 pm (UTC) (Link)

I worked at Local Supermarket for a short time and Manager is ace! He takes absolutely no shit from rude customers, and always backs up employees.


2012-11-12 02:54 pm (UTC) (Link)

That is awesome management.

If you can't be respectful for two minutes out of your day then you really don't need to be served.


2012-11-12 03:25 pm (UTC) (Link)

not even just 2 min out of the day but 2 min out of the whole year


2012-11-12 03:03 pm (UTC) (Link)

Wow, what is so hard about participating in only two minutes of silence...

On another note that manager is awesome. Props to them, big time!


2012-11-12 03:29 pm (UTC) (Link)

Love a happy ending!


2012-11-12 03:31 pm (UTC) (Link)

Rock on, cashier and manager. How hard is it to be quiet and respectful for two minutes out of the year?


2012-11-12 03:37 pm (UTC) (Link)

Totally reminds me of this video:


2012-11-12 09:21 pm (UTC) (Link)

I was just going to post that video because that's exactly what this suck reminds me of.


2012-11-13 04:27 am (UTC) (Link)

That song makes me want to cry everytime I hear it it makes me think of my Grandfather a World War 2 vet and how much I miss him.


2012-11-15 03:12 am (UTC) (Link)

your icon is SOOOO true!

may the jerk be forced to run barefoot thru doggie dumping ground!!


2012-11-12 03:38 pm (UTC) (Link)

What the fuck! Disrespectful JERK! I'm so glad that he's banned from your store. The world is bad enough without people like that adding to it.


2012-11-12 03:43 pm (UTC) (Link)

Love the cashier and managers response. It sounds like a good place to work if ey regularly back you guys like that.


2012-11-12 03:48 pm (UTC) (Link)

This happened to a singer/songwriter, pissed him off enough that he wrote a song about it and then made a video. It's called A Pittance of Time.


2012-11-12 04:34 pm (UTC) (Link)

I just clicked and now I'm tearing up. Thank you!


2012-11-12 04:13 pm (UTC) (Link)

Oh god if there's one thing you simply do not do, it's act like a twat during the two minute silence.


2012-11-12 04:26 pm (UTC) (Link)

Oh wow! I was saddened and disgusted by the customer's behavior but, frankly, not surprised. I've seen too much asinine behavior myself and read about even more on this good blog to be.

I WAS surprised--and delighted--by the way the Cashier and Manager handled it! That was SO AWESOME. Well-played, Cashier and Manager. :D

Thank you to all veterans and veterans' families for your service.


2012-11-12 05:09 pm (UTC) (Link)

THANKYOUTHANKYOUTHANKYOU!!!! i love when the stories end like this!!!


2012-11-12 05:10 pm (UTC) (Link)

Awesome management.

I worked on Remembrance Day last year and i work in a mall. The mall announced the silence and then played Taps & then everyone was supposed to be quiet. ALMOST everyone stopped in repscetful silence, minus a few idiots who were complaining (and of course everyone could hear) and window shopping... loudly. REALLY? Two minutes of your life. Good for the cashier and for the manager. I HATE people like that.


2012-11-12 05:26 pm (UTC) (Link)

My store did this yesterday as well! I was so glad that everyone stopped and stood silently and respectfully. And very happy to hear Buttmunch was refused service! :D My store also gives cashiers the right to refuse service to abusive customers. (We have a bylaw that says we have a right to work in a safe environment and we get to refuse work that is unsafe in any way.)


2012-11-12 05:37 pm (UTC) (Link)



2012-11-12 05:40 pm (UTC) (Link)

Yay to the cashier refusing to serve that asshole, and to the manager for backing her up!


2012-11-12 05:58 pm (UTC) (Link)

Good for them for standing up to this ass. We also has a moment of silence at work yesterday (I was in the lunch room at the time) but I can't imagine anyone would make such a fuss/be so disrespectful about it (they made an announcement over the speaker so anyone already in the store would know they would not be served)


2012-11-12 05:59 pm (UTC) (Link)

Was in a Wal-mart yesterday when they did this - everyone behaved, except for the employee who kept walking along the aisles until people gave him dirty looks, and my friend who's military - but believes that Rememberance Day "glorifies war" (no, I don't understand it either), who bounced around from foot to foot and kept whining (in a whisper) "When's it going to be ooooover? This is soooooo long!" /facepalm (Side note: My grandfather was a POW in WWII, and my grandfather a nurse. It took everything I had not to throttle my friend.)


2012-11-12 09:18 pm (UTC) (Link)


Because two minutes is so dreadfully long.

Much respect to your grandparents. And god it must have taken so much effort not to! @_@


2012-11-12 06:10 pm (UTC) (Link)

That is seriously awesome. Go Manager (and Cashier too)!


2012-11-12 07:41 pm (UTC) (Link)

Awesome cashier and awesome manager!


2012-11-12 07:43 pm (UTC) (Link)

Customer suck, cashier and management win! :D

In the spirit of eventual good service relating to Armistice Day...

Last year, I was in our local Wilkinson's during the two minute silence. The staff were wonderful, and there were plenty of written and verbal warnings that the shop would be stopping to observe the silence, etc etc. Unfortunately, they'd left one of the JML advertising screens on so while everyone was standing still and trying to be contemplative, a 30 second film about mineral make-up was playing loudly on a loop.

I brought this up with customer services and they were, to their credit, mortified (I didn't write a nasty letter or anything, just a short note to check this wasn't some weird policy about not being able to turn off ads, etc) and explained that the store management had simply forgotten in the rush to be ready on time. Human error, I can forgive that! They even offered to send out vouchers, but we declined because it didn't feel right. However, I did feel like it was a very respectful of them to apologise as profusely as they did and they said it was going to be in store bulletins for the area to remember to turn off the TVs in the morning next time, so it's not forgotten. Their service at our local branch has always been good and the fact they acknowledged and tried to rectify their mistakes put them in our good books for sure.


2012-11-12 08:51 pm (UTC) (Link)

The two minute silence reminds me of this:


2012-11-12 11:20 pm (UTC) (Link)

I was totally pottering about in work when it happened and didn't really notice it starting! But I always observe it. And I respect people's decision not to partake but if you're going to be a dick about it then you can shove your respect up your Butt, Mr Munch :p


2012-11-13 01:14 am (UTC) (Link)

I don't usually participate but always shut up. Few minutes silence? Can do. Few minutes standing still doing nothing? Little harder. I'll be over there, mostly out of sight, doing something quiet.


2012-11-13 10:49 am (UTC) (Link)

Exactly. I don't think anyone should be forced to drop everything, but being a loud mouth ass is a whole other kettle of fish.


2012-11-13 02:53 am (UTC) (Link)

good on the manager and it's great when they're as good as that. I had a manager who was much the same and backed up us checkout staff


2012-11-13 03:53 am (UTC) (Link)

We were at a rest stop and heard a very quiet voice (no Taps or anything) ask for a moment of silence over the PA.. Only a handful of people (including my friend and I) actually stopped and stood still. Everyone else just continued ordering their coffee. Sad.


2012-11-13 06:14 am (UTC) (Link)

Manager is made of win!


2012-11-13 02:04 pm (UTC) (Link)

Ours is really great at work - the music suddenly cuts out, a voice starts reading the Ode ("They shall not grow old" etc), then they play the Last Post, then there's the silence, then the Revellie, and then the National Anthem.

It's quite spooky hearing the entire store go silent.

I am SO GLAD your store backed it up! What a twat!

(On the plus side, this year's lost poppy count: 1! Improvement!)


2012-11-14 09:55 am (UTC) (Link)

Yay, manager!