customers_suck

I work at Target. I'm in Guest Services, to be exact. Oh yes, I'm sure you can all imagine the fun. Anyway, here is a particularly nasty situation that happened a few days ago.


A very elderly woman comes rolling up in a rascal. With her are two younger trailer-trash in-their-thirties looking women. To keep things simple, abbreviations are as follows:
Me: Yours truly. :)
EW: elderly woman
W1: first woman
SEB: super entitlement bitch, also known as second woman

W1 hands me two sweatshirt jackets (tags intact) and a receipt, and pleasantly says, "She would like to return these."
Me: Okay, no problem.
(I glance at the receipt and cringe. The woman paid by check, and on 10/26. Our return policy with checks is that you must have written at least three checks to Target - all three+ must have cleared. And, whatever check is listed on the receipt must have cleared - clearing takes ten days. It's 10/31. That's five days.)
... So I scan the receipt, the items, bring up the return option. The only option is a gift card. No surprise there.
Me: Just to let you know... since you paid by check, and that check was less than ten days ago, the refund will be in the form of a gift card.

SEB spends the next five minutes reaming me out. She screamed that I was useless, and that I CAN override the system (um, no) and that I WILL override it (um, no), that I MUST do it (um, no. And if I could? I wouldn't!), etc., etc. She disputed the transaction, saying that the check MUST HAVE CLEARED BECAUSE OMGWTFGRAPES!!!111 it's been TEN days since it was written!
When I pointed out (and SHOWED her the receipt) that it was done on the 26th, she switched tactics:
"But it's policy to clear in 3-5 days!"

Um, no. It's not our policy. Never has been, never will be.

Bitch bitch bitch.

Meanwhile, all along EW sat there, though she did try to tell SEB that store credit was okay, since after all she was going to be doing some shopping that day, and it wouldn't take long to use up a $23.98 gift card. W1 chimed in with SEB here and there, but mostly watched.

Finally, the famous words...
W1: Are you a manager?
Me: No...
W1: Get one.
Me: Gladly! (yes, I said that)

So I get a walkie and call over my GSTL. The best GSTL for disputes, Libby. Libby is pretty short on patience normally, but now she really is. Libby is eight months pregnant, and miserable. So, Libby comes waddling over. Slowly. I show her the receipt, and explain the situation.
Libby takes one look at the receipt, the computer, and then our lovely little trio.
"No. I can't override it, and I wouldn't if I could. Store credit is all we can offer you."

And away she goes.



It was lovely. :D